Wisconsin Dells Chula Vista Waterparks Hotels

"We enjoyed having everything all in "

"The pool area was packed on a Saturday evening. Had to wait in line for all the fun slides and the hot tubs. The room was excitingly larger than expected and clean but dated. Each mattress was different and cold air blew in from the heating unit. It is early spring."

"Amazing!"

"Room was fine limited supplies. The upsetting part was the booking claimed to have waterpark passes included. When we arrived I found out theat the policy had changed and not only were the waterpark passes not included but the hotel was not offering any individual sales of waterpark passes. "

"Lots of room!"

"We were disappointed with our stay overall. When we arrived, there were a few immediate concerns — including blood on the lamps in the bedroom, which was very unsettling and raised cleanliness concerns right away. Our receipt also listed “waterpark add-ons,” however we were told we could not access any of the Chula Vista Resort Waterparks waterparks, which was confusing and frustrating since it was included on the booking details. Guest services through Chula Vista and through VBRO were not helpful either. We ended up spending another $1,000 for all of us to go to the Kalahari for waterparks. There also appeared to be no on-site staff available during our stay. There was no one present to check us in, answer questions, or assist with basic needs like towels, toilet paper, or garbage bags. At checkout on Sunday, while we were packing up, room service knocked on the door. We explained that we would be leaving shortly, but when we exited the room they were still standing outside waiting for us to leave, which felt uncomfortable and rushed. Overall, the stay did not meet expectations due to cleanliness issues, unclear amenities, and lack of guest support."

"Waterpark amenities listed on description but not available to those that book through vrbo. Hot water was non-existent and called customer service (and texted), was on hold for over 25 min before phone answered to help (text message was replied to about 45 min afterwards). No explanation was ever given, nor were we advised that hot water was restored to building. Coffee provided was not provided in adequate quantity or method for coffee makers (for capacity for carafe coffee makers) or in proper form for Keurig (refillable cup for Keurig provided is not compatible with Keurig and would not operate). All other accommodations were adequate and rooms were clean."

"Great stay! Host friendly and fast response. Easy check in, clean room. Would definitely stay again!"

"This unit will keep everyone entertained and together while not at the waterpark. The bunk room is a kids paradise and helpful for parents who need time to focus on meals or other things."