深谷溫泉日式旅館

"距離近江町市場十分近，早上去完再退房亦有足夠時間。步行去金澤車站十五分鐘左右，酒店附近沒有便利店，要前往到近江町附近。附近亦有多個停車場，價錢亦相宜。"

"溫泉、免費冰棒咖啡、免費宵夜服務真的是非常好，就是客人多了點，哈哈"

"客房整潔舒適，步行幾分鐘就到近江町市場，交通方便"

"Good location, easily accessible to market and JR station as well as tea market street"

"服務親切且回覆快速，住宿包含了和服體驗很好玩，整體感覺很好"

"整體一流，可是職員不夠親切"

"洗衣機壞了一台"

"不錯"

"I usually stay at MINN, this is my first time to stay at TOKYU STAY cause they also equipped in-room laundry machine. This is also my first time to give out a hotel rating so low. Honestly, everything is good except for one thing. The young guy in front desk attempted to downgrade my room type from Residential Double (RD) to Moderate Double (MD). I booked it via Expedia four months earlier. Unlike Agoda, Expedia always list room types clearly with corresponding photos. There’s no room for staff to manipulate or randomly assign. I like certainty, no ambiguity even though booking via Expedia often costs more. First, he confirmed my RD reservation, but gave me MD room (907). When I dragged my luggage downstairs, I thought it’s just a mistake, and waited for change with no anger. Then he insisted that room 907 is RD. I thought he might be new, not so familiar with the room type, so I showed him pictures, telling him these two types are totally different. Then he spoke in Japanese to tablet, translating into English to me. He wanted me to understand that sometimes layout for each room is different. Nonsense! It’s nothing to do with layout. Layout always goes with room type. At the moment, I realized his real intention. What he didn’t know is that I actually went to their official website for double check before booking. Their website lists each room type with photos, exactly same as Expedia. Even though I’m so cautious, things still went wrong. "