「- poor house keeping services
- always forgot replace clean towers, refill tissue and forgot dispose toilet rubbish and I clean it myself.
- no hand wash gel as no stock
- ask for replace bed sheet and vacuum carpet by tenant every time
- want to raise up staff - Ms Jane (old lady at reception), as one time house keeping forgot to clean my room and she clean up my room, replace towers, dispose rubbish and vacuum carpet by herself, but she was just receptionist!」
「The experience at Ribby Hall Spa Hotel is incredible. It did let us with a few things which I think are fixable and I hope this feedback can help improve the service.
First of all, the indoor and outdoor spa is amazing, well paced and never feels too busy, however I will say the amount of wasps in the outdoor area, including flying around in the bar and quite literally hovering and crawling around the hot tubs is a concern and was a big let down for such an amazing venue.
A member of staff...
「Several visits now. Staff and Food always excellent.
The Steam Room in the Spa was Out of Order, which was a shame.
I now mention it every time about the front door, it is so heavy and difficult to open. A motorised power door should be installed.
Also, the state of the car park is atrocious. I don't care that it is a 3rd Party, It is bringing the hotel down.」
「Very clean and in great location. Sue is a very professional and friendly host. If we are in the area again would definitely stay here again. Oh, great coffee at breakfast」