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"The hotel was really nice place to stay with many different kinds of hot springs. The dinner buffet was great as well the breakfast. The first staff who took care of our check-in (I think she was Chinese lady) spoke super-fast Japanese that I had a tough time understanding (by the way, I am Japanese). I know that check-in can be busy with people waiting for their turn but wish that she spoke a bit slower. Otherwise, it is a wonderful place to stay! "

"Great stay - buffet included - nice onsen "

"Overall the resort stay is good value for money (summer), it has everything onsite, amusement park, shopping, food etc. some downside could be: the hotel room bathroom being a little dated, they don't do cleaning daily, but they do at least change your towels for you. Being a hotel, noise from your neighbors could be a problem (talking loudly in their room or outside in the corridors, slamming the door etc esp at night or in the early morning). They also provide coffee bags and teas in room. Location wise it seems to be quite ok, as we were able to drive (south) to Lake Toya in under 30mins or so, city of Date, Muroran, Noboribetsu etc. to the north, niseko, and if you like to the East is Jozenkei, all within about an hour. Plenty of Parking and is free. You also have access as a resort guest to Westin's onsen. The monorail is cute! Just note that this is in the summer where it's not the resort ski season so everything is very chill and not too crowded, I think things might get a bit different in the winter busy season though :) "

"The amenities are really good!"

"Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm."

"Great location. Room very clean and comfortable. Amazing hot spring."

"한국인 여행자가 잘 오지 않는 온천호텔로 시설이 최고. 호텔 앞 산책로 족욕장이 뜨거워서 발을 넣기 어려운 정도라 좋았음 ^^"

"The traditional Japanese style room was great and we had a beautiful thirteenth floor view of the green lush mountains. Paddleboarding nearby was also great. Nice town and wonderful people. "

"This hotel is my new favorite hotel. It is understated yet manage to wow me in every aspect. The staff are extra nice. Omi san who practically does the front desk and interpreter went above and beyond to help. He was patient yet thorough. We will definitely return. "