Kotagiri Elk Falls Hotels

"Excellent Staff !"

"Excellent location ambience and great staff"

"Property is lovely but the rooms need upgrade. Excellent food!"

"I had booked this room for my father . When they reqched the hotel, the caretaker told him that no payment or booking had been received. After my dad showed the reciept and payment, the manager turned up about half an hour later . They told my father that a room wasn't available and asked my father for a 1000 Rs deposit for another room. My dad refused to pay any further sum, and informed them that if they did not arrange another room or refund the paid amount he would apporach the police . They were then made to wait another hour before another room was arranged ,which was of poor quality. We had paid for breakfast but nothing was arranged and no courtesy call or check by the owners of Nilgiri inn was done. This is a terrible experience for my Dad who's about 76 years old having to endure this fraud and torment especially from a so called trustable website like Hotel.com and booked through the proper means from UK. They "

"Great stay"

"This hotel was very convenient as I needed to stay the night in Mettupalaiyam after arriving by the toy train that early evening. It's a walkable 5-10 minute distance from the train station, with eat-in or take-out restaurants nearby, and a supermarket across the street. I would only recommend maybe requesting for an extra blanket (which may be at a cost), or bringing your own, as they only provided two flat sheets. The AC in my room, while at lowest level, made the room too cold (if turned off, it would've left the room too humid). Overall service was professional and welcoming. The reception was helpful with booking my drop off as I needed to reach Coimbatore's train station at a certain time the next morning."

"Very enjoyable stay. Location is hard to find but the staff is fabulous and very welcoming. "

"The one that attracted me is their cleanliness and friendly staff. The customer service is excellent. The vicinity is beautiful and easily accessible from city. Must stay. Decent price. They have dine in restaurant also."

"The housekeeping, restaurant and room services are pathetic. You call them multiple times they will not pick the phone. Their food is overpriced and not upto the mark. They take a lot of time in food preparation and also their free breakfast is same everyday. They will provide very basic south indian breakfast. The area around the resort is good but the resort is overpriced and the overall services are not good."