Eastern Tennessee Bar Hotel

"We were turned away at the door and were told they had a technical problem with checking in at the hotel so we had nowhere to stay on a Saturday night. During Spring Break! We were also told we would be receiving one free night for the inconvenience and I’ve not received a thing. Beware! "

"The ladies that checked us in went above and beyond to make us feel welcome. I wish I had gotten their names. They were working with only 1 computer which caused a small back up, but they were so friendly, the wait was no problem at all. That being said, we did go to the front desk one evening to pick up s'more sticks and a different lady was working and she was not pleasant at all and in fact was extremely rude. We did love everything else about our stay and will return in the future."

"Great value, close walking distance food and activities"

"We found the bed and pillows to be uncomfortable. The room was clean and looked as good as the pictures on the website. You are downtown so outside noise can be heard from the 6th floor. Most of the car noise ended around midnight."

"Outside needs a coat of paint but the room is clean. Beds are very uncomfortable."

"Not the best vacation! This was our second time staying here and it was not the same experience unfortunately! I called letting them know we would be there earlier than check in and the lady on the phone assured me that between 12:30-1 they flip a lot of rooms I would just have to pay a $25 early check in fee. That was not the case we sat for hours walking up numerous times asking if a room was available yet as me and my family sat in the lobby. I watched numerous people check in early as I was still told there were no rooms available. Our room was clean but had no water pressure so showering was terrible. The pool area is a free for all now that there is a bar in there! Parents are to busy drinking than watching their children. It was very busy and parents were letting their kids go down the slide 10 kids at a time. My son got kicked in the face because of this going on. I had parents move our stuff off chairs when we were in the pool one day. This trip was so bad that we left a day early and called it a loss. The check out guy was nice. Also had a terrible experience with them trying to still charge me for the 4th day of parking and the lady on phone was rude telling me it don’t show we checked out early and that she would have to make sure our room key wasn’t used in order to refund me for parking. Just all around not a good experience and this was our second time here planning to be our yearly family vacation. "

"Check in and check out was fast and easy. Room was clean. Lobbies were always clean. Waterpark and arcade was fun. Shuttles run about every 10 to 15 minutes between property "

"Clean roomThey put us pool side when I didn’t want pool side and it was very loud and hard to get to my autistic toddler asleep and for the adults to sleep too I asked for a city view room and they said they didn’t have any and couldn’t switch me if they did They had people on that side so I know it was a lie. I always stay here and was very disappointed with the front desk when I checked in "

"No free meals, everything is expensive and food isn’t even good. Stayed for 4 days, housekeeper didn’t come by ONCE. Even upon request after slipping down stairs and spraining my ankle security said they would put in a ticket for us. On the last day I couldn’t take it anymore I went and found garbage bags, a mop and broom because I had 2 kids with me and they get messy! So you’re welcome for doing your job. There was little to no ability to play outside since there were no sidewalks and no grassy areas either so we just hung out at the pool in order to have some nature time. Oddly enough, I’m glad to be back in Minnesota. That areas is too overpopulated and over polluted, too dry and not peaceful "