Search Villas in Cozumel

"HORRIBLE DO NOT STAY HERE. SO OLD and bed is like CONCRETE. I should have believed the reviews and stayed somewhere nice and just spent the money. Our room was disgusting. Old, moldly wet spots on the ceiling, AC spitting out dust, shower looked like a prison cell. We traveled with our 16-month-old son and nothing was kid friendly. The balcony has bars so far apart he could slip though, so dangerous. The crib provided was doll sized and had a broken leg, had to get a 2nd one, mattress has yellow urine stains and our sheets had blood spots, so disgusting. Waited at the front desk 2 hours just to check in and asked someone for food after traveling wigg to our toddler and no one would help us. He slipped and cut his lip open on all the wet tile and I ran around the resort trying to find ice. Staff were mostly rude and seemed irritated in the restaurant. The buffet was so gross, food sat out for many hours. Drinks were watered down and sugary. One high chair for the entire resort it was a joke. Pool and ocean front gorgeous but the resort is SO GROSS. I beg you don’t stay here. I’ve never seen such an old room. The shower pressure was a small trickle 1/10 pressure, not kidding. Asked someone for help at the desk, would not help us. FOOD IS AWFUL. The hotel is trash and nobody cared. They make money only because the beach is beautiful and ocean waters are clean and blue. 0 star resort, 5 star beach/oceanfront. This was a trip for our 5 year wedding anniversary, total joke. Sad. "

"Pool snack bar staff was extremely slow and unfriendly. Took more than an hour to get my chips and guacamole. It finally came with 8 chips and a tablespoon of guac. Beautiful location but the beds were hard as plywood and staff was the worst of all places we have stayed in Mexico (6). "

"Very enjoyable stay !"

"Over all our room was good. A few long hairs in the tub the first day though. The Fish House was excellent but the chicken served at the magic show was very tough. Buffet super was not the greatest but breakfast was good. Lots of shaded area and the beach was beautiful! We were there 3 nights and would probably go again at a better deal. "

"Overall very nice, as far as dive resort could be better. Not a lot of space in rooms if you are traveling with gear. Staff was pleasnt and helpful, rooms are clean. "

"we come stay here at least 3 times a year . always get experience. the staff that we see Sinthia , Vincente, Gustavo and sergio and Ellie at desk are always so pleasant and helpful. we recommend this place to friends and family "

"Palace resorts are amazing. Our 4th visit to one. This resort is small but it made our trip that more memorable. The guests and staff were all amazing. Activities were plentiful and we discovered snorkeling a few steps away from your lounge chair.. "

"Everything here was wonderful. The beach was amazing!"

"The rooms were great. We like this property a lot. My 94 yr old mom can easily get to the beach and in the ocean. The staff is very helpful and kind. Beach food service from Julio was very nice. Looking forward to coming back. "