6/10 一般
Paul
商务旅客
2025 年 9 月 27 日
满意：住宿条件和设施，清洁度
不满意：服务设施，员工和服务
Unhelpful treated like 2nd class citizen because i had not booked direct. I contacted this airport hotel and asked that i be allowed to leave my car in the carpark between after I left the hotel at 0430 in the morning until 2330 this evening was told no because i hadnt booked directly. They suggested i cancel my booking and rebook through them. I offered to pay they said that would not be possible. I therefore booked into the adjacent airport car park at extra cost. This showed the hotel was totally inflexible. I arrived at the hotel at 0015 on and whilst booking in to add insult to injury the staff member checking me in informed me thatbhe knew i had eequested parking and been refused and he emphasised that i had to remove my car when i checked out. I really didnt need reminded never mind emphasised. I left the hotel at 0430. Really dissapointed with staff attitude and the way i was treated as a 3rd party booking.
Paul
2025 年 9 月入住 1 晚