10/10 超赞
Michele
与家人及幼儿出行
2026 年 3 月 2 日
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were great it was more of the side front ocean facing. It was not what I would call full ocean view. We loved it. However, at check in someone at the resort had canceled my reservation and there was a problem with the money showing refunded. I have not yet received a copy of an itemization of the cost. Not really happy about that. When I went in the lady said it was canceled I should her the booking and she said oh it is with Expedia I see the problem. Then, she said it was nothing to do with Expedia that someone there had canceled, that it showed active with Expedia. I had not ever attempted to cancel. I don't really know what that was about. I became concerned at that point. The lady was very nice at the desk and said she would take care of it. The pricing was a little different than stated on the reservation. I think perhaps it will work out the same in the end. However, I don't really know because I haven't received a copy of the bill. Would stay there again but would definitely confirm reservations with the resort before traveling.
Michele
2026 年 2 月入住 2 晚
