“Not great I'm afraid. The front desk desk staff were not welcoming- the lady on late at night when we checked in was downright rude. She ignored us and then insisted I filled out details of my car even though I wasn't using the hotel car park before giving us our keys. Ok if you need somewhere for an overnight, but I won't be returning.”
“We have stayed here before and enjoyed our stay which is why we booked again this year. The breakfast is good and the communal areas including bar area and gym were excellent. However the cleaning of our room was substandard and this spoiled our stay. Unfortunately we won't stay here again.”
“Room was really clean and spacious. Child's bed was not substantial at all. Hot weather meant room was very hot as no A/C. Only 1 small fan available which wasn't effective for a large room. Staff were welcoming, friendly and helpful. Spa was small but ok. Pool unavailable due to 'high levels' on last day of 2 nights. Didn't have breakfast there but menu looked ok. We had dinner on one of the nights and staff were great. Food arrive in good time. Quality was ok.”
“Staff were lovely, location is gorgeous, rooms very outdated and in general the flow of constant tour buses full of elderly travelers made me feel like I was staying in a nursing home. Staff very rigid about breakfast timing and use of breakfast room not alllowed after 10:00am so if you are not an early riser, take note. Lift was also broken for full 4 nights of our stay and we were on the 3rd floor.”
“The hotel’s setting is unique being on an island and arriving on the sea tractor is an experience. Whether it is really worth the expense is debatable but it certainly is very enjoyable.”
“Booked a valley castle room w king bed for one night in late Sep. Room was very clean with comfy n up to date decor. Room was big enough and soundproof quality was good. Big garden surrounded hotel n we took a pleasant walk the next day. Should have stayed for one or two nights so as to enjoy swimming pool and other facilities. The historical building was well maintained. Very pleasant stay ”
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