View from room

Reviews of Hotel El Rancho

3 out of 5
Hotel El Rancho
1000 E. Hwy 66, Gallup, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1045 out of 1478 reviews" "
Rating 8 - Good. 287 out of 1478 reviews" "
Rating 6 - Okay. 90 out of 1478 reviews" "
Rating 4 - Poor. 31 out of 1478 reviews" "
Rating 2 - Terrible. 25 out of 1478 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Edward

Travelled with partner
A/c didn’t work.. says mini fridge and had none.. looks good but this place was a BIG disappointment for what you pay…
Stayed 1 night in May 2024

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Very clean
Stayed 1 night in May 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a hidden gem. I definitely have it on my list when I return back to New Mexico. From the history to the wonderful accommodating staff, we had an awesome stay. Thank you!
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

8/10 Good

joy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very interesting quick stop Food was goodies…room we had adorable
Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can't go wrong with the ribs. Our BBQ sauce is mouthwaterly good, isn't it? Next time, maybe give the BBQ chicken a try. See you soon again.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and historic property! We really enjoyed walking around inside and getting a glimpse of the past! Amazing fireplace in the lobby!
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Apr 2024
Thank you for taking a moment to share your experience at El Rancho Hotel . We are so pleased to hear you found our fireplace to your liking. We look forward to welcoming you back soon again.

8/10 Good

J.

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, nice restaurant within,
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for taking the time to share your experience at El Rancho Hotel is committed to providing high-quality service to all our guests . We hope you see you soon.

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we had fun and a good meal.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for the great view! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can't go wrong with the ribs. Our BBQ sauce is mouth watery good, isn't it? Next time, maybe give the BBQ chicken a try. See you soon again.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in Apr 2024
Response from Front desk on 26 Apr 2024
Thank you for sharing a review of your recent experience at The El Rancho Hotel is committed to providing high quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.

10/10 Excellent

Helena

Stayed 1 night in Apr 2024
Response from Front Desk on 25 Apr 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are pleased to hear you found our services to your liking. We look forward to welcoming you back again.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay in the Doris Day room. The room was small, but very comfortable. The staff - every single one I encountered - were friendly and helpful. They brought me a fan (i have a bit of an addiction to fan noise to sleep by.) The restaurant on property was great and it was all very easy to access from I40, not to mention considerably less expensive than the Best Western , which sits practically in the parking lot of El Rancho. I enjoyed the water wheel in the dining room and the sweet selection and reasonable prices in the gift shop.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our customer service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Vintage hotel with limited amenities like no a/c, and tiny rooms but also lots of charm in style of old west and Hollywood icons who stayed there when shooting movies in the area. Dozens of autographed photos on walls of two story lobby plus attached restaurant and gift shop. Quirky but different than your usual inns if you can put up with room bathroom about the size of a restroom on an airplane
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
We very much appreciate your comments regarding your stay at El Rancho Hotel. I will be sure to share your feedback with our team. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet and most of all, very comfortable beds. Pictures abound the walls of celebs that have visited the El Rancho and to think I stayed in the same hotel that many of them had at one time. They had a fantastic gift shop there, a nice bar and a great restaurant on site. Highly recommended.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for leaving a review of your recent visit to The El Rancho Hotel. We're delighted to hear that you had a positive experience. We look forward to welcoming you back again soon! (:

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to know that we would not be staying in the original hotel but was put in a room in the hotel across from the El Rancho. Should have been given the choice when we reserved the room.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of services. Our team here at El Rancho Hotel is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Hard pass. Don’t do it. Visit the bar etc and then leave. Do not stay here.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for taking the time to provide valuable feedback about our El Rancho Hotel. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us back to discuss your experience further.

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Traditional
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for sharing a review of The El Rancho Hotel. We hope you will be back to visit again soon. (:

10/10 Excellent

Katherine, Sun City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful, nostalgic property, full of mementos and photos from the era when Western movies were filmed in the area and the stars used the hotel as their home base. It has been well and creatively modernized. The restaurant has great service and the food is so good, that it attracts the local people as well as the hotel guests. We loved our stay at the Hotel el Rancho.
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Apr 2024
Thank you for choosing The El Rancho Hotel. We are delighted to hear that you had a fantastic experience. We truly believe that fresh high-quality ingredients is what makes all the difference. We look forward to welcoming you back again soon! (:

10/10 Excellent

GUY, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Rte. 66 memorabilia that is more creative than kitsch both in the room and the 1936 lobby and main building. Staff very friendly…
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for choosing The El Rancho Hotel. We're delighted to hear that you had a fantastic experience. We look forward to welcoming you back in the near future! (:

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt it was kind of a seedy area but the room and the stay was great.
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for leaving a review of your recent stay at The El Rancho Hotel. We're delighted to hear that you had a great experience. We look for to welcoming you back again soon! (:

10/10 Excellent

Pat

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
It’s a fantastic place of history. Enjoyed the food and light Ed the rustic bar.
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for leaving a review of your recent experience at The El Rancho Hotel. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon! (:

10/10 Excellent

Wes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that has so much character!
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for leaving a review of your recent experience. We're delighted to hear that you had a positive stay. We look forward to welcoming you back again in the near future! (:

10/10 Excellent

Zona, Tonalea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great room that was super clean and the staff were so nice! Coffee mugs and water in the rooms was a bonus.
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you for providing feedback on your recent experience at the El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Michelle, Sedona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time here and I’m already planning my return. There were some questionable people in the parking lot, and with no ac right now needed to open the windows, which have no screens. But the charm ambiance, and history are amazing! We had dinner in the dining room - best tamales I’ve ever had. Timing was off though - dinner came out one minute after appetizers, then dessert and check took quite a bit of time. Room is cozy, by which I mean, don’t over-imbibe because you will definitely hurt yourself in the tiny bathroom. Still, it was a joy to walk around the 2nd floor balcony, looking at the pictures on the wall. Great gift shop too!
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you so much for your five-star review concerning your stay at the El Rancho Hotel recently. We are so happy that you were able to enjoy everything from the old ambiance to the beautiful rooms. We hope to see you again very soon!

10/10 Excellent

Jeffrey, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for leaving a review about your recent experience at The El Rancho Hotel. We hope you get to visit us again soon! (:

4/10 Poor

Francis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We checked into a "king" room which was very small. We tried to turn the TV (which was not hung straight) on with the remote and it would not turn on. Tried calling the desk and the phone rung 25 times (no exaggeration) before hanging up. Waited awhile and tried again and the clerk did pick up. She came to the room with another remote which did not work either. Finally, she gave up and told me to operate it manually. Thats fine but the volume also did not work. Next was the bathroom issue. I do understand that this is an older property, but the bathroom is a converted closet, and the walk-in shower is larger than the rest of the room with the sink & bowl (no lid on the seat). You had to sideways shuffle out of the room to turn around and use either. The writing desk which I needed to work on had four wobbly legs and totally useless. The dining experience was another disappointment. My wife ordered green Chile stew and it was so loaded with cilantro & Mexican oregano that it was not edible, and spilled over the edge of the bowl. My enchilada's arrived only "luke warm", the second try arrived also luke warm. At that point I ate it the way it was. I paid in cash. The server returned with my change. When I looked at it, I realized that she did not drop the coin but only the cash. When questioned about it she said that most people don't want the coin so she rounded it down and offered to give me the coin. I explained that she needs to return all change. Not pleased. There's more .
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for taking the time to provide valuable feedback about our El Rancho Hotel. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us back to discuss your experience further.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Historic, beautiful, stories of a bygone time
Stayed 1 night in Apr 2024
Response from Front desk on 16 Apr 2024
Thank you for choosing us for your traveling needs. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The El Rancho in the near future.

8/10 Good

Christine, Greenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the motel annex, not the historic building. The room had a cute Route 66 theme, and plenty of plugs/USB ports. It was a nice stay
Stayed 1 night in Apr 2024
Response from Front desk on 16 Apr 2024
Thank you for providing feedback on your recent experience at The El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff! No problem with parking! I loved the vintage Aviance. Definitely felt like I took a step back in time! I'm extremely glad for the experience right down to the elevator! Thank you for your hospitality!
Stayed 1 night in Apr 2024
Response from Front desk on 16 Apr 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very fun place to stay. Clean, comfortable, very friendly, and a fun environment.
Stayed 1 night in Apr 2024
Response from Front Desk on 13 Apr 2024
Thank you for sharing a review of your recent experience at The El Rancho Hotel. We take pride in providing a clean and comfortable space for our guests and customers so we appreciate you for noticing, we look forward to welcoming you back in the near future! (:

10/10 Excellent

Marti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was scant. Lobby is phenomenal. Room is quite small but charming. Restaurant food was delicious.
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for choosing The El Rancho Hotel. We're glad to hear that you had a positive experience, we do believe that fresh high-quality ingredients make all the difference. We apologize for the parking experience, but we look forward to welcoming you back again soon.

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at The El Rancho Hotel. We look forward to welcoming you back again soon! (:

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool classic hotel!
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you so much for your five-star review. We are so happy that your experience with us was a positive one and thankful you took the time to let others know what we have here at the El Rancho Hotel. We can't wait to see you again soon!

10/10 Excellent

Virginia

Stayed 1 night in Apr 2024
Response from Front Desk on 2 May 2024
Thank you for a recent review. Our team her at El Rancho Hotel is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.

10/10 Excellent

Brittany

Stayed 2 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at the El Rancho Hotel and thank you for sharing your experience with others. We hope you'll visit us again soon!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I accidentally selected Hotel El Rancho looking for a stop in my travels. I didn't know it was a historic site. The place is awesome. I recommend staying there.
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you so much for your wonderful review concerning your stay at the El Rancho Hotel. We greatly appreciate your kind words and that you took the time to let others know about your positive experience. We hope to see you again soon!

8/10 Good

LeeAnn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for choosing us for your hospitality needs. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the El Rancho Hotel in the near future.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at the El Rancho Hotel is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building!
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you so much for your five-star review concerning your stay at the El Rancho Hotel. We are so happy that your stay was a positive one with us and we cannot wait to see you around again!

10/10 Excellent

erick

Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for a taking a moment to share you experience at El Rancho Hotel. We are are so pleased to hear you found services to your liking. We look forward to welcoming you back again soon. Have a Wonderful day.

10/10 Excellent

Hildegard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a fun place to visit.
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you so much for your wonderful review concerning your stay at the El Rancho Hotel. We greatly appreciate you letting others know about your positive experience with us. We hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at El Rancho Hotel is committed to providing high-quality customer of service to all of our guests. We hope to see you again in the near future.

10/10 Excellent

naomi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad they are refurbishing this hotel. Was fun to see the building and style of yesteryear.
Stayed 1 night in Apr 2024
Response from Front Desk on 5 Apr 2024
Thank you for providing feedback on your recent experience at The El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests and customers, so our team appreciates that you noticed. We look forward to seeing you again soon! (:

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the historic charm of the hotel! Clean facility and super friendly staff were great!
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for providing feedback on your recent experience at The El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests and customers, so our team appreciates that you noticed. We look forward to seeing you again soon! (:

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Older property, but the staff is friendly and very helpful. Nice bar area. Wish the restaurant had a dog-friendly area.
Stayed 1 night in Apr 2024
Response from Front Desk on 5 Apr 2024
Thank you for taking a moment to share your recent experience at The El Rancho Hotel. We're proud to deliver great value to our guests and customers, so we're delighted you found our service to your liking. We apologize that there is no dog friendly area in the restaurant but we do hope to welcome you back again soon! (:

8/10 Good

Kathleen

Photos of all theJohn Ford movies filmed in the area and the stars are featured throughout hotel. Even the rooms are named for the stars. Fun.
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for your review of your recent experience at The El Rancho Hotel. We're delighted to hear you enjoyed your stay and enjoyed the stars. We look forward to welcoming you back soon! (:

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They wouldn't let us check in early even tho we sat in the car and watched them clean 4 rooms... one of which was given to us but not until 3 o'clock and then there were 7 people in line...my pet peeve.
Stayed 1 night in Mar 2024
Response from Front Desk on 31 Mar 2024
Thank you for taking the time to leave a review. We are so sorry that your stay was less than positive and we do apologize for any inconvenience this may have caused. We do hope that you'll give us another chance soon to help you have a more positive experience with us.

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming check in
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for sharing a review of your recent experience. Our team at The El Rancho Hotel is committed to providing high-quality customer service, and we're thrilled to hear we made a good impression on you. We look forward to welcoming you back again soon! (:

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on 28 Mar 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were extremely clean. The nostalgic atmosphere was really neat. The restaurant and bar were nicecand convenient.
Response from Front desk on 27 Mar 2024
Thank you for providing feedback on your recent experience at The El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on 27 Mar 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool Route 66 Hotel definitely recommend
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you so much for your five-star review! We greatly appreciate you letting others know about your wonderful experience with us. We do hope to see you around the El Rancho Hotel again very soon!