East Rochester hotels from HK$539

"Our room had no soap in the shower or for the sink. There was no ice bucket. When I called the desk, she told me she couldn’t leave the desk. I went down and she found me some soap, but no ice bucket. Finally one of the floor attendants got us one. We stayed 2 days, when we’re gone for the day and came back our room was not cleaned, no new towels. I asked about this and they said I needed to request to have the room cleaned. No one told us this at check-in. I had to ask for towels since they only gave us one bath towel to begin with. The front desk staff was very unhelpful. I would not stay there again or recommend to anyone"

"Place was clean and convenient for our needs. Good location and quiet."

"Our room was dirty. although it was made the towels and sheets had stains and smears on them. our toilet paper was on its last few sheets and just overall dirty we were nervous about even going under the sheets when we slept but for convenience the stay wasn’t terrible just not cleanly"

"If an adjacent room used their shower, the shower drain within our room would back flow. That is pretty disgusting."

"I booked my stay and when I arrived at the hotel they had no space to accommodate me,just a terrible experience after driving for 5 hours . At least they should have notified me first"

"Well it was a run of the mill best western nothing fancy nothing bad. Until the morning of checkout i didnt put a do not disturb sign up house keeping knocked and was coming in i quickly said he please don’t come in, and the person with house keeping was so friendly and kind about the whole situation that interaction is what set this best western above the rest."

"Breakfast wasn’t replenished until we alerted staff there wasn’t a person working in that area to anticipate the needs of travelers. "

"Breakfast was great and Suzie was AWESOME"

"There wasn’t any breakfast"