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"This is a nice place to stay away from the hustle bustle of town but still very close just a couple minutes. There was a fireplace in our premium yeah hi this is Steve hi hi yeah yeah yeah 720 499 second my memory is 4378 let's see whoops did you say yeah thank youroom, and it's important to know how to use them; they can become Smokey if they the wood is not pushed away from the front of the fireplace. They stock the wood every day which is nice and provide fire starter. The beds were very comfortable and our bathroom was big with a tub and a shower. I think the few negatives were just the difficulty with the parking lot and then having to walk up and then down the stairs and a room was kind of far away from everything which made carrying skis and luggage and everything kind of a pain. If you have a large vehicle like a truck it is definitely tight parking there but we were able to get a spot every night I don't think the restaurant is great and I was not impressed with breakfast. I think from an amenity standpoint it would be nice if they had a cafe with good espresso and not just a cheap machine there it would also have been nice if they had some pastries and some better food there but it was no big deal there's a big hot tub that's built in that was well maintained and it's a very quiet place to say so I would recommend it especially for people who want a bit more nature than you get staying in town. All my staff interactions were excellent."

"Good amenities, friendly staff. Building’s age is showing. Could be cleaner. I"

"Such an amazing property, skiing was fantastic. The only problem is we didn't get to se much of Banff because we just didn't want to leave the hotel."

"Excellent "

"When the renovations are done it will be great!"

"Great location"

"Clean rooms. Great staff. Could do with a kettle in the room!"

"Sunshine was an easy drive"

"Great stay at Otter Hotel! The hotel was clean, modern, and very comfortable, with a cozy mountain vibe. The room was spacious and well designed, the staff were friendly and helpful, and the location was very convenient for exploring Banff. Overall, it was a relaxing and enjoyable stay, and I would happily come back again."