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Reviews of Smart Hotel Hakata 2

3 out of 5
Smart Hotel Hakata 2
2-17-24 Yoshizuka, Hakata-ku, Fukuoka, Fukuoka

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Damon

Liked: Property conditions & facilities, room comfort
Booking Lacks details
The only complaint I have is that it doesn’t specify that the check-in location is separate from the actual room location. The booking information states the actual room location. I didn’t realize this until I arrived at the location given. Had to pay for a cab three times.
Stayed 1 night in Nov 2018
Response from SHI Takase on 21 Dec 2018
Thank you for staying at Smart Hotel Hakata 2. We are sorry to make you confused about our reception desk's location. Actually, for further information about it, it is shown in the instruction of "Check-in" on "Hotel Policies". Following your valuable comment, we will improve our service so that all of our customers will be satisfied with it.

6/10 Okay

Verified traveller

Fairly basic place to spend the night. Since there is no reception at the location of the room, keys has to be picked up at alternative location. Not optimal, but acceptable as long as you know it in advance.
Stayed 1 night in Oct 2018
Response from SHI Takase on 21 Dec 2018
Thank you for staying at Smart Hotel Hakata 2. We feel sorry for the inconvenience caused by our reception. Our hotel is rental-apartment style and other residents live in it. Therefore, we can not set our reception in the hotel itself. Following your valuable comment, we will improve our service so that all of our customers will be satisfied with it.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020

8/10 Good

TAKAYUKI

Travelled with family
Liked: Cleanliness, room comfort
総合的にはまずまず快適な滞在でした
【良い点】お部屋は新しく清潔な感じで、wifi、エアコン、洗濯機や電子レンジなど、設備は申し分なかったです。宿泊料も十分リーズナブルで、近くに安い駐車場があるのも便利です。 【気になった点】大人３人でしたが、ダブルベッド１台とダブルの布団一式ではキツかったです。また部屋に鏡が欲しいのと、ガスレンジがあるなら鍋も１つくらい置いておいてほしいなと思いました（食器があるのは良かった）。あとは、建物がアパートの造りなので、別の宿泊者が騒いだりしたら音が相当響きそうです（運よく私たちの滞在時は迷惑な宿泊者はいませんでした）。
Stayed 1 night in Jan 2020

6/10 Okay

RI

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
スリッパと寝巻きがあると最高だったな〜と思いました。しかし設備に不備はなかったしWi-Fiも快適に使えたので値段のことを考えるとかなり良かったと思います。
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Cold and very dry in winter.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
아무래도 숙박장소와 체크인장소가 달라서 많이 불편했습니다.... 두 장소간 무료셔틀이 있는거 같긴한데.. 그것도 그 주변까지만 데려다주는거 같아서...아쉽습니다.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

nagur

Disliked: Cleanliness, property conditions & facilities
ロフトが暑過ぎて、寝れなかった。 部屋の掃除をもう少しして欲しい。 窓の桟とカーテンの、ホコリが凄い。
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
하카타역이랑 도보로 15분거리인거는 흠이지만 1분거리에 편의점도 있으며 시설도 깨끗하고 좋았다!
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
하카타 역에서 3정거장 거리에 있어서 그리 불편하지는 않았지만 숙소에서 버스 정류장까지 5분이상 걸어가야 한다는 것이 약간 불편했습니다.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

ひろブー, 大分県

鏡が少なすぎる･･･全身うつる鏡が欲しいです。 ドライヤーを使うのに鏡もないし･･･洗面所にコンセントもないし･･･鏡がないままブローしなければならないのが不便だと思いました･･･。 鏡を増やしてください。 各部屋にゴミ箱も置いて欲しいです。 ロフトの上にもゴミ箱はあった方が良いと思います。
Stayed 1 night in Jan 2019
Response from SHI Takase on 26 Jan 2019
この度はスマートホテル博多2にご宿泊いただき誠にありがとうございました。鏡の件につきまして、お客様にご不便な思いをさせてしまい申し訳ございませんでした。 お客様のご意見を参考にし、今後ともより良いサービスの為にスタッフ一同改善に努めさせていた抱きます。

8/10 Good

XINHE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

HAYATO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
복층 룸이었는데 복층에 있는 매트릭스에 피가 묻어 있는 거 외에는 깨끗했고 좋았음
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2018
Response from SHI Takase on 17 Oct 2018
Thank you for your valuable review. We will improve our service in order for our customers to be satisfied with our hotel. We hope you will stay at our hotel again.

8/10 Good

koji, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かで過ごしやすかった。 蚊取り線香欲しい Wifi ありましたか？ 清潔でよかった。 電源が少ない 電源タップ欲しい
Stayed 1 night in Oct 2018
Response from SHI Takase on 25 Oct 2018
この度はSmart Hotel Hakata2 にご宿泊いただき、 誠にありがとうございました。 電源とワイファイの件に関しまして、ご迷惑をおかけしてしまい、申し訳ございません。 ワイファイはございますが、お部屋によっては接続が弱い場所もあるようです。 お客様のご意見を踏まえ、より良いサービスの向上に努めてまいります。 またのご利用を心からお待ちしております。

8/10 Good

Seungkyu

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from SHI Takase on 17 Oct 2018
Thank you for your valuable review. We hope you will enjoy your stay at our hotel again.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
하카타1과 2가 따로 있습니다
스마트 호텔 하카타 1,2가 따로 있으니 이 점 유의 하셔서 선택하셔야 합니다. 제가 머물렀던 2는 1층에 위치한 자그마한 숙소로 옆 집에 현지인이 거주하고 있습니다. 안락함이 상당합니다. 그래서 4일동안 머물렀던 저는 정말 그 곳에서 사는듯한 느낌을 받으며 여행했습니다.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
良かった❗
洗濯機が有り暑い夏着替えを洗えて助かりました。
Stayed 1 night in Aug 2018
Response from SHI Takase on 6 Oct 2018
この度はスマートホテル博多2にご宿泊いただき、ありがとうございました。 また、お褒めのコメントも頂きありがとうございます。 より良いサービスを提供できるよう、スタッフ一同努めてまいります。またのご利用を心からお待ちしております。

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2층으로 되어 있는 집이었는데 2층은 에어컨이 하나도 안와서 답답하고 더웠음. 집도 청소를 언제했는지 너무 먼지가 많음
Stayed 1 night in Jul 2018

6/10 Okay

sung yoon

Liked: Cleanliness, property conditions & facilities
체크인장소와 숙소는 서로 멀리 떨어져있어요
체크인장소와 숙소가 서로 멀리 떨어져있는점을 고려해볼때 체크인장소를 지도로 알려주심이 우선인것 같습니다
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
チェックインの場所とホテルが離れてイルカので、不便でコミュニケーションが上手くいかない。また、交通費もかかる。
Stayed 1 night in May 2018
Response from SHI on 11 Jul 2018
この度は、数あるホテルよりスマートホテル博多２をご利用して頂き誠に有難うございます。 当ホテルは、宿泊場所と総合フロント場所が異なり、お客様には大変ご不便をおかけいたしました。