「This hotel is in a great location, has plenty of parking, and the room was big. We traveled with kids, and were not told that the pool was under construction- first disappointment. The customer service at front desk was disappointing for the most part. Rude and entitled, no hospitality. True to form, the NE stereotype was on full display. Having lived in MA for 40 years, and other parts of the country for 15, I can confirm that customer service was terrible. At almost every opportunity, staff...
「This hotel is in a great location, has plenty of parking, and the room was big. We traveled with kids, and were not told that the pool was under construction- first disappointment. The customer service at front desk was disappointing for the most part. Rude and entitled, no hospitality. True to form, the NE stereotype was on full display. Having lived in MA for 40 years, and other parts of the country for 15, I can confirm that customer service was terrible. At almost every opportunity, staff...
Pamela