Unsanitary conditions in shower, including mold, a lock that works on its choosing, and ants all over kitchen/dining area.
There really isn’t any fixing the ceiling. The unit above leaks into the shower. It all needs to be ripped out and replaced, and it is very obvious this is a known issue, since the brown and rotting plaster was there when we arrived, as well as the mold. The lock works occasionally. The ants are all over the kitchen counters and by the dining area wall. Sewage drips into the shower from upstairs. Very disappointed, disgusting, unsanitary.
We own a plumbing company it’s obvious what is going on. It’s disturbing that this unit is being rented to people for large quantities of money with such unsanitary conditions.
I will be seeking compensation and I actually want my family out of there. But we already gave Vacasa our money for the trip.
I understand the lock can be fixed, but the worse part can’t be dealt with till we leave.
Another question is why did it take almost 24hrs to get a response from a local Vacasa agent? And why weren't we informed about the issue prior to arrival? Purposely attempting to hide the unsanitary situation is beyond our belief. We have three kids here, and I assume you wouldn't want your children or yourself in this situation.
We spent a lot of money and are not satisfied with the home and service we have been given or experienced. We have rental properties and this is absolutely ridiculous.