Caribbean Islands Spa Hotel

"Nice Staff"

"We love to stay at Caribe Hilton when we come to Puerto Rico. The staff go above and beyond to ensure we are comfortable and that we have all we need. This trip we met Ivan who works at the beach and pool and he took the time to ask us about our plans and recommend several places to visit. His suggestions were spot on and we are so grateful he took the time and care!"

"Completely fails to deliver for the price and set expectations. - Staff all look miserable, like you are actively making their day worse just by your presence at the resort. - Long lines for water park rides, competing with six cruise ships a day and no perks like priority lines for being a guest - "Included" water park does not include $25/day locker so you are walking cold and wet half a mile to and from the hotel - Tons of smoking in public areas, including the beach - Very few beach chairs, many broken, all empty and blocked by towels staff refuse to remove - Desalinated tap water tastes awful, no free bottled water or water filters, water is $3-4/can, soda is $5/can. - Showers rapidly run out of hot water - Mattress okay, pillows are bad with no pillow menu, no blankets (ask for many if you call, they are super thin), no bathrobes. Room service is inconsistent, only got coffee refills once. - Food is obscenely priced even by resort standards, portions are small even at the Mexican restaurant, many mistakes in orders and charges. $60 for 18-inch pizza with four drinks is the best food we had all stay (Margaritaville is pretty good too). Ice cream is $7+ a scoop. Cheapest alcohol is $12. Everything comes with a 10% VAT and 15% gratuity so add 25% to whatever you are expecting. Breakfast buffet line is out the door and down the hall."

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"Great"

"Pay attention to spring break season and avoid if you’d rather not have young college “adults” all over the place drunk and throwing up in common areas. To the credit of the staff, they quickly cleaned up the vomit and kept the place in good shape, but just pointing out we had to step over or dodge vomit at least three times four times on our five day stay…one time it was in the elevator we had just walked in. Gross spring breakers! The pool with the swim up bar was too cold for most to endure. The nightly entertainment was okay day 1 but too familiar third day in. No exhaust fan/vent in showers meant hight humidity build up in bathrooms and room that took forever to clear off just running AC. Rendered mirrors in the bathroom unusable for 30 minutes to an hour. No hammocks on property, no game rooms or games like cornhole just left out around for convenient usage. When it’s gusty and cannot get into ocean, having other game activities like cornhole would be good alternative. Local vendors on the beach are at times obnoxious and overbearing with their solicitation…I get this is allowed but perhaps it needs to be tamed or corralled better so I don’t have a guy yo’ing at me several times while I am engaged in a private conversation with my bride, just to tell me about his fruity alcoholic drink for sale after I already told his business partner no thanks repeatedly. That said, can’t overstate how accommodating the staff was, taxi services, and the plethora of food, the "

"This resort might have the best staff ever . Definitely the best we've been around and we've been to many resorts over the years. They make you feel like your friends instead of a customer. Maria and Bernadino were standouts and went above and beyond to make us feel at home during our whole stay. The resort itself was stunning, your steps from the beach and a very short walk to anywhere on the property. The Harvest Table ( buffet ) was very good for breakfast and very impressive for lunch with something for even the pickiest of eaters. All the a la cart restaurants were very good and gave you a wide range of options to choose from. Would have been nice to have a lobster dinner Loster House ) during our stay but they are out of season and forbidden to be caught from March till I believe the end of June. The entertainment was the usual you get at most resorts but did have a few shows that were a bit better. The only complaint we had ( and we knew this going in ) was the beach. The beach itself was immaculate with no shells or rocks or seaweed anywhere but the water is fairly rough all the time. Everyday was a red flag day due to the riptide. If you walk a few minutes to the right there's a sandbar that breaks things up a bit and makes for calmer water. Being an adult only resort was definitely a major plus and made what is usually a crazy time ( March Break ) very relaxing. I keep getting asked if we'd go back and I don't hesitate in saying absolutely !! "

"Had a great time at this resort. "

"If you like a good service don’t choose this place, they have a few foreign workers which have a very bad manners and poor service skills, they can make your day miserable, besides that the resorts is huge and well distributed have bars and food for all over the place "