Itoigawa Charmant Hiuchi Snow Resort Hotels

"Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives. "

"Dream Central is in a great location. The staff were incredibly helpful and it had the feeling of a nice hostel since our room used the shared washroom. Overall a great experience and we would stay here again"

"Clean room"

"Staff were awesome. Very very helpful."

"Lots of choice. Unfortunately it resembled a large boarding school canteen. Air quality was poor. "

"The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach."

"Everything was great, staff was absolute class and helped us out whenever we needed it"

"All good, but need to consider bigger room bed for family with two kids"

"Great place to stay and super accommodating with everything!! They offer free shuttles and it was so easy to ski nearby resorts "