Search Villas in Chemuyil

"Everything was good except for 2 things : 1) we went the last week of April and the seaweed at the beach was so much 2) a dinner reservation system was horrible, we arrived on a Sunday and immediately went to guest services to book our dinners for the week. The problem is nearly all of them were booked up for the week already even though this is during off-season, which was really surprising. We were able to get in at three of the restaurants during the weekday we had but the earliest reservations were at 9:30 PM. It’s ridiculous that you cannot book dinner reservations before your arrival. The pools were amazing though! "

"Great property for vacation "

"Todo excelente, muy amables los empleados."

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"Dijeron que mi reserva era solo para 2 adultos y yo reserva para 2 adultos 2 niños, tuve que pagar nuevamente por los 2 niños, al hacer check in no tenían la capacidad operativa para recepcionar a toda la gente que llegó por dias inhabiles, asi que nos metieron en un teatro solo con ventanas abiertas a más de 100 personas por alrededor de 2 horas sin aire acondicionado, con tan pocos ventiladores que ni aire daban porque ya necesitan cambiarlos, su sistema no funcionó ya que no aparecían registrados los 2 menores y me negaron en varias ocasiones el servicio de toallas por esa razón, tuve que asistir en varias ocasiones a lobby para pedir apoyo por esta razón, se vende como un hotel todo incluido, y se excusan diciendo al huésped que en su página dice que todos aquellos servicios no especificados como incluidos, tendrán un costo extra, como un área de niños, mesas de billar, espectáculos de noche, etc. En la habitación hacia falta limpieza, mucho polvo en muebles y baño, la cama tenía una como colchoneta encima del colchón que hacía muy incómodo dormir, no tenia cortina blackout solo una traslúcida a la que le hacía falta limpieza, cero actitud de servicio de los operadores de carritos al traslado, solo se pueden reservar cenas en restaurantes de especialidad a partir de la 3era noche, el snack y kukulkan se queda muy cortos en su capacidad de abastos para atención al huésped, casi todo el tiempo había estaciones sin alimentos, piso con comida y/o baños sucios, etcétera."

"This was our third time at this resort. We absolutely love it. The staff is incredible, the food is delicious and the atmosphere is perfect!"

"The shoreline was very rocky, which made entering the water difficult. There was also a lot of seaweed, but the hotel staff diligently cleared it away, making our morning swims much more pleasant. The food was fresh and delicious, with a wide selection of fruits and vegetables. The rooms were clean, and the bed linen was fresh and clean as well. We had a wonderful time staying at the resort with our family."

"I had a terrible experience with Expedia and Hard Rock Hotel Cancun. I accidentally booked the wrong Hard Rock property, then realized my group was at a different location and booked the correct one. This left me with two reservations for the same night. Within minutes, I contacted Expedia to cancel the incorrect booking and request a refund. After multiple follow-ups, I was told the hotel did not respond, and I was stuck paying nearly $600 for a reservation I booked by mistake. Expedia said there was nothing they could do because the hotel wasn’t cooperating. This is extremely frustrating. I acted immediately to fix an honest mistake, yet neither Expedia nor the hotel helped. I feel completely let down and will think twice before booking through Expedia again."

"Awesome "