Spa

Reviews of Candeo Hotels Fukuoka Tenjin

3.5 out of 5
Candeo Hotels Fukuoka Tenjin
5-14-5 Watanabedo-ri Chuo, Fukuoka, Fukuoka-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 455 out of 1000 reviews" "
Rating 8 - Good. 404 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

FEIYANG

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Candeo Hotels Fukuoka Tenjin Front on 22 Jan 2024
Thank you for choosing Candeo Hotels Fukuoka Tenjin from among the many hotels available. Also, thank you for taking the time out of your busy schedule to post a review. Thank you again.We apologize for not being able to satisfy our customers.Our entire staff will do their best to ensure that you are even more satisfied next time.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and great sky spa.
One of my favorite hotels in Fukuoka, with a great hot spring bath and Sauna on the roof. Will stay again! In the exciting Tenjin neighborhood with so many great restaurants, bars and cafes.
Stayed 2 nights in Oct 2023
Response from Candeo Hotels Fukuoka Tenjin Front on 22 Oct 2023
Thank you very much for using Candeo Hotels Fukuoka Tenjin. Thank you again for taking the time out of your busy schedule to post a review.We are very honored that you gave us a perfect rating. We are glad that you were satisfied with our hotel's large public bath and sauna.There are many sightseeing spots and restaurants in Tenjin, so we would be happy if you could visit us again.We look forward to seeing you again.

2/10 Terrible

Wing Chu

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Candeo Hotel Tenjin Front on 21 Aug 2023
Thank you very much for visiting Candeo Hotels Fukuoka Tenjin. Thank you again for sharing your thoughts on staying at our hotel. I'm sorry to have troubled you with the view from the window. I am very happy that you enjoyed the Sky Spa. All the staff will do their best to make you happy even more in the future. We look forward to your next visit. Candeo Hotels Fukuoka Tenjin

8/10 Good

Christine, Washington

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from カンデオホテルズ福岡天神 フロント on 1 Jul 2023
この度はカンデオホテルズ福岡天神をご利用頂き誠にありがとうございました。またお忙しい中クチコミをご投稿頂きました事重ねてお礼申し上げます。 ご滞在中はご満足頂いたご様子で嬉しく思います。これからもお客様からご満足頂ける様スタッフ一同精進して参ります。 またのご来館心よりお待ちしております。

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel feels modern, clean, and comfortable. The rooftop onsen is nice. The soap is nice too. The breakfast buffet is excellent. The only negative point is that the slippers were too small for me.
Stayed 3 nights in Nov 2022
Response from カンデオホテルズ福岡天神 フロント on 15 Nov 2022
Thank you for staying our hotel and sending message.We are so happy to have your satisfaction. We are going to make our guest glad to stay.We are looking forward to see you again.

10/10 Excellent

leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property to experience while in Fukuoka!
We love Candeo properties in Japan! This property is located within walking distance to many places to eat and see. This property is a little older than the other properties we have visited. We had the best customer service from Kohei W. upon our check-in. He went out of his way to make sure we were happy with our room, provided extra towels and pillows for our family and overall was incredibly service oriented. He helped us anytime we needed assistance. He is a great asset to Candeo Fukuoka. We will be back because of the exceptional service we received from him. The only suggestions I would give is that you provide water to drink in the womans onsen as the other properties do. I would also add that you may want to consider adding the cold-water plunge in the womans onsen like the men have on their side.
Stayed 4 nights in May 2022
Response from カンデオホテルズ福岡天神 フロント on 13 Jun 2022
Thank you for staying our hotel and giving message. We are very happy because we could get satisfaction from you. We are going to keep improving to get satisfaction from every guests. We are looking forward to see you again. Best regard Candeo hotels Fukuoka Tenjin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from カンデオホテルズ福岡天神 フロント on 3 May 2022
カンデオホテルズ福岡天神にご来館いただきまして誠にありがとうございます。 高評価頂きましてありがとうございました。 またのご来館を心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from カンデオホテルズ福岡天神 on 31 Mar 2022
この度はカンデオホテルズ福岡天神をご利用頂きまして誠にありがとうございます。 また、お忙しい中貴重なクチコミ重ねて御礼申し上げます。 次回のご利用も心よりお待ちしております。

10/10 Excellent

Lorena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel chain!
Love the Candeo hotels this is our second one and highly recommend them. Clean, modern, new, high quality bedding and amazing roof top outdoor baths! Breakfast is good, enough variety to find something to get your day started!
Stayed 1 night in Mar 2021
Response from カンデオホテルズ福岡天神 フロント on 4 Apr 2021
Thank you for staying our hotel. I'm glad you like it. We're looking forward to seeing you again!

8/10 Good

WendyT, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, abt 3 mins to the subway station. Another 2-3 mins to reach Tenjin area (plenty of shops & restaurant). Small onsen bath in the hotel - which was great after a long day of walking around. Rooms are quite spacious and clean. Would stay here again.
Stayed 3 nights in Dec 2019
Response from Candeo Hotels Fukuoka Tenjin Front on 13 Mar 2020
Thank you for staying our hotel. We are glad to hear it. We look forward to seeing you again! Thank you so much!

10/10 Excellent

steve d d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and staff
Nice staff! Safekeep my delivery before I checkin. stayed here 5 times already
Stayed 3 nights in Jan 2020
Response from Candeo Hotels Fukuoka Tenjin front Park on 13 Feb 2020
Thank you for staying our hotel. I'm glad that you satisfied with hotel. We are looking forward to seeing you again. Thank you for your review while you are busy.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with nice spa and healthy breakfast. Limited car park need advance booking.
Stayed 1 night in Jan 2020
Response from Candeo Hotels Fukuoka Tenjin,Tanaka on 14 Jan 2020
Thank you for staying at our hotel. We are honored to receive your compliments and are very glad that you have enjoyed our hotel's breakfast. We are looking forward to seeing you again! Thank you!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It is way too much over priced. The room is small.
Stayed 1 night in Dec 2019
Response from Candeo Hotels Fukuoka Tenjin on 30 Dec 2019
Thank you for staying our hotel. We are looking forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location; friendly staff; comfortable and clean
Stayed 2 nights in Dec 2019
Response from Candeo Hotels Fukuoka Tenjin,Front Tanaka on 21 Dec 2019
Thank you for staying at our hotel. We are honored to receive your compliments and are relieved that you have enjoyed your stay. If you will plan to come to Fukuoka next time,we are looking forward to seeing you again! Thank you.

6/10 Okay

Tsui PENG violet

Liked: Cleanliness, property conditions & facilities
Too by the book like most Japanese hotels. Expect u to pay extra if u check in at 2 pm.
Stayed 2 nights in Dec 2019
Response from Candeo Hotels Fukuoka Tenjin,Tanaka on 21 Dec 2019
Thank you for staying at our hotel. We hope you spent great days during visit to Fukuoka. If you come to next time, we are looking forward to seeing you again! Thank you.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicinity is walkable. There is a hotspring located in the hotel which was nice.
Stayed 4 nights in Nov 2019
Response from Candeohotels FukuokaTenjin front Tanaka on 17 Dec 2019
Thank you for staying at our hotel. We are very glad to know that you have enjoyed your visiting here. If you will come to Fukuoka next time, we look forward to seeing you again. Thank you.

10/10 Excellent

Riley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing hotel awkward encounter with staff
It was my second time staying at this hotel and I Had an amazing time in Fukuoka. My only complaint is my boyfriend and I recurved dirty looks from one of the women who was working in the Onsen. We saw a room that said “private” and thought it was a private Onsen. The woman that worked there saw us trying to open the door and grabbed my boyfriends arm gave him a stern look and said “no” she then asked us to leave which I was so confused about. I now know that the “private” room was probably just a storage room but she could’ve redirected us to the actual Onsen.
Stayed 1 night in Oct 2019
Response from Candeo Hotels Fukuoka Tenjin, Tanaka on 16 Dec 2019
Thank you for staying at our hotel. We apologize for the inconvenience at Sky spa. We willl confirm the facts immediately and strive to improve about it. Thank you for your review and we hope you have spent a great time in Fukuoka.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Front on 29 Dec 2019
この度はカンデオホテルズ福岡天神にご宿泊いただき誠にありがとうございます。 また、お忙しい中口コミにご投稿いただき重ねてお礼申し上げます。 またのご宿泊をスタッフ一同心よりお待ちしております。 Thank you for staying at Candeo Hotels Fukuoka Tenjin. In addition, thank you for submitting to word of mouth while you are busy. We look forward to your stay again.

10/10 Excellent

Leung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and helpful. Convenient location, 10 mins walking distance to shopping mall.
Stayed 3 nights in Nov 2019
Response from Candeohotels FukuokaTenjin Front Tanaka on 5 Dec 2019
Thank you for staying at our hotel. We are very glad to hear your comment. If you will come to Fukuoka next time, we are looking forward to seeing you again! Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front on 29 Dec 2019
この度はカンデオホテルズ福岡天神にご宿泊いただき誠にありがとうございます。 また、お忙しい中口コミにご投稿いただき重ねてお礼申し上げます。 またのご宿泊をスタッフ一同心よりお待ちしております。 Thank you for staying at Candeo Hotels Fukuoka Tenjin. In addition, thank you for submitting to word of mouth while you are busy. We look forward to your stay again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ood Fukuoka Hotel
Overall the hotel is nice. Staff were polite and helpful Breakfast was just ok. They had a very simple spread. The Onsen was great! The worst part was the 1000 yen charge for checking out 36 min past 11 am Considering the hotel was not busy
Stayed 2 nights in Nov 2019
Response from candeo hotels fukuoka tenjin on 25 Nov 2019
Thank you for using our hotel. We hope you are satisfied with the use of the hotel. Also, I will remember your review and try to improve the deficiencies. We hope you had a pleasant trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Front on 29 Dec 2019
この度はカンデオホテルズ福岡天神にご宿泊いただき誠にありがとうございます。 また、お忙しい中口コミにご投稿いただき重ねてお礼申し上げます。 またのご宿泊をスタッフ一同心よりお待ちしております。 Thank you for staying at Candeo Hotels Fukuoka Tenjin. In addition, thank you for submitting to word of mouth while you are busy. We look forward to your stay again.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, amenities, room size. Was only the touch of mould in the corner of the joining wall to the bathroom that prevented me giving 5/5 for the money
Stayed 1 night in Nov 2019
Response from CANDEOHOTELS FukuokaTenjin front Kanba on 18 Nov 2019
Thank you for staying at our hotel. But we apologize for the inconvenience caused by our mistake. We will make further efforts in providing better service. If there is another chance, we are looking forward to seeing you. Thank you for taking the time to leave a review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was in a good location near Tenjin station and good service small hotel with onsen!
Stayed 2 nights in Nov 2019
Response from CANDEOHOTELS FukuokaTenjin front Kanba on 18 Nov 2019
Thank you very much for the review. We are really glad that you liked our hotel. We are looking forward to seeing you again. Thank you!

10/10 Excellent

Wojtek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Decent hotel. Rooms are not large but nicely appointed and clean. I was expecting the staff to speak a it more English, but we understood each other well enough. They boast about their rooftop spa (public baths). These are an indoor And outdoor heated bath, and washing stalls (onsen style). The issue is you're supposed to have a view of the skyline, but they've blocked the view by putting a white film on the windows. I suppose it was over a concern of people looking in, but I think it was a shame, and really made the outdoor spa a lot less exciting.
Stayed 1 night in Oct 2019
Response from candeo hotels fukuoka tenjin on 27 Oct 2019
Thank you for using our hotel. We thank you for your detailed review and thank you for your satisfaction with the overall use. However, we feel sorry for what you were sorry for. I'll go over it, but there's a little bit of a challenge. I ask for your generous understanding. We will make sure that when you visit us again, we will repay you with better service. Thank you.

10/10 Excellent

Kim, KL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient and nearby to food and shopping area
Stayed 5 nights in Oct 2019
Response from Candeo hotels fukuoka tenjin on 24 Oct 2019
Thank you for staying at Candeo Hotels Fukuoka Tenjin. And thank you for posting a review. We are glad you like the our hotel. We look forward to seeing you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Clint, Saskatoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was quite good, but lobby on 9th floor and door meant it didn't look like a hotel when we first got there. Staff were great (our first hotel in Japan so our first experience with differences from Canada), onsen was nice (if a little smaller than some hotels later) and breakfast buffet was well worth it. Overall very good value.
Stayed 3 nights in Sep 2019
Response from Front on 13 Oct 2019
Thank you for staying with Candeo Hotels Fukuoka Tenin! We appreciate your comment. Please visit us again!

8/10 Good

John, Uk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly clean modern efficient , no bar but close to very good restaurants
Stayed 8 nights in Oct 2019
Response from Candeo hotels Fukuoka tenjin on 11 Oct 2019
Thank you for using our hotel. We hope you will visit us again next time. I hope you enjoyed your trip to Fukuoka. Thank you.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Well placed hotel and lovely reception. Rooms typically small but very basic eg no wardrobe space and once we had 2 cases on the floor , it was difficult to move in the room. The marketing g picture made me think there was an open air pool but it was a small Onsen bath. Maybe my fault for misinterpreting but disappointing all the same. Dining room was very basis, like a school refectory.
Stayed 2 nights in Sep 2019
Response from front desk on 4 Oct 2019
Thank you very much for choosing CANDEO HOTELS Fukuoka Tenjin. We also appreciate your comment. We feel so sorry that we could not live up to your expectations for some aspects. Please visit Fukuoka again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

INJEONG

Liked: Cleanliness
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room is smelly and dirty. There are lots of insects on table, bed and sofa. The mattress and towels have bad smell too.
Stayed 4 nights in Aug 2019
Response from CANDEOHOTELS fukuokatennjin front Yuri Mizuki on 4 Sept 2019
Thank you for staying our hotel. We are apologize for any inconvenience. We will told it to the person in charge of cleaning and work on future improvements. Thank you for writing a review.

10/10 Excellent

Chrissy, Montreal

Liked: Staff & service, amenities, property conditions & facilities
Beautiful spa, quiet, clean room, good view for the deluxe room
Stayed 1 night in Sep 2019
Response from CANDEOHOTELS FukuokaTenjin front,Tanaka on 4 Sept 2019
Thank you for staying our hotel. We are glad to hear your impression. If you will come to Fukuoka next time,we would be grateful if you could visit our hotel at that time. We are looking forward to seeing you again. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sky spa was great
Stayed 2 nights in Aug 2019
Response from Candeo Hotels Fukuoka Tenjin Front on 31 Aug 2019
Thank you for staying oour hotel. We are looking forward to seeing you again. Thank you so much!

4/10 Poor

Not Provided

Disliked: Room comfort
性價比低,價錢貴,位置房間一般,下次一定不會再住。
Stayed 2 nights in Aug 2019

8/10 Good

bizsam

Travelled with family
Liked: Cleanliness, staff & service
Stayed here for a few times, the facilities are a bit dated now. Love the sky pool but during my stay it was very very packed with kids and people, difficult to find a quiet moment. Location is good, a few minutes to the train station.
Stayed 1 night in Aug 2019
Response from Candeo Hotels Fukuoka Tenjin on 11 Aug 2019
Thank you for using our hotel. We hope you enjoyed your stay at our hotel. We will also be waiting for you to visit our hotel again. We hope you had a pleasant trip. Thank you.

10/10 Excellent

Yuk hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family
Stayed 2 nights in Jul 2019
Response from Candeo Hotels Fukuoka Tenjin on 9 Aug 2019
Thank you for staying our hotel !

10/10 Excellent

Yuk hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Jul 2019
Response from Candeo Hotels Fukuoka Tenjin on 9 Aug 2019
Thank you for staying our hotel!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The air-con is directly facing the bed and dusty everywhere
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Excellent staff services. when I booked the room, it described including breakfast. but when I checked in, the hotel staff told me it was not included based on the order from Expedia. I showed her the description of the room I booked under the Expedia website. She immediately agreed to provide free breakfast to my family.
Stayed 4 nights in Jul 2019
Response from The front desk on 12 Jul 2019
Thank you very much for staying our hotel. We are sorry to make you confused when you check-in. We look forward to your next visit! Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Yuen Mei Juliana

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Yani, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The female spa on the roof is a bit too small that can only accommodate a few guests. And we have to queue for taking shower before spa as limited spaces. Avoid going to the spa area at peak hours (from 10pm-12am) is recommended. The water temperature of the spa is quite comfortable that could help releasing stress and tiredness after whole day shopping! :P Room is a bit small as expected but equipped with basic facilities. The beds are quite comfortable. Overall, the room and the toilet are clean, just the carpet looks a bit dusty. The location of the hotel is quite convenient that is around 5 -10 mins walk to the JR and bus station and shopping areas.
Stayed 3 nights in Jun 2019
Response from CANDEOHOTELS fukuokatenjin front Yuri Mizuki on 20 Jun 2019
Thank you for staying our hotel. The spa was crowded and we apologize for the inconvenience.However, I felt relieved to you have enjoyed it. We are ooking forward to see you again! Thank you for writing a review.

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
This is the second time I've used it. I'm satisfied with the location and facilities. Especially, sauna is the best. But the room air conditioner and the ventilator were dirty. This needs to be improved. We're going to go again. ^^
Stayed 1 night in May 2019
Response from Candeo Hotel Fukuoka Tenjin on 21 May 2019
Thank you for using our hotel. I'm also happy to receive your review. We are satisfied if we have helped you on your trip. We'll wait for you to visit again. We hope you had a pleasant trip. Thank you.