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"There was no staff at the counter for more than 30 minutes. There were 4 customers waiting in line before me and they were waiting since 15 minutes when I joined the line. I had to wait for 15-20 minutes more. There was shortage of staff as when the front desk lady came in she said she was on a break. So they didn’t have any one to replace her while she was on break. I hope they fix that in the future."

"Breakfast included was great bonus. "

"Nice location and clean rooms "

"Coffee was good! "

"It’s in a very good location. Walkable to many things including a CVS, New England aquarium, T stops and many food places. You can use your phone to watch your streaming shows on the TV. The WiFi can be spotty. The staff was extremely kind and personable and willing to help. Unfortunately the bed was very stiff and there was light through the door and top of window so it was hard to sleep for my 8 year old son, husband and I. Really needed a king sized bed but didn’t see they had any. Told the front desk we needed a room with a sofa and they suggested a roll away bed. That was better on my back. The toilet was just like a public toilet where you flush the metal bar. The shower kept going back and forth between warm and cold. Turned the water up and it went extremely hot to semi warm and back and worth every 10-20 seconds. The room is smaller but not significantly compared to other Boston hotels. I forgot my sound machine so first night was tough with the sounds of Boston but the second night I realized if I ran the fan on low it sounded like a sound machine and blocked out some noise. The elephant and castle restaurant attached to the hotel had amazing food. I would just suggest to stay away from the Big Ben brownie dessert. It is not as described (the brownie is actually thin slice of chocolate cake, ice cream tasted like ice). If none of this will bother you then I suggest this place cause of its great location and friendly staff. "

"Staff, room and amenities were great. Walls were so thin I heard the entire conversations in the room next to mine (they weren’t yelling). It was an adjoining room so request not to be in one of those and it should be fine. Otherwise hotel was great. "

"The room was clean and the bed was comfortable."

"Always"

"Good hotel! Very bad and old towels! Didn’t like the breakfast! Comfortable bed and helpful staff"