Terrace/patio

Reviews of Marriott Columbus OSU

4 out of 5
Marriott Columbus OSU
3100 Olentangy River Road, Columbus, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 445 out of 636 reviews" "
Rating 8 - Good. 127 out of 636 reviews" "
Rating 6 - Okay. 31 out of 636 reviews" "
Rating 4 - Poor. 17 out of 636 reviews" "
Rating 2 - Terrible. 16 out of 636 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great service. Restaurant food and service was exceptional.
Stayed 1 night in May 2024
Response from GM on 11 May 2024
Dear Anne, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our amenities, restaurant food and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Lisa Garner, GM

10/10 Excellent

HAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from GM on 11 May 2024
Dear HAN, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Lisa Garner, GM

10/10 Excellent

Rosa Madrid, PHOENIX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Roop, Weston

Travelled with partner
Liked: Amenities
Surrounding no facilities like restaurants, grocery etc
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Roop, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Lisa Garner, GM

10/10 Excellent

Shelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring Columbus!
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Shelly, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lisa Garner, GM

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay!
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
We are thrilled to hear that we provided you with a wonderful stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Garner, GM

8/10 Good

lauren

Travelled with family
Liked: Staff & service, property conditions & facilities
I enjoyed the lobby /bar and the food service was really good.
Stayed 2 nights in Apr 2024
Response from GM on 5 May 2024
Dear lauren, Thank you for your recommendation. I’m glad you found our service friendly, the bar enjoyable, and the facility excellent overall. We hope to see you again upon your return to the area. Best, Lisa Garner, GM

10/10 Excellent

Michelle

No additional comment
Stayed 1 night in Apr 2024
Response from GM on 5 May 2024
Dear Michelle, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Lisa Garner, GM

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Benjamin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Benjamin, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Lisa Garner, GM

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear WILLIAM, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our comfortable accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Lisa Garner, GM

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’m very picky and have trouble staying places other than home because I’m scared of germs and the unknown… but I felt so comfortable here and everything was so clean. This is the first time I didn’t have anything to complain about with cleanliness in a hotel. Will definitely be back!
Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
Dear Jason, That is what we like to hear! Thank you so much for your generous review and recommendations, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Lisa Garner, GM

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all around
Stayed 2 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear Sean, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Lisa Garner, GM

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, restaurant has good options and food was good. Clean room and bathroom
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Theresa, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant, thanks to your clean accommodations and the excellent meal options in our restaurant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Lisa Garner, GM

4/10 Poor

Stephanie

Business traveller
Liked: Cleanliness, amenities
I DON'T like the fact that I still have not been provided a receipt which i need. Upon checkout was told they could not give me one. Was told the amount i was quoted upon securing the rom was accurate, however I need a receipt PLEASE!!!!!
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Stephanie, I am sorry to see that you had a poor experience concerning receiving a receipt. You should have had one emailed to you via Expedia, and if not, they will be able to send you one. Thank you for your time, and we hope to provide a flawless visit in the future. Sincerely, Lisa Garner, GM

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear James, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Lisa Garner, GM

10/10 Excellent

Michael, Royal Oak

Stayed 2 nights in Apr 2024

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the club room option, the free drinks and snacks were such a good idea.
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Dear Sara, We appreciate your strong recommendation of our Marriott and are thrilled you enjoyed your club room access. We enjoyed hosting you and welcome you to settle in again anytime. Best, Lisa Garner, GM

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from GM on 13 May 2024
Dear Brian, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Lisa Garner, GM

8/10 Good

Christine

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

M

Nin
Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
Dear M, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lisa Garner, GM

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sally

Stayed 2 nights in Apr 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Great access to freeway
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Howard, I'm glad that our hotel was convenient for you. We appreciate your choosing us and hope to host you again. Best, Lisa Garner, GM

10/10 Excellent

Keiosha, ERIE

Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Keiosha, Thank you for taking the time to write a review. I’m pleased to learn that our hotel was clean and your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lisa Garner, GM

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean … easy in and out.
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Cheryl, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our cleanliness and easy check in and check out. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Lisa Garner, GM

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, friendly staff. Beautiful rooms
Stayed 2 nights in Apr 2024
Response from GM on 12 Apr 2024
Dear Jacqueline, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience thanks to our lovely staff and accommodations. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Lisa Garner, GM

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
I was exhausted after driving all day. I normally hate hotel restaurants, but I was too tired and frazzled to drive anymore. I was pleasantly surprised when I went down to the bar/restaurant. The burger I ordered was excellent and they have a good selection of wines. The staff were very friendly and the front desk clerks actually came behind the desk to escort guests into the lobby to show them where to go next. The rooms are spacious and very well furnished. Clean, contemporary, nice! I really like this hotel. I'd definitely stay here again!
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Eileen, Thank you so much for these kind words! We are in the hospitality business, and our main goal on a daily basis is to provide our guests with a stay just like the one you described in this review. Your comments are appreciated because they encourage our team and let other travelers know they can count on a great experience here. Please come back and see us again soon! Best, Lisa Garner, GM

8/10 Good

jessica

Stayed 2 nights in Apr 2024

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness
At checki n, the staff was totally unprepared for handling the the checkin for a huge group there for a gymnastic competition, thus causing ALL check ins to be delayed. The atmosphere at that time was cold and angry. The entire facility felt more like a hospital, cold and sterile. Our room was massive and again felt cold and sterile. No soft surfaces. The floor was a fake hardwood that was never warm. The furnishings were one uncomfortable upolstered chair, one desk and chair in a room large enough for hosting a large party. The best part of the room was a large window that was filled by a view of the Olentangy river. I usually stay at simple hotels, but this property offrerd tbe best ptice for our stay. Now I see why.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Deborah, We always strive to leave a lasting impression, so I apologize that your experience with us was just okay. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses and, ultimately, improve our services. Thank you for taking the time to share your review with us. Sincerely, Lisa Garner, GM

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra helpful and friendly staff, clean property with outstanding amenities
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear julie, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our spotless hotel, friendly staff, and excellent amenities made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Lisa Garner, GM

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a concert 1.3 miles away. Took a Lyft there and it was safe enough to walk back at 1130 from the venue. Area was super safe. Bar and front desk staff super polite and accommodating. Hotel is very clean!
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
Dear Nicole, We are thrilled that you felt our Marriott and the surrounding area offered a flawless hotel experience worthy of five stars. Thank you for being our guest and passing along this kind review to the staff. Please find a reason to visit again soon! Best, Lisa Garner, GM

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious for the king bed size. The parking lot is massive for how many spaces it has. The dining area is also pretty large and has various seating styles.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Dear Paola, Providing you with exceptional accommodations was our pleasure! Thank you for choosing our Marriott and taking the time to share this excellent review. We hope to see you back soon. Best, Lisa Garner, GM

6/10 Okay

Lisa

Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Lisa, I'm sorry that not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Lisa Garner, GM

8/10 Good

Sanjee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 6 Apr 2024
Dear Sanjee, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lisa Garner, GM

10/10 Excellent

Fred

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Fred, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lisa Garner, GM

10/10 Excellent

James, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Easy to park.
Stayed 1 night in Apr 2024
Response from Jerri on 2 Apr 2024
Thank you for staying at Marriott OSU Columbus!

10/10 Excellent

Haoran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Mar 2024
Response from Jerri on 2 Apr 2024
Thank you for staying with Marriott OSU Columbus! We look forward to your next stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerri at the front desk was so nice and helpful. The property is nice and well kept. rooms are very good. 5 min to ohio state
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear David, Thank you for your great review. Our associates are always ready to go above and beyond to make our guests' stays memorable. We will certainly share your review with Jerri and the rest of our team as well. Please come see us again soon! Best, Lisa Garner, GM

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get in and out of and close to the location we were heading to!
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Jason, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lisa Garner, GM

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024

10/10 Excellent

Deidalys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Deidalys, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Columbus. Best, Lisa Garner, GM

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a Great location. I was weird for a Marriott not to offer complimentary bottled water. There is a coffee maker in the room but no wster.
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear Daniel, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our comfortable accommodations and central location while visiting. I have taken note of your feedback regarding bottled water, and thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Lisa Garner, GM

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear Adam, Thank you for this perfect rating. We enjoyed hosting you and hope to do so again soon. Best, Lisa Garner, GM

10/10 Excellent

Na

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always!
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear Na, Welcome back, and thank you for sharing your review of another wonderful stay at our hotel. I am glad that we provide your 'home away from home' during your getaways to the campus area. Our staff takes great pride in providing service and accommodations that keep guests returning. Thank you for your patronage, and please visit again soon. Best, Lisa Garner, GM

10/10 Excellent

Pratik, Monroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-kept and modern facility with glimpses of luxury not seen at these prices. Literally 10 minutes from OSU by car. If I had to nitpick, I would say that breakfast was not included in the fare, which was a surprise since we thought it would be included. Parking lot was full, so we had to drive to the overflow lot, about a minute's walk from the property. Problem is when you're not checked (you don't have the room key), you can't enter from the side door and have to lug your stuff all the way to the front main entrance, which adds another 2 minutes to the walk (especially with luggage). It would therefore be advisable to unload your luggage at the front entrance before parking.
Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
Dear Pratik, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable overall. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Lisa Garner, GM

10/10 Excellent

Dionna

Liked: Cleanliness, amenities
Loved it
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Dionna, Reviews just don't get any better than this one. We loved having you as our guest, and we can't wait to welcome you back! Best, Lisa Garner, GM

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and restaurant service workers were very friendly and helpful. Facilities were up to par for premium/signature Marriott properties and very easy to access. Great deal for those looking to visit OSU.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Michael, I can't thank you enough for writing and sharing this review. We take great pride in bearing the Marriott name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your loyalty and hope to see you again soon. Best, Lisa Garner, GM

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to Ohio State. Seemed to be limited parking. Easy and quick check in. Would stay here again
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Brian, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff here at the Marriott Columbus OSU, thank you for your business, and please come back soon. Best, Lisa Garner, GM

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Elizabeth, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lisa Garner, GM