Dear Mr. Emanuel:A great week to star we want to wish you.Thanks for the review and score and rest assure that we will continue maintaining the standard that we daily work for itYes, the seawall is right in front of all of us and the Atlantic Ocean can be seen from your Deluxe Room and very glad you had the opportunity to view it Look forward to welcoming you back.Sincerely,Carlos Montenegro C.H.A.General Manager

Dear Ms. Mathias:Nice to hear from you and hope you are back home safe.First thing to thank you for on your first day stay allow us to assist in a concern you had and make it right.Second, you mention coming back any time soon and we look forward to welcoming you and continue booking with EXPEDIA a great third party to book.Have nice weekend.Sincerely,Carlos Montenegro C.H.A.General Manager

Ms. Pramanand:Thanks for the high score.We are so glad that although your stay was short, we deliver what your expected.On same day you stay we had busy hotel because a Former President of Unites States was to stay with us, and we were worried about perhaps the security personal being in your way but, it seems things went fine.Looking forward to welcoming you backSincerely,Carlos Montenegro C.H.A.General Manager

Mr. Conway:Nice to hear from you and we are very glad that you found our areas accessible specially since we are located right downtown and just behind us is the Atlantic Ocean. Our 225-parking interior and secure spots with all over 72 cameras makes our consumers very safe for them and their vehicles.It is Easter Sunday and from all of us we wish you the best and thanks for the score.Sincerely,Carlos Montenegro C.H.A.General Manager

Mr. Rashid:Pleasant good afternoon on an Easter SaturdayHaving read your notes we are very humble that on this time visitation our staff make you feel at home, today we chat about you and your mother and thank you both for the core.Hopefully next time that you come for vacation, we will make sure we upgrade you to our new Atlantic Ocean Suites/ResidencesSincerelyCarlos Montenegro C.H.A.General Mager

Dear Mr. Trotman:A Happy Easter Saturday. Please accept my apologies for not replying to your short note but, our hotel has been very busy with many conferences and VIP staying with us.Although your stay was very short, we appreciate letting us know you enjoy your room.We look forward to welcoming you back.Sincerely,Carlos Montenegro C.H.A.General Manager

Dear Mr. Einspanjer:Thanks for the high score and glad you enjoy the stay. At our property the EXPEDIA costumer is #1 and will do anything to make sure what you pay you get it.Security you mention together with safety in on the cards and very glad we were in stand by for you.Have great weekend and look forward to welcome you backSincerely,Carlos Montenegro C.H.A.General Manager

Mr. Mahadeo:Thanks for the feedback, Our hotel is Guyana The only Historical Hotel by the Waterfront, it has been in existence for more than 50 Year and still for may discerning persons the hotel of their choice. We hope the Up Graded Complimentary Presidential Suite was good with you with you. on the mosquito subject it is true, remember it is an open Tropical Opena Space Hotel, surrounded with nice coconut trees and more and from the Atlantic Ocean which we are next to it, on raining season there is a lot of mosquitos in general in Guyana. Services pass 10:30 P.M. is listed on hotel directory and I assume you did not get a minute to read.As you may have seen, we have a new Suites/Residences Hotel (where at the moment 15 head of Caricom States are staying) soon to be listed in EXPEDIA, perhaps next time book there and sure we will take care of you, Have a nice week. Sincerely,Carlos Montenegro C.H.A.General Manager

Dear Mr. Harris:A great week we wish you, Thanks for the score and glad that you did not find any matters on your Deluxe Room Overlooking the Atlantic Ocean. We look forward to welcoming you back and consider next time our Suites and Residences soon to be listed on EXPEDIA.Sincerely,Carlos Montenegro C.H.A.General Manager

Dear Mr. Thompson: Greeting from our staff property, Thanks for the review and very glad you enjoy your stay on the upgrade's available suite where many head/s of state had stay.Yes, you are right about the surrounding on our tropical open space public areas hotel and located right in front of the Atlantic Ocean that daily allows you to take a nice early walk or jog. During your stay you must have notice 3 times a week our surroundings are fumigated this in order to try to keep mosquito away coming from the ocean. Look forward to welcoming you and the family anytime soon back.Sincerely,Carlos Montenegro C.H.A.General Manager

Dear Mr. O'brien:Thanks for the score and review, Very glad you enjoy the Upgraded Suite Overloking the City of Georgetown. We remember you very well and we look forward to welcome you backHave a nice week.Sincerely,Carlos Montenegro C.H.A.General Manager

Dear Ms. Williams:Nice to hear from youYes, it was a short stay ( 2 days) but, out local Guayana staff always ready to take care of our EXPEDIA membersHave a great week and thanks for your supportSincerely,

Dear Mr. D:Thanks for the feed and high scoreAlthough it was a short stay, we are glad you found it up to you standardsHave nice weekSincerely,Carlos Montenegro C.H.A.General Manager

Dear Mr. Hosein:Sorry I did not get sooner to reply your kindly note but, our hotel with your support and many EXPEDIA members keep us busy.Have a great start of the month of February and look forward to see you back soon SIncerely,Carlos Montenegro C.H.A.General Manager

Mr. Prince;Hope you are doing great back in the U.S.A.Thanks for the score and based on this score we believe your 4 days stay was a great oneLook forward to welcome you backSincerely,Carlos Montenegro C.H.A.General Manager

Dear Mr. Gobardhan:Thanks for reserving with EXPEDIA and eventually staying with us in late December 2023Image we are now beginning of February 2024 and we want yo wish you a great yearLook forward to welcome you back soonSincerely,Carlos Montenegro C.H.A.General Manager

Mr. Hosein: Thanks for the review and very glad you had stay with us.Also, we were happy to Up Grade you and had the view to the Atlantic OceanCompliments of the Season and great 2024

Dear Mr. Scott:We all are missing you here and we are glad you are back safe and sound home.Your assign room Overlooking the City of Georgetown with all the International Hotel Standards we hope was fine with you and also our most dedicated and trying local staff.Compliments of the Season and a Great 2024

Mr. Kanhai:Compliments of the Season and a Great 2024We appreciate your review and rest assure that our willing local staff and supervisor have read your notea and are willing to work on it. Members of the bad that play good old songs have been with us for 6 years and have great review, may be your night was not one of the ones and so sorry to hear that. Look forward to welcome you back

Dear Mr. Shervington:Thanks for the score and hope your stay at your Ocean View Room was up to standard and same our services.Look forward to welcoming you back and compliments of the Season.Yours truly,

Ms. Debbie/ Mr.Gomes: Your concern about an airline having problems and make you lose your flight that is beyond our control the airline is according to the law responsibility to reimburse your lost flight, accommodation, meals and 3 minutes free long-distance call. when you buy goods from a third party in this case accommodation (Expedia) or other services there is always the opportunity to buy with the purchase, in case of emergency an insurance, I guess you choose not to do this time. An establishment cannot make any changes without you contacting the third party (Expedia) who will be delighted to assist you.Sincerely,

Dear Mr. Sami: Thanks for the high score and yes, we remember you got an Oceanview Deluxe Room and had a great stay.We look forward to welcoming you back, a great weekend.Sincerely,

Dear Ms. Beckles:Thanks for the score and although you did not comment anything, we would like to share with our EXPEDIA readers the fact that our Management and Staff follow your anniversary request before arrival on ordering fresh Flowers in the room, Dove Swan on Bed and also Petals on the bed for all this above listed request, for us was pleasure doing it and also know that you had a great anniversary celebration staying at our hotelSincerely

Mr. Bouwman: Very sad from your end that you offer us this score without even staying with us. Allow me to mention that 6 other EXPEDIA guests had same problem with the same airline, these EXPEDIA guests contacted the hotel and submitted evidence of the cancelation and got a voucher from us to use in near future.Sincerely,

Dear Ms. Barrow: Thanks for your notes and also the score. May I mention that you are right on the 2 minutes walk from one suites hotel to another hotel where the open pool breakfast terrace is serve daily starting at 6::30 A.M. Upon check in we did mention that we had Upgraded you to a Suite on our not yet listed EXPEDIA website and also the location of the suite. We appreciate that your sincere letting us know that our staff went out of the way to make feel home. Thanks you for staying with us Your truly

Mr. Kistasamy: Thanks for the review. Upon arrival for your 1-night stay and because of availability we had upgraded your 3 rooms to Ocean View Suites in each and every one of them many times we had accommodated VIP guest/s with no concerns. We have you now on our system for future visits to this country to assist you with a better experience.Sincerely

Dear Mr. Ramsumair:Very pleased that your accommodation during your 3 days stay, was up to your request and standards.All of us at the hotel/suites, are glad you had a safe trip back and we look forward to welcome you back soon.Sincerely,

Dear Mr. Smith:Nice to hear from you and hope you had a safe trip back home.Very glad you had a great stay at our Waterfront hotel, We look forward to have you back and book through EXPEDIAWe will make sure you get same accomodation you received. Sincerely

Dear Mr. Ramgoolie:A great Friday and thanks for the reviewIt was our pleasure to have you and see that our local staff and management in general were welcoming to youLook forward to see you soon and will accommodate you back in same place and location.Sincerely

Mr. Tulsie:Thanks for the feed backMay I manifest that during your 4 days stay other EXPEDIA members made use of our tropical outdoor pool which is open and available during 365 days of the year. On your arrival the welcome letter was pass to you mentioning a 24 hours duty manager is here to assist you and we have no record of any concerns you had.

Dear Mr. Smith:First, we hope you had a safe trip back home.Second, although it was a short stay, thanks for the score.Our Waterfront property will keep you on our guest data base to make sure your next booking with EXPEDIA takes care with us, your needs.Have a nice weekend.Sincerely,

Mr. Serrao:We have read your feedback and we are glad that you had several packs of regular and deca Maxwell Brand in the room, unfortunately for still hygiene reasons we place on our Deluxe Ocean Front Rooms disposable sterilize stir stick/s. The hairdryer being screw in a draw I personally visit your room and found it is in a draw that you can lift and take it you the bathroom for use. The mirror to dry your hair is an equipment that on modern amenities hotel we do not use them anymore, we use and offer you a full front bathroom mirror or full length mirror outside the bathroom.On site we 30 HD channels all in working conditions and perhaps a call to our 24 hours Duty Manager at Front Desk would have solve you observationOur hotel property has the most number of restaurants in Guyana - 6 of them, Aromas Restaurant, Ignite Bar and Grill Pool Restaurant, Latino Wine Tapas Bar, El Dorado Italian Restaurant and The Fusion By Pegasus Restaurant, sorry that you miss them all while staying with us. Mr. Serrao, we have you on our suggestion consumer list and in the future if you visit us will be glad to take note of your observations,Sincerely,

Mr. Shaikh:The penalty it is not accurate.During your stay you were invited to contact EXPEDIA who you have book with in order for them to consider making the adjustment.May I explain to you that EXPEDIA is a third party and without their authorization, we cannot assist.When you book directly with any hotel yes, it is possible.We want you thank you for on your check out of the hotel, complement our accommodation and facilities.Sincerely,Sincerely,

Dear Mr. Bumbury:Glad that on your one day stay the provided upgraded facility was up to your standards Yes, the new Pegasus Suites/Residences are coming to EXPEDIA site and Partners soon and on your stay, we wanted you to be one of our guests.Look forward to welcome you back.Have a nice week Sincerely,

Dear Mr. Francis:Thanks for the review and very humble to have my name and position listed.To mention we are the only corporate hotel that offers on Saturday and Sunday your favorite pepper pot, salt fish, casaba and more local items Come back soon for CPL and India Cricket Games, we are their Official Hotel/Suite on August and SeptemberThanks once again for the review and high score and have a great week.Sincerely,

Dear Mr. Harideen:A great week to youThanks for the words put on Expedia Survey You accommodation we all wanted you to enjoy that is why we upgrade you, glad it was to your expected standards.Look forward to welcome you back soon.Sincerely,.

Dear Mr. Praimraj:We hope you had safe trip back homeThanks for the review and scoreNext time when you book with Expedia let us know and will be glad to provide the usual transportationHave great weekend nd look forward to welcome you backSincerely,

Dear Mr. Morrison:We are glad you enjoy the upgrade to a Suite on your stay.Our staff thank you for providing with your opinion, this goes a long way to them.From my end I hope you reach home safe and look forward to welcome you back soonSincerely,

Dear Mr. Gonzalez;Thanks for had stay with us and we understand your Water Front Ocean Room was of your likenessReaching home back to Dominican Republic we hope you had a nice and safe tripOn the park yes, our country with the booming of oil is on their agenda to built one and rest assure your comment we will share with them Look forward to welcome you backSincerely,

Dear Ms. Hernandez;Glad to hear from youOn your 2 days stay is true that 1 day the city suffered a block out for 5 hours and in about 5 minutes our 3 generators start workingThe pictures that you have decide to post does not represent the fact that city water when coming to our hotel goes through a desalination system and can be consume right after that. In countries like our and even o more development countries when there is a power shortage different situation beyond our control can take place but, what it is important is that how soon we can take care of that, and we did it in 5 minutes. We do appreciate on you way out the compliments offer to our staff about our facilities, services and the size of the Complimentary Upgrade Suite you receive.Sincerely,

Dear Mr. Ren:A Happy Easter FridayThanks for the review and we are very glad that for Business or Pleasure our Downtown Waterfront Hotel/Suites was you prefer choice. Look forward to welcome you back.Sincerely,

Dear Mr. Singh:Thanks for the review and the score.Very glad you enjoy the up Grade to the Suite that we had available for you during your stay.Our Local Staff thanks you also for the feedback on the service, the cleanliness of your room and international amenities in it.We hope you have a safe trip back and look forward to welcoming you soon.Sincerely,

Ms. Alexander"Nice hearing from youAlthough your stay was a short one, we are glad you had the time to provide us with your score.We look forward to welcome you back to our Water Front Hotel LocationSincerely,

Mr. Morley:Our staff remembers you on your 1 night stay.Sorry that our 24 hours Duty Manager/s did not hear of any problem during your stay, we would it been delighted to make you feel comfortableSincerely,