I was excited to stay at this hotel to explore the area and swim with my daughter, but unfortunately when we got to our room and checked the beds, it was absolutely GROSS. There were crumbs everywhere and the bed frame looked like it hadn’t been cleaned in weeks. I always check the mattress and bed when staying at a hotel, and this one was just disgusting. We immediately decided to leave.
Thankfully, Expedia was incredibly helpful and issued us a full refund without any hassle, huge thanks to them for making the process smooth during a frustrating situation.
I will say the front desk woman was very kind and understanding, and I appreciated her professionalism. But overall, I was extremely disappointed in the room cleanliness and wouldn’t stay again.