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“Thank you brilliant service as allways”

“Fantastic location, beautiful room made for wonderful stay”

“I was offered an upgrade from a classic double to a feature double (for an extra £30pn) which I took. It was in the old part of the hotel. The room was very cold as the radiators were not working. I enquired at reception and was told that they would speak to someone to see if it could be sorted. A little while later an electric heater was delivered to the room which did not work and another was requested. This only managed to heat the bedroom while the bathroom remained cold. The window next to……

“正体很差”

“隔音很好，早餐普通；地點很方便。”

“Fabulous hospitality, stunning location. Thank you”

“I stayed on the 4/F , the bathroom Hot water is so insufficient.. the worse I ever had. Breakfast is very good, Hotel room is clean”

“Family friendly and clean room”

“Room did not match the photos The beds were that close together there was so room to put your legs out The headboard didn’t match the beds so your head hit the wall The bed hand a duvet under the sheet but not the whole way so there was a dip at the top of the bed. The room was freezing, scanned the qr code to request help, no response. Told the front desk and they send up a heater said they would get someone to look at it didn’t come. Bathroom freezing. It was a really stormy night There……

“一座真真正正的城堡，不是那种只有造型的假货。卫生可以，床很舒适，但其一间房间有点小，早餐选择多，味道不错。”

“Very comfy and clean room with excellent design. The only negative is the pillow is too firm. We really enjoyed staying in this hotel. ”