Outdoor pool, pool umbrellas, pool loungers

Reviews of Hoi An Garden Palace & Spa

4 out of 5
Hoi An Garden Palace & Spa
311 Cua Dai Street, Hoi An, Quang Nam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 230 out of 360 reviews" "
Rating 8 - Good. 104 out of 360 reviews" "
Rating 6 - Okay. 19 out of 360 reviews" "
Rating 4 - Poor. 4 out of 360 reviews" "
Rating 2 - Terrible. 3 out of 360 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Niamh, Oxford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little hotel with the most kind and lovely staff who are so happy to help customers, chat and make you feel at home. Convenient for old town, market, beach, lantern making, banana boats and tour pick ups. I enjoyed my stay so much I booked three extra nights.
Stayed 1 night in Apr 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay!
We really enjoyed our stay here. We had a lovely spacious room with a small outdoor courtyard, beds were really comfy and good shower pressure. Pool area is really nice, however did notice staff lacked a little attention to maintaining cleanliness (left over drink/food not removed for a long time, used towels left, and occasionally not recognising when fresh towels are needed for guests). Breakfast was really good - good spread of western and Asian. The hotel has bikes available to use which are much needed - around 10 minute cycle into Hoi An old town. The walk itself is around 30minutes. The staff were really friendly to talk to and really appreciated them saying ‘welcome back’ everytime we returned to the hotel! Would definitely recommend this hotel!
Stayed 6 nights in Apr 2023
Response from Phuong Nga Nguyen - Sales Team on 5 May 2023
Dear Oliver, Thank you so much for choosing us for your recent stay at Hoi An. With your max review score, we believe that you have had a pleasant stay overall.Thank you again for your recent stay and rating for us. Hope that we will be a place for your return stay in the near future. Warmest regards

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 1 night in Apr 2023
Response from Phuong Nga Nguyen - Sales Team on 17 Apr 2023
Dear Jason, Thank you so much for choosing us for your recent stay at Hoi An. With your max review score, we beleive that you have had a pleasant stay overall.Thank you again for your recent stay and rating for us. Hope that we will be a place for your return stay in the near future. Warmest regards

10/10 Excellent

Zineddine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely hotel staff and service. Place is also beautiful and looks just like the pics!
Stayed 3 nights in Mar 2023
Response from Khanh Phuong - Director Of Sales on 13 Mar 2023
Dear Zineddine , Warmest greetings from Hoi An Garden Palace Hotel.We are very glad that you had a good experience while staying at our hotel. We hope you will share it as a useful information for your friends and family when coming to Hoi An.We look forward to welcoming you back again.Best regards, Khanh Phuong - Director Of Sales

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Khanh Phuong - Director Of Sales on 14 Mar 2023
Dear Sally, Thanks you for stay with us. We are really looking forward to welcoming you back again.Thanks and best regards,

8/10 Good

Diana S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Hoi An
Our stay was good, the hotel did allow us to check in early and kept our luggage after check out plus we where allowed to use the hotel park and rest area while waiting for our transport. Unfortunately, the Sauna and Steam bath were out of action due to leftover issues from COVID lockdown. Overall the start was good, the only thing not great was the breakfast as only western food was available.
Stayed 2 nights in Feb 2023
Response from Khanh Phuong - Director Of Sales on 18 Mar 2023
Dear Diana,Thank you for staying with us. We appreciate your opinion. We are trying to recover our services after Covid 19. We improved the breakfast by adding Asian dishes. Thank you for your honest feedback. We look forward to welcoming you back one again.Best regards,

6/10 Okay

Hang Mai Thuy

Travelled with family
Stayed 1 night in Jan 2023

8/10 Good

Butch

Liked: Cleanliness, staff & service, property conditions & facilities
😎
Stayed 3 nights in Nov 2022

8/10 Good

VASILE FLORIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was how it was supposed to be
Stayed 21 nights in May 2022

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Amariah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, received vegan meals for breakfast and great food and place to stay.
Stayed 7 nights in Jan 2020
Response from Hoi An Garden Palace & Spa on 17 Feb 2020
Dear Mrs. Amariah, Thank you for staying with us again and making our hotel your second home when you're in Hoi An. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing, nice quite location free shuttle's to beach and old town was great
Stayed 14 nights in Jan 2020
Response from Hoi An Garden Palace & Spa on 12 Feb 2020
Dear valued guest, Thank you for your stay at Hoi An Garden Palace and taking your time to review your stay. We are pleased to acknowledge that your stay overall is fine. Hope to having another chance welcome you back near future. Warmest regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Hoi An Garden Palace & Spa on 2 Jan 2020
Thank you for your stay at Hoi An Garden Palace & Spa!

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels I’ve ever stayed at! Incredible service- we arrived at hoi an at 6:30 am and the staff let us check into our room early and gave us an upgrade. They also helped us arrange a ride to our next destination. The room /hotel was very comfortable- great location, beautiful courtyard and pool. Loved this place!
Stayed 3 nights in Dec 2019
Response from Hoi An Garden Palace & Spa on 2 Jan 2020
Dear Ms. Mona, Thank you so much for staying with us on your Christmas Holiday. We are pleased to hear that you have had an enjoyable stay at our hotel. We hope to have another chance to welcome you back in the near future. Warmest regards,

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Staff are wonderful and helpful. Grounds and gardens make for a beautiful setting. It’s quiet! Free shuttle to town or beach as it’s smack bang in the middle of both. Otherwise a taxi was less that 45,000vnd to get to town. Highly recommend!
Stayed 3 nights in Dec 2019
Response from Hoi An Garden Palace & Spa on 25 Dec 2019
Dear valued guest, Thank you so much for staying with us at Hoi An Garden Palace & Spa. We have very appreciated your kind words about our hotel and also be happy to acknowledge that you have had a pleasant stay overall. Hope to having chance welcome you back near future. Wish you all the best. Warmest regards,

8/10 Good

Verified traveller

Stayed 6 nights in Sep 2019
Response from Hoi An Garden Palace & Spa on 10 Sept 2019
Dear valued guest, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We hope to have a chance to welcome you back in the near future.

10/10 Excellent

JC, Sai Gon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and agreeable staff. dint have time for the pool, but it looked very refreshing and relaxing. Will plan on staying again!
Stayed 3 nights in Sep 2019
Response from Hoi An Garden Palace & Spa on 9 Sept 2019
Dear JC, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased that you had a pleasant stay overall. Hope your return will be around the corner. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Cute little place to stay in Hoi An, staffs are all nice and helpful, special thanks to staff named 'ha giang', she took us to the market before our cooking class, her English and Korean both fluent (as my cousins don't speak English). Breakfast was beautiful with variety of tropical fruits. They have a free shuttle to the beach and town centre which was useful. Thank you!
Stayed 2 nights in Aug 2019
Response from Hoi An Garden Palace & Spa on 29 Aug 2019
Dear valued guest, We would like to thank you so much for your stay and your kind review! We truly appreciate your kind words about our staff, especial Ha Giang. Our team always strives to deliver the best quality of services to customers and your good feedback has encouraged us very much. Thank you again for giving us a perfect rating and for recommending our hotel to other travelers. We hope to welcome you back to the hotel in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant nothing was a problem . The food in the restaurant was really good
Stayed 5 nights in Aug 2019
Response from Hoi An Garden Palace & Spa on 29 Aug 2019
Dear valued guest, Thank you so much for choosing us for your stay in Hoi An and taking your time to review us on Expedia. We are pleased to know that your stay was fine. We hope we may have the pleasure of welcoming you back in the not too distant future again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, loved staying here. Free shuttle was amazing
Stayed 5 nights in Jul 2019
Response from Hoi An Garden Palace & Spa on 29 Aug 2019
Dear valued guest, Thank you very much for your review about your recent stay at Hoian Garden Palace and Spa . We are happy to learn that your experience in our hotel is great and that you were able to thoroughly enjoy our service and facilities. Once again, thank you for your stay and we do hope that there will be a change welcome you back in near future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. Staff were so friendly and helpful. Great room, great food. so nice to eat outside overlooking the beautiful area round the pool.
Stayed 2 nights in Jul 2019
Response from Hoi An Garden Palace & Spa on 29 Jul 2019
Dear valued guest, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are very glad to hear that you satisfied with your stay at our hotel. Hope to having chance welcome you back near future. Warmest regards,

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Hoi An Garden Palace & Spa on 13 Jul 2019
Dear valued guest, Thank you for your recent stay with us at Hoi An Garden Palace & Spa. We really hope that your stay was pleasant and look forward to providing a much better experience in your next visit. Best regards

8/10 Good

Elena, Morocco

Liked: Cleanliness, staff & service, amenities
Staff is friendly and helpful. Central location and good breakfast buffet.
Stayed 4 nights in Jun 2019
Response from Hoi An Garden Palace & Spa on 5 Jul 2019
Dear Ms. Elena, Thank you so much for your recent stay with us and we are please to hear that your stay was plesant . Thanks for sharing your experience at our hotel. Our team are always looking forward to having chance to welcome you back in one day. Best regards,

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room that we booked is spacious and clean. Hotel staffs are friendlynand helpful. Provides good recommendation restaurants.
Stayed 4 nights in Jun 2019
Response from Hoi An Garden Palace & Spa on 1 Jul 2019
Dear Mr Hui, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased that you had a plesant stay overall. Hope to having chance welcome you back near future. Warmest regards,

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and welcoming
My sister and I arrived at Hoi An Garden Palace after been traveling for over three months. Out original plan was to stay for 3 nights and we ended up staying 11. The reception staff, especially Tu, were kind, helpful and went the extra to learn our names, and enquire about our day. Breakfast was plentiful and delicious, local dishes as well as Continental, with plenty of fresh fruit, yogurt and baked goods. The garden were beautifully maintained, so was the pool. The bus to the beach and town, was convenience and driver was helpful.
Stayed 2 nights in May 2019
Response from Ms. Hai - Sales Manager on 18 Jun 2019
Dear Gina, Thank you so much for your longstay with us at Hoi An Garden Palace & Spa and spend your time to sharing your wonderful review about our hotel. Thank you for recognizing so many positive aspects of your stay. We highly appreciate your generous comments regarding our property, garden, pool, breakfast and special with our staff performance.It really motivates our staffs and keep our job better and better. Once again, Thank you very much, Hoi An Garden Palace and Spa Family are certainly looking forward to providing you with a more comfortable and pleasant stay for your next visit. Best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Ms. Hai - Sales Manager on 4 Jun 2019
Dear valued guest, Thank you for your stay and we are pleased that you had a good stay overall. We hope to have another chance welcome you back in the near future. Best Regard

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Ms Hai - Sales Manager on 15 May 2019
Dear John,Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased that you had a plesant stay overall. Hope to having chance welcome you back near future. Warmest regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel in a beautiful building with a great pool and gardens. Staff were excellent and we would definitely stay here again. Highly recommended.
Stayed 5 nights in Apr 2019
Response from Ms Hai - Sales Manager on 6 May 2019
Dear valuded guest, Thank you so much for your recent stay at Hoi An Garden Palace & Spa and thanks for your kind review about our hotel. It's really an honnor to have your compliments about our nice building in colonial style, a great pool in the middle of lushy garden and expeciallly our staff performances. We always wish to bring our best to our beloved guest to make their stay most pleasant and memorable. Wish to welcome you back in the very near future, Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Ms Hai - Sales Manager on 29 Apr 2019
Dear value guest, Thank you so much for staying with us at Hoi An Garden Palace & Spa. We are happy to acknowledge that you have had a good stay with 5 star rating for us. Hope to haveing chance welcome you back one day. Warmest regards,

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t stay there, but they have a very nice staff
Upon arrival they explained that there was a booking issue so they moved us to their sister hotel located behind them. They also paid for my cab to them. We stayed at the Rosemary. It is lovely and the staff is wonderful. Honestly, I can’t say enough good things about them. They even took me on one of their motorbikes to pick up dinner before departure train. The hotel itself is clean with a very yummy buffet breakfast and long enough swimming pool for some actual laps if you beat the pool crowd : ). I loved it.
Stayed 2 nights in Apr 2019
Response from Ms Hai - Sales Manager on 22 Apr 2019
Dear Ms. Jayne Bennett, Thank you so much for your sympathy and support us in the unexpected situation. We are very glad that you have had a plesant stay and. And sorry for the inconvenience might cause to you. Our team always try to do in our best ensure that our guests will have a nice experience and a memorable vacation in Hoi An. Once again, thank you for your kind review about us and your stay at our sister hotel. Wish you all the best and we really hope there will be a chance to welcome you once day at Hoi An Garden Palace & Spa

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Cozy hotel in the center of it all.
Its a nice cozy hotel that will grow on you after a day or two. Great service from The from desk girls named My. Would definitely recommend.
Stayed 8 nights in Apr 2019
Response from Ms Hai - Sales Manager on 17 Apr 2019
Dear Mr Mark,Thank you for staying with us and sharing your feedback about our hotel. We are pleased that you were satisfied overall. Once again, thank you very much for your time at Hoian Garden Palace and we look forwards to welcoming your family back in one day. With best regards

10/10 Excellent

Donika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Ms Hai - Sales Manager on 16 Apr 2019
Dear Mrs. Donika, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased that you had a plesant stay overall. Hope to having chance welcome your family back near future. Warmest regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
NICE LOCATION, FREE LIFT TO BEACH AND INTO TOWN, GREAT ROOMS, GREAT STAFF.
Stayed 2 nights in Feb 2019
Response from Ms Hai - Sales Manager on 12 Apr 2019
Dear valued guest, Thank you for your recent stay at Hoi An Garden Palace & Spa. We are very glad to hear that you did enjoy the stay with us. Hope to having chance welcome you back near future. Warmest regards

10/10 Excellent

AL, California

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grden and pool. Very nice staff. Thanh and Minh and all the staff are so friendly and nice. 이쁘고 스탭 무지 친절. 룸이 유럽스타일. 바닷가나 올드타운까지 십분정도 걸림.
Stayed 3 nights in Apr 2019
Response from Ms Hai - Sales manager on 6 May 2019
Dear value guest, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased that you had an pleasant vacation overall. Hope to having chance welcome you back to bring you another excellent stay near future. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kindness and efficience of all the staff. The quality of breakfast and dîner. The perfect organization for goings and comings by shuttles and taxis. The free bikes to discover the surroundings. The beautiful architecture of the hotel itself. The marvelous garden around the swimming pool.
Stayed 4 nights in Mar 2019
Response from Ms Hai - Sales Manager on 15 Mar 2019
Dear value guest, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased that you were completely satisfied with our product and services. Hope to have another chance welcoming you back in the near future. Warmest regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
We loved our stay at the Garden Palace. Super friendly staff, lovely room, nice restaurant. Wish I had taken a few face cloths as they didn't seem to know what I meant when requesting them - kept bringing more bath towels. But, that is such a minor thing. Wonderful place to stay!
Stayed 2 nights in Feb 2019
Response from Ms. Hai - Sales manager on 5 Mar 2019
Dear Susan, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased to know that you have had a plesant stay and sorry for the mistake of housekeeping staff. We will notice to improve our service better. Thank again for your kind review about our hotel. Your satisfaction is our first priority. We will try our best to ensure each guest's stay does meet their expectations. Hope that there will be a chance to welcome you back to our hotel near future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The overall property and rooms where nicely decorated and attention to detail was lovely etc brass accents in the rooms. Staff were great and super helpful!
Stayed 7 nights in Feb 2019
Response from Ms Hai - Sales Manager on 12 Feb 2019
Dear value guest, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased that you had a plesant stay overall. Hope to having chance welcome you back near future. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, incredible staff. Can’t wait to go back.
Stayed 5 nights in Jan 2019
Response from Ms. Hai - Sales Manager on 25 Jan 2019
Dear Ms. Salli, Thank you so much for bringing us a pleasure to take care your parent in their first trip to Hoi An We are very happy to know that they have had a pleasant and relaxing time at our hotel. and thank you for your lovely photo about cooking class time with our team Our team always try best to bring the special moments for our beloved guest and we will keep going to do good job in the future. We are certainly looking forward to providing more comfortable and pleasant stay for their next visit. Once again, thank you for choosing Hoi An Garden Palace and we will always be the second home when you and your parents are in Hoi An If there is any further information you may need to plan the next trip, please don’t hesitate to let us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and excellent service! Wish I would have been able to stay longer.
Stayed 1 night in Dec 2018
Response from Ms. Hai - Sales Dept on 15 Jan 2019
Dear valued guest,Thank you so much for staying with us at Hoi An Garden Palace & Spa. We are happy to acknowledge that you have had a good stay with 5 star rating for us. Hope to having chance welcome you back near future. Warmest regards,

8/10 Good

Roberto

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2018
Response from Ms. Hai - Sales M on 11 Jan 2019
Dear Mr. Roberto, Thank you for your stay with us. We are pleased that you had a good stay overall. We hope to have a chance welcome you back in the near future. Best Regard

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from Ms. Hai - Sales Dept on 7 Jan 2019
Dear valued guest, Thank you so much for your recent stay at Hoi An Garden Palace & Spa. Our team are looking forward to having chance welcome you back soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds (though it was raining throughout our stay) and friendly staff.
Stayed 2 nights in Dec 2018
Response from Ms. Hai - Sales Dept on 7 Jan 2019
Dear valued guest, We would like to sincerely thank you for your stay with us at Hoi An Garden Palace & Spa and sharing your review about us. We are very happy to know that you have had a pleasant stay and satisfied with our services. Once again, thank you for your time at Hoian Garden Palace and we look forwards to welcoming you back soon. Best regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks to the Hoi An Garden Palace staff.
A bit out of the way of the best areas however we had a taxi in a minute or two and the cost of about A$2.50 to the centre of town is no great problem. The staff were amazing and the restaurant excellent if you chose to eat in. Hoi An is a pretty special place and brilliant at night especially around the water and the night markets. We recommend the hotel as a special place to say with the staff especially the bubbly Huen who made our stay unforgettable.
Stayed 5 nights in Dec 2018
Response from Ms. Hai - Sales Dept on 7 Jan 2019
Dear Peter, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa We are pleased that you did enjoy your stay at our hotel and have had a memorable vacation. We will let Huyen know that you were pleased with her service. We hope to welcome you back again soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Ms. Hai - Sales Dept on 20 Nov 2018
Dear valued guest, Thank you so much for your stay with us at Hoi An Garden Palace & Spa. We are pleased to aware that you have had an enjoyable stay. Hope to have another chance welcome you back one day.

8/10 Good

Florence

Liked: Cleanliness, staff & service, room comfort
Good and reasonably priced hotel
It’s an average hotel which is comfortable but not excellent. In fact quite old. Service is good though.
Stayed 4 nights in Oct 2018
Response from Ms. Hai - Sales Dept on 29 Oct 2018
Dear Mrs. Florence, Thank you so much for your 4nights stay with us at Hoi An Garden Palace & Spa. We are pleased to acknowledge that you have found our hotel with a reasonable price and have had a good stay overall. Hope to have a chance welcome you back.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cost performance ratio is so high while the staff are so friendly and the hotel is quite high quality.
Stayed 1 night in Oct 2018
Response from Ms. Hai - Sales Dept on 29 Oct 2018
Dear Jack, We were pleased to learn that you had an overall good stay at Hoi An Garden Palace & Spa. Thank you for your comment about our friendly staff and high quality facilities. As we are trying to provide a good services with reasonable price for our customers so highly appreciate your feedback. We hope we may have the pleasure of welcoming you in our hotel in the not too distant future again

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Oct 2018
Response from Ms. Hai - Sales Dept on 25 Oct 2018
Dear valued guest,Thank you so much for staying with us at Hoi An Garden Palace & Spa. We are happy to acknowledge that you have had a good stay with 5 star rating for us. Hope to having chance welcome you back near future. Wish you all the best. Warmest regards,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Enjoyable Stay
We really enjoyed our stay at Hoi An Garden Palace. Really friendly staff. Treated us so well and loved interacting with our son. Pool was great and is shaded in the afternoon. Clean rooms. Free bikes. Tasty buffet breakfast. Good location. We were able to ride to different beaches and Ancient Town easily. Free shuttle bus to Ancient Town and An Bang Beach, and when it wasn't working they paid for our taxi. Seems to attract friendly visitors. We met some nice people who we enjoyed hanging out with and chatting to. We were only booked for 3 nights, but extended it by 2 and were not disappointed. Thanks to Huyen and all the staff. Sorry I can't remember anyone else's names.
Stayed 3 nights in Oct 2018
Response from Ms. Hai - Sales Dept on 25 Oct 2018
Dear Chris, We would like to sincerely thank you for your stay with us at Hoi An Garden Palace & Spa and sharing a very nice review. We highly appreciate your generous comments regarding our property, breakfast, room, swimming pool, and special with our staff performance. Once again, Thank you very much, Hoi An Garden Palace and Spa and we look forward to welcoming you back soon. Kind regards,

10/10 Excellent

Sunho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Experience Ever
the staff was really welcoming and friendly. They took extra care to make sure our stay at the hotel would be as nice as possible.
Stayed 2 nights in Sep 2018
Response from Ms. Hai - Sales Dept on 28 Sept 2018
Dear Mr Sunho, We would like thank you so much for your stay and your kind review! We truly appreciate your kind words about our staff. Our team always strives to deliver the best quality of services to customers and your good feedback has encouraged us very much. We hope to welcome you back to our hotel in the near future.

10/10 Excellent

Verified traveller

Good
Stayed 2 nights in Sep 2018
Response from Ms. Hai - Sales Dept on 12 Sept 2018
Dear valued guest, Thank you so much for your recent stay with us at Hoi An Garden Palace & Spa. We are pleased that you had a good stay overall. We hope to welcome you back to our hotel in the near future. Best Regards,