City view from property

Reviews of Hotel JAL City Fukuoka Tenjin

4 out of 5
Hotel JAL City Fukuoka Tenjin
2-12-5 Daimyo, Chuo-ku, Fukuoka, Fukuoka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 516 out of 768 reviews" "
Rating 8 - Good. 193 out of 768 reviews" "
Rating 6 - Okay. 32 out of 768 reviews" "
Rating 4 - Poor. 13 out of 768 reviews" "
Rating 2 - Terrible. 14 out of 768 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keisuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Roberto, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Kristl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for a 7 night workcation. We worked for several hours and then explored Fukuoka the rest of the day. The hotel was able to accommodate our request for the longer desk with 2 chairs by the window. Desk was not super spacious, but roomy enough for 2 laptops and 2 portable monitors, plus note pads and phones. Wifi was good. Hotel few steps away from Akasaka train station and near many delicious dining options. Tenjin train station and Donki also easy to walk to in 10-15 minutes. So much shopping close by. Staff very helpful and kind even though I bothered them with questions just about every day. Would stay here again.
Stayed 7 nights in Apr 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's around 10min walk to the major shopping area in Tenjin. Quiet and safe area just what we are looking for.
Stayed 2 nights in Apr 2024
Response from Manager on 21 Apr 2024
Thank you for staying at Hotel JAL City Fukuoka Tenjin. We are very honored to hear that you liked the location of our hotel. We are relieved to hear that you enjoyed your trip very much.We hope you will visit us again in the future, and we will do our best to make your stay as comfortable as possible, whether for work, refreshment, or any other purpose.We look forward to welcoming you again.

8/10 Good

CHU LEUNG

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Manager on 21 Apr 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin from among many hotels.We will continue to make further efforts to provide you with a truly relaxing stay, and we look forward to seeing you again.

10/10 Excellent

Munkhbayar, Bothell

Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin.We would like to thank you again for your high evaluation of your stay.We will continue to improve and enhance our services, and we look forward to welcoming you again.We sincerely look forward to your next visit.

10/10 Excellent

Ajinkya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient!
Stayed 2 nights in Mar 2024
Response from Manager on 21 Apr 2024
Thank you very much for staying at Hotel JAL City Fukuoka Tenjin. We are very honored to hear that your stay at our hotel was highly appreciated.We will continue to improve our services based on your feedback, and we look forward to serving you again in the future.

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 21 Apr 2024
Thank you very much for staying at Hotel JAL City Fukuoka Tenjin. We are very honored to hear that your stay at our hotel was highly appreciated.We will continue to improve our services based on your feedback, and we look forward to serving you again in the future.

10/10 Excellent

Annie

Stayed 13 nights in Mar 2024
Response from Manager on 21 Apr 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin.We would like to thank you again for your high evaluation of your stay.We will continue to make every effort to provide you with a pleasant hotel stay for various purposes such as work and refreshment.We look forward to welcoming you again.

10/10 Excellent

Gilbert Cheun Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very convenient hotel to stay for travelling, especially with a Baby! The hotel provides baby cot, baby bath seat and a pack of child amenity on request (requires prior arrangement after booking). However we were a bit disappointed after we found out the cleaning staff didn’t vacuum clean our room when they make up the room on second day.
Stayed 2 nights in Mar 2024
Response from Manager on 21 Apr 2024
Thank you very much for choosing to stay at Hotel JAL City Fukuoka Tenjin from among the many hotels available. Thank you again for taking the time to share your impressions of your stay with us.We are pleased to hear that you and your children had a memorable trip with us. However, we apologize from the bottom of our hearts for the lack of cleanliness in your room, which may have caused you some discomfort.We will share your comments with our staff and make further efforts to create a comfortable space and improve our services.We all look forward to welcoming you again.

8/10 Good

Glenn, honolulu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a second time in 2 months. A total of 14 days. Enjoy the breakfast served in the mornings. The friendly housekeeping staff and front desk! Domo Domo Domo arigato! A very convenient area for shopping the subway and eating. Will be back and will always stay here.
Stayed 7 nights in Mar 2024
Response from Manager on 21 Apr 2024
Thank you very much for your patronage of Hotel JAL City Fukuoka Tenjin.We are very happy to read that you enjoyed your 14-day trip, sightseeing and dining. It is a great honor for us to receive your warm words about our staff.We will continue to make efforts to maintain and improve our facilities and services so that you can enjoy a comfortable stay at our hotel, and we look forward to welcoming you again.We look forward to welcoming you again.Thank you very much for taking the time to write us.

10/10 Excellent

Ganji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from Manager on 21 Apr 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin from among many hotels.We are most pleased to hear that you were able to spend your stay in our hotel with peace of mind.The entire staff will continue to make every effort to provide you with a pleasant hotel stay at any time.We look forward to welcoming you again.

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was great and friendly. The location is convenient and easy to be found, which is just next to a metro exit. The location is at asakasa which next to daimyon, a youthful and entertaining district. Tenjin, the center, is in between walkable distance.
Stayed 3 nights in Mar 2024
Response from Manager on 21 Apr 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin.We would like to thank you again for your high evaluation of your stay.We will continue to improve and enhance our services, and we look forward to welcoming you again.We sincerely look forward to your next visit.

10/10 Excellent

Chiu Yee Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 8 nights in Feb 2024
Response from Maneger on 21 Apr 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin.We would like to thank you again for your high evaluation of your stay.We will continue to improve and enhance our services, and we look forward to welcoming you again.We sincerely look forward to your next visit.

10/10 Excellent

CHIEH MING

Stayed 2 nights in Feb 2024
Response from Manager on 21 Apr 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin.We would like to thank you again for your high evaluation of your stay.We will continue to improve and enhance our services, and we look forward to welcoming you again.We sincerely look forward to your next visit.

8/10 Good

Tienhui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cecily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2024

10/10 Excellent

Ka Lai Kay

Stayed 5 nights in Feb 2024

8/10 Good

Peggy

Stayed 3 nights in Feb 2024

10/10 Excellent

Kee Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice and convenient property
Stayed 2 nights in Feb 2024

2/10 Terrible

Mark

Stayed 1 night in Feb 2024
Response from Manager on 21 Apr 2024
Thank you very much for staying at Hotel JAL City Fukuoka Tenjin. We sincerely apologize for any discomfort you may have experienced during your stay in terms of our facilities and services. We will make further efforts to ensure that all of our guests have a safe and comfortable hotel stay, and we hope you will visit us again.Thank you for taking the time to provide us with your feedback.

10/10 Excellent

kent

Liked: Cleanliness, staff & service, property conditions & facilities
Near by shoppings and transportation.
Stayed 4 nights in Feb 2024

10/10 Excellent

jaewon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

CHAI HIM

Stayed 3 nights in Jan 2024

10/10 Excellent

Ivy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the new clean separate shower and tub bathroom. Wonderful!!!
Stayed 7 nights in Jan 2024

10/10 Excellent

Christina bik yan

Stayed 4 nights in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 5 Feb 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

kai chung stenley

Stayed 2 nights in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 5 Feb 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Glenn, honolulu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and close to everything even the subway it just outside

10/10 Excellent

JuHYUN

Stayed 3 nights in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 5 Feb 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

hoi ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful Very convenient
Stayed 3 nights in Jan 2024

8/10 Good

Jovanni

Stayed 1 night in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 5 Feb 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

TING-HSIANG

Stayed 1 night in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 5 Feb 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Gail

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 5 Feb 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

kam kuen bell

Stayed 2 nights in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 5 Feb 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Chien-Ju

Stayed 1 night in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 5 Feb 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

YIHSUAN

Stayed 4 nights in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 15 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

8/10 Good

Shuk Kwan

Stayed 1 night in Jan 2024
Response from Hotel JAL City Fukuoka Tenjin on 10 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

8/10 Good

Shuk Kwan

Stayed 4 nights in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 10 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

8/10 Good

Kac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at Akasaka which only takes a 10-min walk or a one-station subway ride to the Tenjin shopping district. The location is very convenient with lots of dining options around. The hotel is newly renovated. Both the public and in-room facilities are very neat, clean and new. Typical japanese biz hotel room size - not spacious but more than enough for packing.
Response from Manager on 17 Jan 2024
Thank you very much for staying at Hotel JAL City Fukuoka Tenjin. We hope you will use our hotel, which is only one subway stop away from Tenjin and also within walking distance, as a base for various purposes such as business and sightseeing.Our staff will continue to make every effort to ensure that you have a pleasant stay with us, and we look forward to your return.

8/10 Good

Eliot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location. Steps from the subway meant that there was no problem. With getting around. Buffet breakfast very much catering for Japanese tastes and less so for Western ones.
Stayed 1 night in Dec 2023
Response from Manager on 17 Jan 2024
Thank you very much for staying at Hotel JAL City Fukuoka Tenjin. We hope that you will use our hotel as a base for various purposes such as business or sightseeing, as it is only a minute walk from Akasaka Subway Station.Thank you for your valuable feedback regarding the breakfast menu. We will take it into consideration.Our staff will continue to make every effort to ensure that you have a pleasant stay with us, and we look forward to your return.

10/10 Excellent

WING SUM

Stayed 5 nights in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 10 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

8/10 Good

Liu Pik Wai

Stayed 2 nights in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 10 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Fung Sai

Stayed 3 nights in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 10 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Elaine

Stayed 4 nights in Dec 2023
Response from Manager on 8 Jan 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin.We would like to thank you again for your high evaluation of your stay with us.We will continue to improve and enhance our services, and we look forward to welcoming you again.We sincerely look forward to your next visit.

10/10 Excellent

Kouji

Stayed 1 night in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 8 Jan 2024
この度はホテルJALシティ福岡 天神にご宿泊いただきまして、誠にありがとうございます。また、ご投稿いただき、ありがとうございます。ホテルステイをお楽しみいただけたようで、何よりでございます。またのお越しを心よりお待ち申し上げております。

10/10 Excellent

Hye Jeong

Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Thank you very much for choosing Hotel JAL City Fukuoka Tenjin.We are honored to have received such a high evaluation of your stay with us.We will continue to make every effort to provide you with a pleasant hotel stay for various purposes such as work and refreshment.We look forward to welcoming you again.

8/10 Good

jang

Stayed 2 nights in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 8 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Suin

Stayed 1 night in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 8 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Sheau-Pey

Stayed 4 nights in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 8 Jan 2024
Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Kenta

Stayed 1 night in Dec 2023
Response from Hotel JAL City Fukuoka Tenjin on 10 Jan 2024
この度はホテルJALシティ福岡 天神にご宿泊いただき、誠にありがとうございます。また、ご投稿いただき、ありがとうございます。ホテルステイをお楽しみいただけたようで、何よりでございます。またのお越しを心よりお待ち申し上げております。