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Reviews of Novus Jiva Villa Resort and Spa Anyer

5 out of 5
Novus Jiva Villa Resort and Spa Anyer
Jalan Raya Anyer - Sirih Pasauran, Cinangka, Banten

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

tiyodora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Novus Jiva Villa Resort & Spa on 6 Jan 2021
Dear tiyodora, We're happy to hear that you're enjoy your time while staying at our Hotel. We look forward to welcoming you back in the near future. Stay healthy & safe always. Regards, Novus Jiva Villa Resort & Spa

10/10 Excellent

Pieter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Novus Jiva Villa Resort & Spa on 8 Sept 2020
Dear Pieter, Thank you for choosing our Novus Jiva for your holiday staycation. We’re happy to hear that you’re enjoy your time while staying at our Hotel. We look forward to welcoming you back in the future. Warm Regards, Novus Jiva Villa Resort & Spa

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The electrical socket is not enough in the room. There are only three sockets and two are used by the boiler and coffee maker.
Stayed 3 nights in Nov 2019
Response from Novus Jiva Villa Resort & Spa on 20 Dec 2019
Dear Guest, We are happy to hear that you enjoy your me time at Novus Jiva Villa Resort & Spa. Thank you for your input we will review it with our team. See you again soon with your family and friends. Warm regards, Novus Jiva Villa Resort & Spa

10/10 Excellent

hanna

Stayed 1 night in Jul 2023

2/10 Terrible

Kiwon

Stayed 1 night in May 2023

10/10 Excellent

Kristian

Stayed 1 night in Sep 2022

10/10 Excellent

Jin

Stayed 1 night in Feb 2022

8/10 Good

Hirohisa

Stayed 1 night in Feb 2022

10/10 Excellent

young soon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
체크인 체크아웃 시설 모두 좋았으니 서비스 신청에 대한 반응이 느리고 수영장 주변이 너무 미끄러워 자주 넘어졌습니다. 아이들에게 매우 위험한 상태였어요
Stayed 1 night in Jan 2022

10/10 Excellent

Hyunkyung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Hirohisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Novus Jiva Villa Resort & Spa on 1 Feb 2021
Dear Hirohisa, Thank you for your review. We look forward to welcoming you back in the near future. Regards, Novus Jiva Villa Resort & Spa

4/10 Poor

Yangjungkwan

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
새로 지은 체인호텔이라서 환경은 양호, 서비스 품질 양호 단 위생관념은 제로인듯함. 아침식사때 레스토랑 파리가 수백마리 이상. 테이블마다 양초를 피우지만 파리가 너무 많았다. 직원들도 심각성을 느끼는지 죄송하다고 하지만 뭔가 근본적으로 위생관념에 문제가 있다고 생각된다.
Stayed 1 night in Oct 2020
Response from Novus Jiva Villa Resort & Spa on 7 Nov 2020
님 Yangjungkwan, 최근 저희 호텔에 머무는 동안 불편을 드려 죄송합니다. 우리는 귀하의 의견을 기록하고 평가할 것입니다. 정말 감사합니다. 우리는 당신과 다른 손님에게 미래에 다시는 일어나지 않도록 할 것입니다. 가까운 시일 내에 다시 뵙기를 기대합니다. 따뜻한 안부, Novus Jiva Villa Resort & Spa

6/10 Okay

ROY

Travelled with family
Stayed 1 night in Jun 2020
Response from Novus Jiva Villa Resort & Spa on 8 Sept 2020
Dear ROY, Thank you for choosing our Novus Jiva for your holiday staycation. We look forward to welcoming you back in the future. Warm Regards, Novus Jiva Villa Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020