Chelmarsh hotels from HK$393

"Have previously emailed with a complaint that we had booked and paid for a superior double room with a king bed which was confirmed by email. Actual bed as confirmed by hotel reception was a standard double as room was not large enough for king size bed plus furniture. I requested your comments re possible refund as we did not receive what we had paid for. I still await your response "

"When checking in I was asked for ID, I didn’t really have anything and said oh, I’ve stayed many times and never been asked. He said well you would have because it’s company policy! I said honestly, in all the years I’ve stayed at Marstons Inns I’ve never been asked, but I don’t think he believed me. Then, once in our room I checked the pull down seat in the shower area as we’ve had problems before and hubby is disabled. It was stuck fast, I yanked as hard as I could, trying not to pull it off the wall. Nope, Anyway a nice young girl came over and after much banging and bashing it came down. But the seat was loose, we managed, but it probably needs maintenance. It’s also very frustrating that hotels always leave the shower head so high that a wheelchair user can’t reach it and as a short partner, in her 70’s hate having to climb up to get it. It’s a pet hate of mine, that I usually mention. If only cleaning staff were to check that the seat works and the shower head is low, there’s usually only a few accessible rooms, please, please teach them this simple thing."

"."

"The staff were extremely friendly and helpful. Nothing was too much trouble"

"Spacious room comfortable bed was in an annex away from main building but not too far ..few steps to encounter with suitcase but overall nice stay...didn't really interact with staff as was away from main building but friendly and helpful on arriving"

"For the price we booked the room with breakfast included, it was excellent value for money. Great staff too."

"Clean room, helpful staff"

"Facilities in the bedroom were good coffee machine, tv etc although expected a bigger bed in a premium room. Bathroom was a bit tired but towels were excellent. Wasn't expecting to pay to use the swimming pool. Nothing mentioned in the description of the hotel. "

"we've stayed at the telford golf and spa many times and is always our go to hotel when we are in the area."