4/10 Poor
Joseph
Travelled with partner
17 Jan 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed from January 7th to January 14th 2023. The tree house is beautiful! The setting is ideal, you are surrounded by jungle and you can hear the waves at night. The animals came to us! On the first day, we saw sloth (in the treehouse tree), lesser capiberra, toucan, silver monkey, howler monkey, large iguana, and BATS (they live in the treehouse with you). Topo informed me the the drive from San Jose was too long for the time we arrived (10pm) and advised us to stay the night in San jose. I attempted to make the reservation change several weeks prior and he rejected to change stating it was too late (Vbro policy states otherwise). When we arrive, Topo was clearly annoyed that we did not arrive on Saturday..... Topo gave us a tour of the beautiful treehouse and in that tour it was discovered that several lights did not work, and there was an electrical short in the bathroom light. Topo also pointed out that he needs to install anti slip tape on the stairs because they are slippery when dry and get wet when it rains ( yes my wfe and I both slipped but no injury) Topo stated that he needed to fix them but never did. After he left, we noticed that there were mice droppings in many locations. The main areas of the treehouse are open to the jungle. You need to realize this prior to staying incase you are not comfortable with bats, lizards, mice, cockroaches, etc. I fell thru the floor due to poor construction and maintenance.