We ended up not going to Breckenridge. We've been going to Breckenridge the last handful of years, and the ski reports were so bad this season the decision was made to not spend thousands more. We knew we wouldn't get refund, but I thought possibly a refund for cleaning services 'after' we left could be refunded, not. The property manager was very kind, and always responsive. The downside was being unable to reschedule using the monies paid, or even a portion, total loss.It's not their fault I realize it, mother nature.