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Reviews of Hyatt Regency Boston

4 out of 5
Hyatt Regency Boston
One Avenue De Lafayette, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 876 out of 1372 reviews" "
Rating 8 - Good. 309 out of 1372 reviews" "
Rating 6 - Okay. 91 out of 1372 reviews" "
Rating 4 - Poor. 61 out of 1372 reviews" "
Rating 2 - Terrible. 35 out of 1372 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vitaliy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024

10/10 Excellent

Xiaodi, Los Altos Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet!
Stayed 2 nights in Apr 2024

10/10 Excellent

Serge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Easy to walk our Boston activity. Perfect for us. The only thing I would strongly recommend is to have a better shower. Felt like in the 70…. Not easy for a women to completely rinse yourself😉
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff, one minute walk to Boston Opera.
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Boston on 30 Apr 2024
Thank you Michael for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

Thomas, Manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good visit
Stayed 1 night in Apr 2024
Response from Hyatt Regency Boston on 30 Apr 2024
Thank you Thomas for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

Yoskely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay if you want to be near by downtown Borton
Stayed 1 night in Apr 2024
Response from Hyatt Regency Boston on 30 Apr 2024
Thank you Yoskely for your feedback ! We are glad to hear that you enjoyed your stay with us and the location of our hotel ! We hope to welcome you back again soon !

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great room for all 5 of us on a girls trip!
Stayed 1 night in Feb 2024
Response from Hyatt Regency Boston on 30 Apr 2024
Thank you Nicole for your feedback ! We are glad to hear that you enjoyed your stay with us for your girls trip ! We hope to welcome you back again soon !

10/10 Excellent

MADHU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to everything within walking distances. I just wish they had a hot coffee in the lobby
Stayed 1 night in Apr 2024
Response from Hyatt Regency Boston on 26 Apr 2024
Thank you Madhu for your feedback. We are glad to hear that you enjoyed your stay with us. We offer free coffee in room and Avenue One lounge has different type of coffee in the morning until 11am. We hope to welcome you back again soon.

8/10 Good

Nora

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and lobby. Location convenient to Freedom trail. Great bar and restaurant on site. Parking also located on site. Would definitely stay here again.
Stayed 3 nights in Apr 2024

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Boston on 26 Apr 2024
Thank you Melissa for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

Darron

Business traveller
Liked: Cleanliness, staff & service
Quiet and for size and brand of hotel, no decent bar or coffee in the morning.
Stayed 3 nights in Apr 2024
Response from Hyatt Regency Boston on 26 Apr 2024
Thank you Darron for your feedback. We are glad to hear that you enjoyed your stay with us.We have passed your comment regarding the bar and coffee and will ensure to improve. Thank you for staying with us.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well cared for hotel. Helpful and courteous staff. The area the property is located in can be unsafe.
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Boston on 23 Apr 2024
Thank you Michele for your feedback ! We are glad to hear that you enjoyed your stay with us ! We hope to welcome you back again soon !

10/10 Excellent

ALAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a very good location for downtown, with good transport and walking options. Our 2 queen room was spacious clean with a large bathroom; couldn't be faulted. Staff at check in and reception were brilliant throughout our 7 night stay, but highlight was the breakfast room staff. They were so welcoming, helpful and friendly, and the omelette was outstanding. It was a pleasure to see them all first thing in the morning. Great hotel, good value, near to so many places to see and visit....next time I visit Boston, only one place for me to stay! Excellent, thank you
Stayed 7 nights in Apr 2024
Response from Hyatt Regency Boston on 22 Apr 2024
Thank you Alan for your amazing feedback ! We are really glad to hear that you enjoyed your stay with us ! We hope to welcome you back again soon !

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a 15 minute drive from the airport and a 10 minute walk to South Station. The parking garage is right next door to the hotel too. Staff was warm and helpful and the elevators are key coded for extra security. The room was nice and spacious. Would absolutely book again.
Stayed 1 night in Apr 2024
Response from Hyatt Regency Boston on 17 Apr 2024
Thank you Kayla for your feedback. We are really glad to hear that you enjoyed your stay with us and the location of our hotel ! We look forward to welcome you back again soon !

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Boston on 13 Apr 2024
Thank you Michael for your feedback ! We are glad to see that you enjoyed your stay with us ! We hope to welcome you back again soon !

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fantastic! It was very walkable to most tourist areas (Boston Common, Faneuil Hall, Bell in Hand Tavern, etc.). The hotel itself was very clean, comfortable, and well maintained in common areas as well as rooms. Parking was very convenient for self parking as the garage is attached to the hotel. They also offer valet parking. While breakfast is not included in the price, there is a restaurant on site with a variety of breakfast options including a breakfast buffet. There are also breakfast sandwiches available for grab and go. Overall I was very happy with my stay and would highly recommend choosing this hotel.
Stayed 1 night in Apr 2024
Response from Hyatt Regency Boston on 10 Apr 2024
Thank you Laura for your amazing feedback ! We are really glad to see that you enjoyed your stay with us and found our location convenient to visit Boston ! We hope to welcome you back again soon !

10/10 Excellent

Ingrid

Stayed 4 nights in Mar 2024
Response from Hyatt Regency Boston on 30 Apr 2024
Thank you Ingrid for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

Laura, Framingham

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, easy to get to. Walkable
Stayed 1 night in Apr 2024
Response from Hyatt Regency Boston on 15 Apr 2024
Thank you Laura for your feedback.We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

stephanie k

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean and the proximity to downtown Boston was ideal.
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Boston on 8 Apr 2024
Thank you Stephanie for your feedback ! We are really glad to hear that you enjoyed your stay with us and had a great time visiting Boston from our downtown location. We hope to welcome you back again soon !

10/10 Excellent

Alison

Liked: Property conditions & facilities
Beautiful hotel! In the evening, after long day of walking around Boston, we would go to the very cozy bar area and relax with an espresso martini.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Boston on 8 Apr 2024
Thank you Alison for your great feedback ! We are glad to hear that you enjoyed your stay with us and had a great time at the bar and the lounge area ! We hope to welcome you back again soon !

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Boston on 4 Apr 2024
Thank you Cheryl for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

stan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and helpful.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 8 Apr 2024
Thank you Stan for your feedback ! We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

6/10 Okay

Jason

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 1 Apr 2024
Thank you Jason for your feedback. We are sorry to see that your stay with us was not great. If we can do anything to improve our guest experience , please let us know. Thank you.

10/10 Excellent

tracey

Stayed 3 nights in Mar 2024
Response from Hyatt Regency Boston on 17 Apr 2024
Thank you Tracey for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Boston on 29 Mar 2024
Thank you Brittany for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Terren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice restaurant, and updated rooms make this hotel an easy choice for me when visiting my son at school here in Boston! Plus it's walking distance to theaters, shopping, Boston Common, Beacon Hill, Faneuil Hall
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Boston on 29 Mar 2024
Thank you Terren for your feedback. We are glad to hear that you enjoyed your stay with us and hope you enjoyed visiting your son ! We look forward to welcome you back again soon !

10/10 Excellent

Melissa Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 6 nights in Mar 2024
Response from Hyatt Regency Boston on 29 Mar 2024
Thank you Melissa Kathleen for your feedback. We are glad to hear that you enjoyed your stay with us and liked our location. We hope to welcome you back again soon.

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as expected very dissapointing
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Boston on 25 Mar 2024
Thank you Thomas for your feedback. We are very sorry to hear that your stay was dissapointing. Please let us know how we can improve and make things better. Thank you.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 29 Mar 2024
Thank you Keith for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Boston on 25 Mar 2024
Thank you Kevin for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon !

6/10 Okay

Alexis

Travelled with partner
Liked: Cleanliness
The hotel had no A/C in the tower. Maintenance had to come to our room to let us know the building had none. Our room did not get cooler than 74, extremely hot and uncomfortable. The poool was also drained and not available for use, as well as the saunas for the women’s and men’s locker rooms in the gym. Construction was going on right outside our room in the street the entire week we were here as well. Bed sheets also were stained. NOT impressed for the amount of money we spent to stay here.
Stayed 3 nights in Mar 2024
Response from Hyatt Regency Boston on 29 Mar 2024
Thank you Alexis for your feedback. We are sorry for the inconveniences you faced during your stay. The hotel is using a 2 pipes system and we are currently on the heat system. We are sorry if that makes you uncomfortable. Our pool is closed since 2020 as well as the saunas. We make sure to not advertise it on our website or all the third party website to avoid confusing our guests. Regarding the construction , unfortunately the city of Boston is managing that and its not under our control. Finally, regarding the bed sheets, we are sorry about that, we will share your comment with the team and ensure it won't happen again. Thank you again for your feedback.

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful throughout our stay.
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Boston on 21 Mar 2024
Thank you Courtney for your great feedback ! We are really glad to hear that you enjoyed your stay with us ! We hope to welcome you back again soon !

8/10 Good

Sheik

Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 8 Apr 2024
Thank you Sheikh for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really friendly and helpful staff member at check in! The room was really nice but very warm even after lowering the thermostat, and our TV didn’t work. We were only there for one night so it wasn’t a huge deal. The breakfast buffet was lovely and the breakfast staff very attentive.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 18 Mar 2024
Thank you Elizabeth for your feedback. We are really glad to hear that you enjoyed your stay with us and are sorry to hear the inconveniences you faced with the thermostat and your TV. We have passed your comments to the team and will ensure to fix that. Thank you for letting us know. We hope to welcome you back again soon.

10/10 Excellent

Benjo, Tustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Boston on 18 Mar 2024
Thank you Benjo for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, Great location
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Boston on 18 Mar 2024
Thank you Orlando for your great feedback ! We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

Angel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and safe and quiet good restaurant
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Boston on 18 Mar 2024
Thank you Angel for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

Genevieve

Stayed 3 nights in Mar 2024
Response from Hyatt Regency Boston on 1 Apr 2024
Thank you Genevieve for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great access to theatres Pricey but nice
Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 12 Mar 2024
Thank you Paul for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

8/10 Good

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peloton bike missing a lever to adjust seat distance. Not able to use.
Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 12 Mar 2024
Thank you Lyn for your feedback. We are sorry for the inconvenience you faced with the Peloton. We are working on it and it will be repaired shortly. Thank you for letting us know.

10/10 Excellent

Greenwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT UPGRADES SINCE MY LAST VISIT
Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 5 Mar 2024
Thank you Greenwood for your amazing feedback ! We are glad to hear that you enjoyed your stay with us and that we improved since your last visit ! We hope to welcome you back again soon !

10/10 Excellent

Aayesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt Regency Boston on 5 Mar 2024
Thank you Ayaesha for your feedback. We are glad to see that you enjoyed your stay with us and hope to welcome you back again soon !

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely hotel. Clean and comfortable. Staff was warm and friendly. The restaurant was superb! They give you a chip for a free cup of Chowder during dinner - it was soooo good!
Stayed 2 nights in Feb 2024
Response from Hyatt Regency Boston on 5 Mar 2024
Thank you Rhonda for your amazing feedback ! We are glad to hear that you enjoyed your stay with us and that your experience at the restaurant was good ! We hope to welcome you back again soon !

6/10 Okay

Raymundo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
cleaning awful, back area of bed full of dust towel not smell good not weight in the room water and soup provision just one time
Stayed 6 nights in Feb 2024
Response from Hyatt Regency Boston on 5 Mar 2024
Thank you Raymundo for your feedback. We are sorry to hear that your experience was not up to standard. We have passed your comments to the team and will ensure it won't happen again. Thank you for letting us know.

10/10 Excellent

Maria Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 7 nights in Feb 2024
Response from Hyatt Regency Boston on 26 Feb 2024
Thank you Maria Cristina for your great feedback ! We are glad to hear that you enjoyed your stay with us ! We hope to welcome you back again soon !

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
The location was accessible for all places.
Stayed 1 night in Dec 2023
Response from Hyatt Regency Boston on 26 Feb 2024
Thank you Sandra for your feedback ! We are glad to hear that you enjoyed your stay with us and the location of our hotel ! We hope to welcome you back again soon !

8/10 Good

Dalyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean. Check-in was fast and easy.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Boston on 22 Feb 2024
Thank you Dalyn for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon !

10/10 Excellent

carlos

Stayed 1 night in Feb 2024
Response from Hyatt Regency Boston on 21 Mar 2024
Thank you Carlos for your feedback. We are glad to see that you enjoyed your stay with us. We hope to welcome you back again soon !

6/10 Okay

Todd

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Pro: every staff member we interacted with was very helpful and friendly. Good location Con: $406.00 for a basically satisfactory hotel, but they still wanted to charge for the 2 waters left in the room. Not enough coffee. I dislike feeling nickel and dimed when the room is overpriced.
Stayed 1 night in Feb 2024
Response from Hyatt Regency Boston on 19 Feb 2024
Thank you Todd for choosing Hyatt Regency Boston for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be helpful and friendly, and that you appreciated our hotel's convenient location.We apologize for any inconvenience caused by the pricing of our amenities. We strive to provide value for our guests, and we regret that you felt nickel and dimed during your stay. Your comments regarding the pricing of items like water bottles will be reviewed by our management team to ensure that our pricing is fair and transparent.Additionally, we apologize for any inconvenience caused by the lack of coffee in your room. We will address this with our housekeeping team to ensure that our guests have an ample supply of coffee during their stay.We truly value your feedback as it helps us to continuously improve and provide exceptional experiences for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in order to go to a show at the Citizen’s Opera House. So convenient, food was good, parking easy
Stayed 1 night in Feb 2024
Response from Hyatt Regency Boston on 19 Feb 2024
Thank you Deborah for your amazing feedback. We are really glad to hear that you enjoyed your stay with us and we hope you had a wonderful time at the Opera ! We look forward to welcome you back again soon !