At check-in, they charged us more than what Expedia said it would be. There was hair all over the wall of the shower. The front check-in person was rude. We were by the elevator and it was excessively noisy with children, running up and down the hall and then a lot of noise at the elevator.
Kendra
2025 年 6 月入住 4 晚
2/10 糟糕
Stephanie
2025 年 6 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Upon checking in, I was made aware that the pool was not up and running. No mention of this fact when I made the reservation. I had some very unhappy occupants.
Stephanie
2025 年 6 月入住 1 晚
4/10 很差
Mary,New Port Richey
与配偶出行
2025 年 6 月 17 日
不满意:住宿条件和设施,服务设施
This hotel should take the bed in room 309 out to a field and burn it! It’s so hard, I couldn’t sleep well either night that I was there. My back was killing in the morning.
We asked for the towels to be switched out and housekeeping never showed up all day. We were asked to bring our dirty towels down to the front desk to receive new towels for our second night’s stay. Why couldn’t they have brought them to our room instead?
The fan in the bathroom is loaded with dust and the shower’s caulking is so dirty and gross.
This hotel is not maintained well at all and needs a lot of work. The microwave was about 15 years old with a dial to set the time for heating. The fridge freezes waters if you use the fridge in the room.
This place has a LOT of opportunities to improve!
Mary
2025 年 6 月入住 2 晚
6/10 一般
Richard
与家人出行
2025 年 6 月 17 日
满意:住宿条件和设施,清洁度
TV only had a limited number of cable channels and no local network channels. Front desk person contacted the manager and blamed it on the cable company but the problem was not resolved before we left.
Room was OK, clean and breakfast was good
Richard
2025 年 6 月入住 1 晚
10/10 超赞
Javarius
2025 年 5 月 31 日
满意:服务设施
This hotel has amazing staff even down to the owner of the hotel. I would like to thank them for everything. I will forever recommend this hotel to friends and I will definitely stay there next time I am back in town.
Javarius
2025 年 5 月入住 1 晚
8/10 还可以
James
与家人出行
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room, beds are comfortable and the shower was great!
James
2025 年 5 月入住 1 晚
10/10 超赞
Barbara
与配偶出行
2025 年 4 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Staff was awesomely
Barbara
2025 年 4 月入住 1 晚
2/10 糟糕
Rita
与家人出行
2025 年 3 月 31 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
BYOP (Bring your own plunger)
Absolutely horrendous! This place is a dump! These days you’re happily surprised if you get normal customer service. This was the worst I’ve had in a while. Unprofessional and zero hospitality. I was here for a funeral, who would vacation in the armpit of Kentucky?! My toilet wasn’t flushing, and the maintenance person had left for the night, so the front desk person had the audacity to offer me a plunger, are you kidding?! So I was handed a disgusting plunger to try and fix it myself. The manager said I was lying about the toilet issue and threatened me that if I didn’t leave in 30 minutes, she was going to call the police. You get what you pay for. So if you are needing a hotel in Franklin for some godforsaken reason, just go ahead and book Spring Hill Suites. I will NEVER stay at a Hilton hotel again.
Rita
2025 年 3 月入住 2 晚
10/10 超赞
Nancy
2025 年 3 月 24 日
满意:员工和服务,清洁度
Nancy
2025 年 3 月入住 1 晚
10/10 超赞
Janice
2025 年 3 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Janice
2025 年 3 月入住 1 晚
10/10 超赞
Shannon
2025 年 3 月 16 日
Shannon
2025 年 3 月入住 1 晚
8/10 还可以
Jennifer
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 3 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a good place for a quick sleep and a decent breakfast. Absolutely adequate. However, the bathroom was a bit run down, and a sock had been left in the room from a previous tenant. Bed was comfortable. The area around the hotel was quite run down. The Sol Azetca restaurant next door had delicious takeout!
Jennifer
2025 年 3 月入住 1 晚
8/10 还可以
Karen
商务旅客
2025 年 3 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Karen
2025 年 3 月入住 3 晚
10/10 超赞
Michael
2025 年 2 月 24 日
Michael
2025 年 2 月入住 1 晚
8/10 还可以
Jeannine
2025 年 2 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Jeannine
2025 年 2 月入住 1 晚
8/10 还可以
Angie
商务旅客
2025 年 1 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Only complaint I have is room had no heat. It stayed 63 degrees no matter how high I turned thermostat.
Angie
2025 年 1 月入住 2 晚
10/10 超赞
Deanna
2025 年 1 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Very friendly staff
Deanna
2025 年 1 月入住 1 晚
6/10 一般
真实旅客
与家人出行
2024 年 12 月 30 日
不满意:住宿条件和设施
Not sure the cost reflects what you get
Just fair, not what I would expect for the cost.
真实旅客
2024 年 12 月入住 1 晚
10/10 超赞
Morgan A
与家人出行
2024 年 12 月 27 日
满意:服务设施
Great staff
Morgan A
2024 年 12 月入住 1 晚
6/10 一般
真实旅客
2024 年 12 月 4 日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
Fair
Room for 1 nite was fine. Bed was comfortable. Bathroom was clean. Towels were like sandpaper and bath tub stained and 1/2 inch of caulk around tub. Not very pretty. Certainly expect better from a Hampton for $185.00.
真实旅客
2024 年 12 月入住 1 晚
6/10 一般
Beverly
与配偶出行
2024 年 11 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room we were in needs to be renovated! Needs a complete bathroom remodel! Grout around tub was peeling and needs an updated sink and more area around the sink. The bed mattress was lumpy. The room was clean, though!
Beverly
2024 年 11 月入住 1 晚
10/10 超赞
Leeann
2024 年 11 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Leeann
2024 年 11 月入住 1 晚
6/10 一般
Patrick
2024 年 11 月 1 日
满意:员工和服务
Patrick
2024 年 10 月入住 1 晚
8/10 还可以
John E
2024 年 10 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
John E
2024 年 10 月入住 2 晚
10/10 超赞
Mary
2024 年 10 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bathroom was very cold. Picture frame broken.
Staff very nice.