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克里夫蘭獨立村華美達酒店的評價

3.5 out of 5
克里夫蘭獨立村華美達酒店
5300 Rockside Road, Independence, OH

評價

4.8
10 分評分，優異；308 則評價中有 44 則" "
8 分評分，不錯；308 則評價中有 30 則" "
6 分評分，一般；308 則評價中有 43 則" "
4 分評分，欠佳；308 則評價中有 78 則" "
2 分評分，很差；308 則評價中有 113 則" "

5.2/10 

整潔度

6.0/10 

職員與服務

4.6/10 

設施服務

4.6/10 

住宿狀況

5.2/10 

環保程度

評價

8/10 不錯

Hanjie

家人同遊, 伴侶同遊
没有人气，早餐极简。
於 2023 年 6 月住了 1 晚

2/10 很差

Jennifer

家人同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Room very dirty.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Mindy

家人同遊
讚好：職員與服務
不滿：住宿狀況
Parking is very far away from the front desk and the elevators. Parking is in the back where you have to go up a step to get into the stairway to go down to the first floor or up to the second floor. To get to the elevator you have to walk all the way down the hallway to take your bag up to your floor and then all the way back to your room. The hallways were dirty and the wires from the security cameras hung down from the ceilings. The third floor hallway stunk of marijuana. The walls are very thin, could hear the crying baby and yelling mother in the next room. The bed was very comfortable and the chairs in the room were very nice. There were no knives at breakfast and the weirdest bacon I have ever seen. No water to drink, only milk, orange juice, and coffee. Breakfast was mediocre at best. The pool was locked on our first night there, but the front desk would unlock it if needed, the card reader to get in did not work. The hot tub was out of order, the pool was small and there was a party with about 30 children in attendance. Staff was friendly and knowledgeable.
於 2024 年 5 月住了 2 晚

2/10 很差

laura

於 2024 年 4 月住了 1 晚

10/10 優異

Keyaira

於 2024 年 4 月住了 4 晚

10/10 優異

Lilian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was Pleasant
於 2024 年 4 月住了 1 晚

8/10 不錯

Henry

讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo bien pero no tenian nevera ni secador de pelo en el cuarto.
於 2024 年 4 月住了 4 晚

4/10 欠佳

Alisia

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
The staff was excellent. We chose to stay here because we were having a power outage in my neighborhood. This was a quick last minute 2-night stay because the electric company updated us that we would be out of service for 48 hours or so. If the weather had been a little warmer, we would have toughed it out at home. We chose this hotel because it is close to our home, and we could get back quickly if necessary. Upon arriving we parked in the rear lot and the first thing I noticed was a sign that said "Not responsible for damaged vehicles". When we walked through the back door I smells like smoke, urine, pool water and dirty hallways. I was appalled. I told my husband, we can't stay here, let's see if we can cancel. The entire hotel needs an update, but there are other areas that are not as bad, but still dusty and outdated. At the desk we wanted to cancel, but could not because we had booked through Expedia. When I got on the Expedia website, it would not let us cancel because the check-in time had expired. Now we were stuck with 2 nights at this nightmare. I spoke with the front desk and they made sure that we would be in an area that would be less noisy and a little more private. The front desk staff were excellent. Next time I book a last-minute hotel, I will read the reviews first like I usually do. The people staying here is the problem. I checked out after the 1st night and lost over $100 because of no refund from the hotel or Expedia.
於 2024 年 4 月住了 2 晚

2/10 很差

Scott (Grove City)

不滿：設施服務和住宿狀況
Really not great. Prison doors and gross stairwells.
於 2024 年 4 月住了 1 晚

10/10 優異

Elizabeth

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and comfortable. Loved the bedspread, everything on the bed was clean and bright and white. A standard breakfast is offered and the pool is HUGE. Staff was very helpful and personable going out of their way to accommodate every guest. Room was adequately stocked with towels and even Dove hygiene products which was even nicer than some high end hotels I’ve stayed in. The fitness center was awesome and it had a lot of equipment. I would definitely recommend to friends and just anyone that needs a good and budget friendly place to stay. It’s a hidden gem among a bunch of hotels. This is my new go to hotel for sure.
於 2024 年 4 月住了 1 晚

8/10 不錯

Susana (Wayne)

讚好：整潔度、職員與服務和住宿狀況
was good
於 2024 年 4 月住了 1 晚

8/10 不錯

Desmond

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good Service
於 2024 年 4 月住了 2 晚

10/10 優異

Thereasa

讚好：設施服務
The bed was comfortable
於 2024 年 4 月住了 1 晚

8/10 不錯

Joekie

讚好：整潔度、職員與服務和住宿狀況
The place was clean, and the service was good. The parking lot was very close to my room
於 2024 年 4 月住了 2 晚

2/10 很差

Julie (Pittsburgh)

家人同遊
不滿：整潔度和住宿狀況
Absolutely in disgusting shape. Didn’t feel safe. Or clean.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Jaime

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Saddest breakfast ever. Facility in need of fresh paint, new flooring and some maintenance. Room floor and hallway not vacuumed. Desk staff were friendly and bed and bath were clean.
於 2024 年 4 月住了 1 晚

8/10 不錯

Kevin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, clean, quiet hotel in a convenient location.
於 2024 年 4 月住了 2 晚

4/10 欠佳

Eric (Muskego)

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Given key for occupied room No napkins at breakfast Coffee stain in elevator left for day Glass pieces in parking lot
於 2024 年 4 月住了 2 晚

2/10 很差

Brent

家人同遊
不滿：整潔度、設施服務和住宿狀況
Requesting money back.
於 2024 年 4 月住了 1 晚

6/10 一般

Robert

多人同遊
Went down for breakfast and there was nothing worth eating. Only 2 boxes on cereal. Milk was on counter open. It was a 1 gallon container.
於 2024 年 4 月住了 1 晚

10/10 優異

Suresh Kumar

於 2024 年 4 月住了 1 晚

2/10 很差

Valerie

不滿：整潔度、職員與服務、設施服務和住宿狀況
This property needs to be condemned..It looks like the Bates Hotel inside..Ice machine on the 2nd floor has been broken for months.Wires hanging out on the floor. The telephone in room 227 does not work..The water runs slow draining in the bathtub.They came in my room when I was gone and stole my food. When I checked out I explain my horrible experience and the clerk barely spoke english....Do Not Stay at this Hotel...!!!!!!
於 2024 年 3 月住了 1 晚

2/10 很差

David

家人同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
Nothing was great. Holes in walls. Sticky floor in room. Hallways smelled like smoke and pot. Paint was poor in room. Bathroom not put together well. Looked like hotel was shut down and just opened back up hours before arrival. Outside trash cans overflowing. Way overpriced for what you get. Will never stay here again. Not recommended.
於 2024 年 4 月住了 1 晚

10/10 優異

Erica

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

4/10 欠佳

Michael (Canton)

商務旅客
不滿：整潔度、設施服務和住宿狀況
rear hotel entry not secured, very dim bathroom light, no ventilation/fan in bathroom, hair found in the bathtub upon initial entry into the room, after first night maid service took our bath towels from hanging in the bathroom leaving us with only hand towels, maid service didn't provide fresh coffee cups, AC/Heater fan extremely loud, no refrigerator, small screen TV, no "channel guide" for TV service on screen or otherwise, night stand way too small for the crowded pile of hotel equipment placed there, lady during checkout was extremely polite and showed genuine concern
於 2024 年 4 月住了 2 晚

8/10 不錯

david (WARREN)

讚好：整潔度、職員與服務和住宿狀況
Just in for the night , but staff very cordial
於 2024 年 4 月住了 1 晚

2/10 很差

Alhuseney

多人同遊
不滿：整潔度、設施服務和住宿狀況
My hotel was filthy, the toilet had stains on it. And the room had a very bad odor. I had no remote in my room.
於 2024 年 4 月住了 2 晚

10/10 優異

David

於 2024 年 4 月住了 1 晚

2/10 很差

Wes

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room was full of bugs
於 2024 年 4 月住了 1 晚

10/10 優異

Corleen H.

家人同遊
讚好：職員與服務
Could be cleaner & updated
於 2024 年 4 月住了 1 晚

6/10 一般

Jennifer

家人同遊
讚好：職員與服務
不滿：設施服務
The property entrance from back parking lot to elevators is not easily accessible for the elderly. The breakfast was very sub par had spoiled milk, microwave was dirty, choses was very limited. Elevator was dirty and floor was sticky the whole three days I was there
於 2024 年 4 月住了 2 晚

8/10 不錯

Elizabeth

讚好：職員與服務
不滿：住宿狀況

6/10 一般

Portia

伴侶同遊
讚好：整潔度和職員與服務
The facility could use some upgrades. The heaters in the room was very loud, the faucets fixtures were broken, there are old tension rods in the shower and the water backed up in the tub.
於 2024 年 4 月住了 1 晚

2/10 很差

Thomas

不滿：整潔度、職員與服務、設施服務和住宿狀況
Not good
於 2024 年 3 月住了 1 晚

10/10 優異

Joseph

於 2024 年 3 月住了 2 晚

2/10 很差

Jason

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The clerk at the counter charged me $23.50 for early checkin, the outside is filthy, the entire inside is in great disrepair, the room had stained sheets, molding walls, very dirty carpet, unclean shower walss, and outside had T housands of leaves from last year, and the main entrance extremely horrible. Shut this down, and stop lying with web pictures.
於 2024 年 2 月住了 1 晚

2/10 很差

Robert

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

8/10 不錯

MARK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean, comfortable stay
Overall very good for the price. Clean, spacious rooms with nice furniture. Comp breakfast was decent. As others noted, lobby is sort of dark and unwelcoming. Otherwise, very nice!
於 2024 年 2 月住了 1 晚

4/10 欠佳

Karen

家人同遊
不滿：職員與服務
於 2024 年 1 月住了 2 晚

4/10 欠佳

John

不滿：住宿狀況
於 2024 年 1 月住了 1 晚

4/10 欠佳

Matt (North Royalton)

不滿：住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

HERLESHA

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

4/10 欠佳

Douglas

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel seems to be under renos which is not mentioned in expedia. The bathroom in the room was not nice. Some towels were dirty. There was not enough staff on the premises. I want my money back
於 2024 年 1 月住了 1 晚

4/10 欠佳

Jane (Garfield Heighs)

不滿：整潔度和住宿狀況
The only thing that mattered was the front desk clerk was friendly checking in and checking out. It’s sad I remember when this was a beautiful hotel
於 2023 年 12 月住了 1 晚

2/10 很差

Tatiana

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible, el baño sucio, la habitación extremadamente sucia el olor a marihuana en el pasillo era insoportable. Nunca llegaron a realizar la limpieza del cuarto ni del baño.
於 2023 年 12 月住了 3 晚

4/10 欠佳

Sarah

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

4/10 欠佳

Tina

伴侶同遊
不滿：職員與服務和住宿狀況
The key cardds to get in, rarely worked. The free breakfast offered was a layout of microwave sandwiches and microwave pancakes. Someone tried to open our room door it was reported to the front desk and assistant manager and noone reached out to me at all. Scary situation. I would not recommend this facility to anyone. I expected more after seeing the website. Very disappointed.
於 2023 年 12 月住了 4 晚

2/10 很差

krilia

不滿：職員與服務和住宿狀況
I chose this property called upfront asking about incidental i was told nothing if it’s paid by credit card otherwise 100$ cash Soon I got out of the Uber an older gent run out telling me I’m not allow dog( I have a service animal for my condition). Then lady had issue wirh visa I was putting in as it was a gift card my stay was already paid I put down 100$ then she no it’s okay but we don’t allow pet not sure how many times I have to tell it’s a service animal for my condition got room it’s was okay however nothing I mean no stopper for the bath which was never gave to me ..Room and hallway colder than outside put the heat it’s too much .Last my cart with luggages got stuck in elevator not opening not closing It took the maintenance person that yell at me for my service to open so I can get out .
於 2023 年 11 月住了 1 晚

2/10 很差

Alison

家人同遊
不滿：整潔度、設施服務和住宿狀況
There is no lighting in the parking lot. The hotel has a weird smell. All of the floors were extremely sticky. There was a large amount of hair in the bathtub.
於 2023 年 11 月住了 2 晚

4/10 欠佳

Kyle

不滿：整潔度
於 2023 年 11 月住了 1 晚