Balcony

Reviews of Ngo House Villa

3 out of 5
Ngo House Villa
99 Nguyen Phuc Tan, Minh An, Hoi An

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. The owner organizers all of our airport transfers (very reasonable price) and a day tour for us. She was very helpful and kind. Really enjoyed our time here. We will be back
Stayed 2 nights in Oct 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful host (thank you Loan) and perfect location. Quiet street minutes walk from the beautiful ancient town. Lovely room with all amenities and very clean. Definitely recommend.
Response from Loan on 8 Jan 2023
Thank you for your lovely review Melinda!It's our pleasure to have you, very nice and polite guest! Safe travel and hopefully see you again soon !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Eunkyo

Liked: Property conditions & facilities, room comfort
Pretty good
We arrived here around 3 am local time and stayed 2 days. Check-in service was pretty bad because they couldn't speak English well. So we had bad communications. However, the location is perfect. There are mini markets, cafe, and landmarks, etc near accommodation.
Stayed 2 nights in Feb 2019
Response from Ritesh on 8 Mar 2019
Hi, Eunkyo! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

10/10 Excellent

Joel

Great place to stay in Hoi An
Really nice stay at Ngo Villa. Warm and welcoming staff members who were very helpful even before arrived in Hoi An with transport. Rooms are really nice with a little balcony. Breakfast was also very good and served just over the road at their home stay. Again, the staff here where great from beginning to end. I would recommend this hotel for a trip to Hoi An and would deffinetly stay again.
Stayed 2 nights in Sep 2018

10/10 Excellent

Célia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons été très bien accueillis du début à la fin de notre séjour à Ngo House Villa. Nous avons eu la chance de tester plusieurs commodités (transfert de et vers la gare, réservation d’activités, location de vélos, lavage) et nous avons été très bien servis et rapidement. De plus, la piscine a été grandement appréciée à la suite de nos marches dans la chaleur d’avril. Nous recommandons fortement cet hébergement à quiconque cherche un excellent rapport qualité-prix!
Stayed 4 nights in Apr 2023

10/10 Excellent

ANNE

Liked: Staff & service, amenities, property conditions & facilities
Ce que j'ai le plus apprécié est la gentillesse et l'accueil
Stayed 8 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stay away
The whole stay was very bad. The street is a renovation site so it's impossible to sleep after 7am (even though the hotel staff said 8am.. which wasn't true). The towels and bed sheets were stained and dirty. The room was full with little bugs that Walked inside our bad and clothes. When we asked for new bed covers the lady at the reception said that it will be changed but she we came back at 5pm we realized it wasn't. Asking why, she just replied that she forgot and said that now it's not a good time to change it.. (5pm again..). Finally the staff changed it. And the desert - I lost a sock thanks to the laundry service and the staff didn't care at all about looking for it - said there s nothing to do about it. After editing- found dirty underwear in the closet. Belongs to the last guest probably. Breakfast was good
Stayed 2 nights in Oct 2018
Response from Ngo Homestay on 9 Nov 2018
Dear customer, Thank you for taking your time write this review about our homestay. We are sorry about what happend to you. But, there are a few we need to make clear with you: - When you check-in we prepared for you a Deluxe Double room with bancony to te street. And after you complained about noise, we did change your room to King with bancony room away from street and that room have pool access. - About the stain towels and sheet, our towel and sheet is almost brad-new and haven't use much, plus they got wash carefuly everyday. So, they cann't stain and dirty like you said. - When you complain about bugs on the beg. They are ants, very, very tiny ants. After you leave for Ba Na Hill. We inspected and deal with the ants and cleaned your room include your sheet and towels. In the afternoon, we inspected the room again, ants to be found, maybe the dead ants remain after our cleaner deal with them. - About the lost sock, out staff did try their best to find it and no result, we just do laundry and return to you as it is. Out staff did sorry you sincere and we very sory about your sock. - Finaly, about the dirty underwear in closet. We aren't sure about that, beause the room got cleaned every day, even in the closet. And after you check out, we clean it usual and cleaner can't find anything. Plus, you don't mention anything to our staff about the underwear nor we can find anything. We alway try to please our customers. Withdrawing a lot of experience through your review, We promise to correct the weaknesses in order to not lose faith in customers. We again are very sorry for this inconvenience caused to you and we do hope to welcome you at our homestay next time! Good for you forget what annoyed and full health....

10/10 Excellent

UNGJAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
응오 하우스 론 매니저 감사해요
위치가 호이안 올드타운 내 야시장 인근이며 조용한 숙소환경 및 훌륭한 조식서비스와 직원의 정보제공 등 매우 훌륭한 숙박 시설 입니다
Stayed 1 night in Jul 2018