泰恩河畔纽卡斯尔加思城堡附近酒店

"Great "

"超級方便，就在火車站出口，附近行街購物飲食也很方便，早餐豐富，房間光猛，唯獨是沖涼的水壓比較低"

"選擇不多。"

"是的"

"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us. However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter. The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase. The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."

"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."