4/10 Poor
Emily, College Station
30 Apr 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
A terrific welcome: staff was very friendly & personable; easy check-in. Property exterior was clean & well-kept. Hotel is close to restaurants, etc. I can only speak to the downstairs corner unit, which had multiple problems. Fridge wasn't working, which might have been a new issue, but in addition, the front door was warped & didn't close flush against the doorframe. There were large spaces on side/bottom so dirt kept blowing in & was all over the floor when I entered. I was able to stuff a towel in the cracks for the night. The interior lock was coming off its stripped screws, & the bathroom hand towel rack was improperly attached & kept falling on one side. The dirty floor (dirt/debris and dead roach in a corner) may have been a result of the door crack because the rest of the room was clean & comfortable (soft towels, comfy bed). My biggest issue was that a few of those problems are obvious & weren't addressed by management before a guest stayed. The towel rack would have fallen as soon as clean towels were hung by housekeepers. If I'd noticed more than the floor before I moved my bags in, I would have asked for a different room. I had to be up by 4:30am so I made it work, but I wouldn't stay here again for the amount I paid, or at least w/out checking the room first. The early-morning check-out was ok; the lobby door was locked & someone came after a minute, but I suggest an exterior drop box for keys. If all these things get fixed, it would make it a good hotel option.
Emily
Stayed 1 night in Apr 2024