「I booked a accessible room with advance. When I checked in I was told I had a regular room and they didn't have a accessible room available.
We had to stay there since surrounding hotels had no occupancy.
My sister who needs a walker to walk with needed a bathroom accessible to her handicap needs. She struggled to use the toilet. Very disappointed of this inconvenience. You book a room in advance and you face a problem like this is very disturbing.」
「I booked a accessible room with advance. When I checked in I was told I had a regular room and they didn't have a accessible room available.
We had to stay there since surrounding hotels had no occupancy.
My sister who needs a walker to walk with needed a bathroom accessible to her handicap needs. She struggled to use the toilet. Very disappointed of this inconvenience. You book a room in advance and you face a problem like this is very disturbing.」
Isabel