Dennis, thank you for the positive feedback! We're so pleased to hear that your stay at Sonesta Columbus Downtown exceeded your expectations. Our team members strive to provide exceptional service, and it's wonderful to know that their hard work is noticed. We hope to host you again in the future!

Thank you for the amazing rating, Kaylynne!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Columbus Downtown soon!Thanks again for leaving your feedback!

Karmen, it's disheartening to learn that our team's service didn't entirely meet your expectations. On a positive note, we're glad you appreciated our well-maintained property and that you had a great experience with our valet team. We endeavor to improve our services based on feedback such as yours. We hope to have the opportunity to serve you better in the future.

Brittney, we're so pleased to hear that you enjoyed your stay at Sonesta Columbus Downtown and appreciated our pristine cleanliness and prime location. It's heartening to know that our cheerful and accommodating team members added to your positive experience. We hope to have the pleasure of welcoming you again soon for another terrific stay.

Christine, we appreciate your concise feedback. It's great to hear that Sonesta Columbus Downtown's location served you well for your visit to Nationwide. Please keep us in mind for any future travels in the area.

Cathy, we're thrilled to hear your stay at Sonesta Columbus Downtown was perfect! We strive to create wonderful experiences for our guests and we’re glad to know we succeeded with you. Thank you for choosing us, we look forward to your next visit.

Paula, it's wonderful to hear that you appreciated the Sonesta Columbus Downtown's proximity to Nationwide Arena as well as our attentive and friendly team members. About the absence of certain amenities in the bathroom, we're taking note to ensure we meet our guests' needs better. Thanks for considering to stay with us again - we're eager to serve you soon!

Kirk, thank you for sharing your positive experience at Sonesta Columbus Downtown. We're thrilled to know our hotel's proximity to the arena added convenience to your stay. We hope to have the pleasure of welcoming you back in the near future, maybe for another concert!

Mohamad, we appreciate your top rating for Sonesta Columbus Downtown. We're thrilled to see you had a stellar experience. Thank you for choosing us and we hope to welcome you back in the future!

Emilee, it's pleasant to hear you appreciated the cleanliness and aesthetics of Sonesta Columbus Downtown. We're, however, distressed about your check-in experience and the unexpected noise you encountered. Rest assured, we have taken note of your feedback on the clarity of our charges, as well as the timing of our maintenance activities. We hope to have another opportunity to provide you with an even better experience.

Daniel, we appreciate your feedback. It's disheartening to hear that your stay didn't meet your expectations. We apologize for the inconveniences you may have encountered concerning the loft arrangements, a potentially noisy air conditioning, and issues with sound transmission. It's good to hear our team members were friendly, and we'll certainly take your concerns about necessary updates to heart. We strive to improve our guest experience and hope to have another chance to transform your opinion in the future.

Thank you for the great rating, Kevin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Columbus Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

Thanks for the 4/5 rating, Angela!We're thrilled you enjoyed your time at Sonesta Columbus Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

Shilpi, we appreciate your feedback and deeply regret to hear about your experience. Cleanliness is of utmost importance to us and we are distressed to know your room was not to this standard. We assure you that your experience is not reflective of our usual practices and will address your concern with our team. We would be grateful for another opportunity to serve you better.

Nielah, it's wonderful to hear that you had such a pleasant stay at Sonesta Columbus Downtown. We pride ourselves on offering top-notch service to our guests, even during bustling times. It's great to know our team members were able to enhance your experience. We look forward to welcoming you back in the future.

Seth, we're disheartened to hear about your less than satisfactory stay. Our goal is to provide a clean and well-prepared environment for our guests. Your comments are noted and we are taking appropriate measures to address these issues. We would value the chance to make things right for you in the future.

Jamie, thank you for sharing your experience. It's great to hear that you found the loft room at Sonesta Columbus Downtown to be spacious and lovely. We deeply regret, however, that you encountered inconveniences with the room temperature and lighting, making your stay less comfortable than it should've been. Your feedback is valuable and will be used to improve the comfort of our future guests. We look forward to making your next stay an even better one.

Mike, we are thrilled to hear you enjoyed your experience at Sonesta Columbus Downtown! We take pride in providing exceptional service to our guests and we look forward to your next visit.

David, thank you for choosing Sonesta Columbus Downtown. It's fantastic to see that you had a wonderful experience at our hotel. We appreciate your top score and look forward to serving you again in the future. Safe travels!

Steven, it's great to know you had an enjoyable experience at Sonesta Columbus Downtown. We appreciate your high rating and are grateful for your feedback. We're looking forward to welcoming you back next time you are downtown!

Anna, it's thrilling to hear that you found the Sonesta Columbus Downtown to be the ideal choice for your stay during the hockey game. The team aims to provide an excellent base for all our sports-loving guests and we're glad this aspect resonated with you. We're looking forward to your next visit.

John, thank you for choosing Sonesta Columbus Downtown and giving us a top-notch rating. We're thrilled you had a great experience and look forward to hosting you again in the future. Safe travels!

Tom, it's great to hear that you appreciated the excellent food and accommodations provided by our team members at Sonesta Columbus Downtown. We take pride in making sure our guests have a delightful stay. However, your comments about cleanliness were a surprise. We apologize for any discomfort regarding the linens and bathroom. Please rest assured that these are points we take very seriously, and we'll address them with our housekeeping team to ensure they reflect our high standards in the future.

Thanks, Paul! It's outstanding your time at Sonesta Columbus Downtown was fantastic. We can't wait until your next visit!

Lucille, it is regrettable to hear about your cleaning concerns. We pride ourselves on maintaining high standards, so your feedback is essential. We are glad to note that our front desk team was welcoming and we're sorry you had an issue with the cleanliness and housekeeping services. Rest assured, we are looking into these issues with utmost urgency to make sure this doesn't happen moving forward. Thank you for bringing this to our attention.

Darren, it's great to hear that you found the Sonesta Columbus Downtown appealing and enjoyed the convenience of our sky bridge to the convention center. We appreciate your words and are thrilled at the prospect of welcoming you back in the future.

Kellyann, it's unfortunate to hear that your dining experience and room conditions didn't meet your expectations. Providing reliable service, quality meals, and a clean environment is very important to us. Your insights about discrepancies in the billing and cleaning routine will surely assist in improving our standards. We also understand your surprise at the parking charges and apologize if they weren't clearly communicated earlier. Please be assured that your feedback has been noted and will be shared with our team members for necessary improvements. We hope for a chance to make your next stay a more positive one.

Thank you for sharing your perfect rating with us, Paul!It's wonderful to see how much you appreciated your time at Sonesta Columbus Downtown! We want everyone to feel right at home at Sonesta Columbus Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

Toni, thank you for choosing Sonesta Columbus Downtown and leaving us a perfect score. We're thrilled to know you had an enjoyable stay and we look forward to welcoming you back soon.

Leo, it's fabulous to know you appreciated the lobby bar at Sonesta Columbus Downtown, along with its cuisine and the service received. We're grateful for your positive feedback and delighted that you had such an enjoyable experience. We hope to see you again soon for another round!

Sarah, thank you for choosing to stay at Sonesta Columbus Downtown. We're pleased to know that your stay with us met your expectations. We hope to welcome you back in the near future for an even better experience.

Leo, we take note of your comments regarding the availability of soap and the cleaning schedule during your visit. Rest assured, we always strive to offer a seamless stay. Your feedback helps us learn and grow. We hope for another chance to welcome you, allowing us the opportunity to deliver a superior experience.

Thank you for taking the time to leave this wonderful rating, Brian! We hope to see you again soon at Sonesta Columbus Downtown so we can share yet another amazing experience!

Crystal, we're thrilled to hear that you enjoyed the restaurant at Sonesta Columbus Downtown. It warms our hearts to know that our cuisine exceeded your expectations. Our culinary team takes great pride in serving exceptional meals to our guests. We look forward to serving your next meal when you return. Thank you for choosing us!

Kyle, we're delighted to hear how much you appreciated your stay at Sonesta Columbus Downtown. We hope to host you again soon for another satisfying experience.

Thomas, it's unfortunate that certain aspects of your stay fell short of your expectations. We acknowledge your feedback regarding the room condition and lighting, and are working diligently to ensure similar concerns are proactively addressed. Our team strives to provide accurate value for our guests' spends, and it saddens us to hear that we did not meet this mark for you. Your observations will certainly help shape our improvements moving forward. Thank you for providing your perspective.

Junior, thank you for your valuable feedback. It's wonderful to hear about the excellent service you experienced at Sonesta Columbus Downtown. Our team members strive to create a welcoming and efficient atmosphere for all our guests and your comment confirms their efforts. We hope to welcome you back in the future.

Cathy Ann, we're genuinely sorry to hear about the issues you encountered with key access, housekeeping, and billing during your recent stay. We understand your frustration regarding the delay in the provision of clean towels and we assure you that it's not reflective of the standards we aim for. We also aim to maintain clear communication regarding your bill and ensure email receipts are dispatched promptly. Please reach out to our team directly to resolve this and any misunderstanding at the front desk. Your feedback assists us in making the necessary improvements and we hope to have another opportunity to serve you better in the future.

Thank you for sharing your feedback, Diana!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

Brian, thank you for your remarkable rating. It's wonderful to hear that your stay at Sonesta Columbus Downtown met your expectations. We eagerly look forward to your next visit and the opportunity to deliver another gratifying experience.

Joe, it's truly delightful to know you enjoyed the vibrant ambiance at Sonesta Columbus Downtown. We appreciate you taking the time to share your experience and we look forward to welcoming you back in the future.

Lisa, it's heartening to know that you found Sonesta Columbus Downtown spacious and pleasant. We acknowledge your concerns about lighting, amenities, and clear directions around our property. We will definitely look into enhancing these aspects to ensure a better overall guest experience. We look forward to welcoming you back and facilitating a smoother journey around the hotel for your future visits.

Kimberly, it's wonderful to see your maximum rating for Sonesta Columbus Downtown. We're thrilled that you enjoyed your experience with us. We appreciate your feedback and hope to welcome you back in the near future.

Thank you for the fantastic rating, Nathan!It's outstanding you had such a wonderful experience at Sonesta Columbus Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

Dorlisa, it's wonderful to hear that you found the Sonesta Columbus Downtown to be well-maintained and immaculate. We strive to provide our guests with a comfortable and clean environment and it's rewarding to hear that we hit the mark during your stay. We look forward to welcoming you back on your next trip to Columbus.

Emily, it's wonderful to hear that you loved your stay at Sonesta Columbus Downtown. We're glad we were able to comfortably accommodate you and provide a complimentary breakfast to enhance your experience. We're definitely looking forward to welcoming you back for another wonderful stay.

Joshua, it's heartening to hear about your positive experience at Sonesta Columbus Downtown. We truly appreciate your kind words about the helpful and friendly nature of our team members from beginning to end. We eagerly look forward to welcoming you back soon.

William, it's great to hear you chose to stay at the Sonesta Columbus Downtown for an entire week. We appreciate your thoughts on the room service schedule and are continually looking for ways to better accommodate our guest's individual needs. Providing choices regarding room servicing frequency is certainly a suggestion we will take on board. We hope we'll see you again in the future.