Chertsey Chertsey Abbey Hotels

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"Mixed Experience – Great Location but Hygiene Needs Improve The hotel is very well located, which made getting around quite convenient. The staff were also friendly and helpful throughout the stay, which we appreciated. However, the overall hygiene standards, particularly in the toilet, were below expectations. Additionally, the carpets in the reception area and corridors were quite old and had an unpleasant smell, which affected the overall experience. With some improvements in cleanliness and maintenance, this hotel could be a much better place to stay "

"Nice character building. Room was spacious, clean and a bonus having a bath tub in the bathroom. Staff was friendly throughout my stay and a welcome letter was appreciated. I didn’t make use of the in-house restaurant and bar facilities but it’s nice it’s available."

"Its a lovely hotel. Great location. Our room 31 was a little noisy as it had a connecting door with the room next to it and we could hear the other occupants. Food was very good and a wide choice same for breakfast menu. There was only one person on reception and the bar both in the evening and morning so service was a bit slow. Very friendly staff."

"Great hotel at a fantastic location for the area."

"Everything was wonderful"

"Great bar and food. Staff brilliant as always"

"We had a short buy sweet stay. The staff were friendly, the room was spotless and breakfast was yummy. Plenty of parking too. Only two things to note 1. We could hear the next door room, and movement (footsteps) from the room above us 2. We booked the 'Executive Room, 1 King Bed'. The bed was two mattresses with one mattress cover - not the most comfortable for a couple."

"What a stay! From the approach the hotel is spectacular, followed by the staff. Every member of staff we spoke to was incredibly polite and professional. I would like to call out the lady who served our drinks from the cocktail bar as well as the restaurant from the Tudor Pass, both were absolutely exceptional. One final mention of the chef at the Pass, just wow, not just the meal but the story for every plate and the link to the region and hotel. An utterly exceptional place, stay and staff and we will most certainly be repeat customers"