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Reviews of Cara Lodge

3.5 out of 5
Cara Lodge
294 Quamina Street, Georgetown

Reviews

8.0

Very good

Rating 10 - Excellent. 49 out of 122 reviews" "
Rating 8 - Good. 43 out of 122 reviews" "
Rating 6 - Okay. 14 out of 122 reviews" "
Rating 4 - Poor. 6 out of 122 reviews" "
Rating 2 - Terrible. 10 out of 122 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It an old house in the centre of Georgetown which has been a hotel for many years. It has an open courtyard in the centre that induces a cooling breeze during the evening. No better place to stay in Georgetown
Stayed 4 nights in Apr 2024

6/10 Okay

Barry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Sergio

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here for 3 nights. The restaurant had a good selection of food, and it was quite good. The staff were friendly and helpful. The rooms are very outdated and need to be renovated. The WiFi didn’t work up in the rooms, only in the lobby could we connect.
Stayed 3 nights in Mar 2024

6/10 Okay

Antoine

Business traveller
Liked: Cleanliness, staff & service, amenities
Food is very good, Staff is very good. Rooms are clean but old (need some renovation) Sometime missing soap, shampoo and water.
Stayed 5 nights in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel
Pleasant
Stayed 2 nights in Jan 2024

8/10 Good

JOYCELYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Guyana for a short stay and needed to be nearby. It was a plesant experience. Staff was cordial and helpful. They hotel has done a very good job of modernizing the space and still maintained its quaint historic features.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rejean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very picturesque. The lawns were well manicured and the building is well preserved with updated features like internet access and modernized bathrooms. The mattresses are super-comfortable and afford guests great sleep. The seating areas surrounding by beautiful foliage were very relaxing. Because the furniture was susceptible to dust, great care should be taken to maintain them. Because of the foliage, is there something that can be done about the mosquitoes? Furthermore, while it may not be safe for each room to have a microwave, I suggest that some common area should be set aside with disposable dishes and flatware for guests to warm up food.
Stayed 6 nights in Dec 2023

4/10 Poor

Julian

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

lennox

Travelled with family
Liked: Amenities
Food excellent, service awesome, employees are super supportive and very friendly
Stayed 5 nights in Dec 2023

8/10 Good

Tayab

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, good air conditioning, ceiling fan, mattress was soo comfortable. Service was top notch. It was a dhame that the food was low quality. We ate their 5 times 2 breakfast and 3 lunch/dinner. Brrakfast was 4/10 I didn't like the fake suasage and the toast with no butter, reaally wasn't worth the price we paid. Lunch/dinner, the beef burger was mush and couldn't finish it and the chips was standard frozen chips deep fried. The quality for the price we paid was defo not worth it. Would recommend eating out.
Stayed 2 nights in Nov 2023

2/10 Terrible

Sarika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called for directions and no one answered. Finally found the place and entrance is closed so we entered via the exit. Then walked in and found a half eaten plate of food on the front desk but no concierge. A "security guard" then approached and checked us in... On top of all that i believe i was double charged so that's another stress. I have and will continue to share my experiences of this establishment.
Stayed 1 night in Nov 2023
Response from Shaun on 24 Apr 2024
Thank you for taking the time to provide feedback on your recent at Cara Lodge Hotel. We sincerely apologize for the issues you experienced, from the difficulty in reaching our staff for directions to the unsatisfactory state of our front desk upon your arrival. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you.Regarding the billing issue, we take such concerns very seriously. Please contact us directly at your earliest convenience so we can resolve any discrepancies promptly. We are committed to ensuring that all charges are accurate and transparent.We are addressing the concerns you've raised to improve our communication and service protocols. Your experience has highlighted areas where we need to improve, and we are taking immediate steps to ensure these issues are rectified.We value your feedback and would appreciate the opportunity to restore your faith in our hotel. We hope to have the chance to welcome you back and provide the quality stay that you should expect from us.

10/10 Excellent

Freddy

Stayed 1 night in Oct 2023

2/10 Terrible

Lincoln

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No internet connection or tv no one comes to clean in 2 days and rooms are too small and not enough ventilation for such a cramp space this hotel is just for sleeping
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Naresh

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I would describe Cara Lodge : The Staff are like Gems in a SINKING SHIP . Historic wooden building that has seen better days. The Manager is useless: the Common Area is tired looking and I came for the CPL (Cricket) , telly in the Common Area not working and never replaced - whenever I asked , I got a lot of LAME EXCUSES. Overall , for Premium Rates a certain standard is expected , which was Light Years behind . Dr.Naresh Armoogum
Stayed 4 nights in Sep 2023

8/10 Good

Charles H

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An Oasis in Georgetown
Considering the context of Georgetown, Cara was an oasis
Stayed 2 nights in Aug 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Osfaso, Hagerstown

Travelled with family
Liked: Staff & service, property conditions & facilities
Thanks for the warm stay
Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Shaun on 28 Jun 2023
We are thrilled to hear that you had a wonderful time at our hotel. It is our utmost priority to ensure that each guest feels welcomed and receives exceptional service, and we are delighted to know that we were able to meet your expectations.

10/10 Excellent

darlene

Stayed 6 nights in May 2023
Response from Shaun on 28 Jun 2023
Thank you. It was a pleasure having you as our guest, and we would be more than happy to welcome you back in the future.

6/10 Okay

Hubert

Travelled with partner
Liked: Cleanliness
Make you feel at home.
Stayed 7 nights in Apr 2023

2/10 Terrible

Fatuma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful history, Ugly experience
I am a frequent traveler and I have visited many countries and hotels. This by far was the worst. I understand that the hotel is an historic building but having to carry 4 suitcases up 6 flights of stairs was not a good experience. The room was ver old and looked like it was not upgraded since the hotel was built, the flooring was cracked in several spots sinking in as you walked on them, there were exposed nails and we are traveling with our little one so that was a concern. The list goes on and to top it off there was no warm or hot running water. My little requires warm water for a skin condition. Imagine having to shower him at 3am in cold water. Needless to say we Contacted the front dress to ask if we can switch rooms and they told us non was available. We tried calling back several times and the front desk would not take our calls. We left the next morning checked into another hotel and forfeited our money we spent to book Cara for 3 nights
Stayed 3 nights in Apr 2023

2/10 Terrible

PAUL

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Marcela

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
charming
Stayed 5 nights in Jan 2023

6/10 Okay

Marsha

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Beautiful building in the heart of town, the food is usually good(save for breakfast one morning). However there was limited hot water so our showers weren't warm and the hotel bar closes at different times which was a little confusing.

2/10 Terrible

WINIFRED

10/10 Excellent

Rupinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Dheman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services
Stayed 9 nights in Dec 2022

8/10 Good

Richard

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Llesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

8/10 Good

Andrea

Stayed 3 nights in Aug 2022

10/10 Excellent

Dawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing and tranquil 3 days were spent here. A beautiful building and kind staff making it a home away from home.
Stayed 3 nights in Aug 2022

10/10 Excellent

Nirmala

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Great service and food. Just noisy. Rooms are not really soundproof. But it’s an excellent option.
Stayed 3 nights in Aug 2022

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Kimblyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, centrally located with a staff that went above and beyond on our recent visit. The front desk, was instrumental in helping to secure trip to Kiaeteur Falls and Essequibo River Tours. And the food was so good. Already planning our next visit!
Stayed 7 nights in Jun 2022

10/10 Excellent

Abel

Stayed 2 nights in Apr 2022

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Historical building with a modern touch.
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to stay
Good Location and good meals
Stayed 2 nights in Oct 2021
Response from Shaun on 10 Oct 2021
Thank you. We are happy you enjoyed your stay at Cara Lodge.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great stay. Food was good. Restaurant staff were great. Internet did drop every now and then.
Stayed 6 nights in Aug 2021
Response from Shaun McGrath, CEO Cara Hotels on 4 Sept 2021
We appreciate your kind review. We are currently doing some upgrades to our wifi system at Cara Lodge. Wo hope to see you again soon.

10/10 Excellent

Jorge A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Service and room pretty great. There were little ants in the room though.
Stayed 2 nights in Aug 2021
Response from Shaun McGrath, CEO Cara Hotels on 4 Sept 2021
Thank you Jorge for your kind words.

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only setback was that there were no elevators
Stayed 1 night in Jul 2021
Response from Shaun McGrath, CEO Cara Hotels on 4 Sept 2021
Thank you Malcome for your positive review. An elevator is part of our expansion plans.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Stuart

Business traveller
Liked: Cleanliness
A fine old hotel.
This is a very old building with no elevator and nobody to help you carry your bags up 3 flights of stairs so if that is a problem, this hotel is a problem. I slept fine and have no real complaints. It is interesting that when I sat down in the desk chair at the bedroom desk, the chair would roll down the floor to the bathroom. As I said, it is an old building. It is very pretty and seems safe.
Stayed 4 nights in Jun 2021
Response from Shaun on 3 Aug 2021
Thanks you Stuart for your kind words. The floors in a 180.year old building cab be challenging but chairs with brakes are hard to.find! Hope we will have to opportunity to see you again at the Lodge

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Quiet, small very old building kept up very well, on the middle Georgetown
Stayed 14 nights in May 2021
Response from Shaun on 3 Aug 2021
Thank you for your kind words

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
No comment
Stayed 2 nights in May 2021
Response from Shaun McGrath, CEO Cara Hotels on 25 May 2021
Thank you for you 5 out of 5 review. We are happy you enjoyed your stay.

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing good i can say about my stay here bath water is cold and if you come in after 1 am you are locked out
Stayed 14 nights in Mar 2021
Response from Shaun McGrath, CEO Cara Hotels on 20 Mar 2021
Thank you for your review and I am sorry that you did not enjoy your stay with us. Can you please share with us the incident about being locked out. Our reception is manned 24 hours a day so I would appreciate the details so I investigate and ensure it does not happen again. All our hot water is provided by a solar system and sometimes it can take the hot water too long to reach a room from the tanks on the roof. Knowing your room number would help us in trying to resolve this problem. I hope you will try us again on your next visit to Georgetown so we can show you that your experience was below the service levels we usually deliver to our valued guests.

6/10 Okay

Verified traveller

Stayed 5 nights in Mar 2021
Response from Shaun McGrath, CEO Cara Hotels on 6 May 2021
Thanks

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Loved the open open patio restaurant. Good food. Great staff. The only downside of the wooden structure and interconnecting doors is the noise coming through. Had a neighbor that made phone calls with his family every day at around 5am.
Stayed 6 nights in Feb 2021

10/10 Excellent

SusanBrown, Ottawa , Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, small oasis in the middle of the hustle and bustle of Georgetown. The restaurant obviously has a top-notch chef and excellent menu. The staff is happy and courteous. The rooms have all the amenities you could need including TV channel options.
Stayed 10 nights in Mar 2020
Response from Shaun on 24 Mar 2020
Thank you, Susan, for your kind words. We are happy you made it back to Canda. Stay safe.