Gero Family Hotel

"Check in staff were exceptional! Although we speak some Nihongo, a technically Eigo-competent staffer clearly explained all aspects essential to our visit. Very helpful. "

"Great views, convenient shuttle and not far from the centre by taxi if you miss the shuttle. Friendly staff. Old fashioned but clean and charming. Would recommend."

"The room is huge and breakfast and dinner are good, variety of food provided. I enjoyed the hot spring very much."

"This facility is a disgrace and should be condemned. Everything about it screams neglect, incompetence, and utter disregard for basic hospitality standards. The building is in an appalling state of disrepair, with strange odors permeating every corner. Public toilets reek of rancid urine, and the multiple dirty elevators required to navigate the labyrinthine layout are an exercise in frustration and disgust. To reach your room, you must endure numerous flights of stairs and poorly lit, shabby hallways that feel like a set from a horror movie. Adding insult to injury, I feel I was grossly overcharged simply because I booked through a foreign booking agent. I paid over $500 USD for two nights at this crumbling, health-hazardous property, and it feels like nothing short of a rug pull. This is price gouging at its most unethical. Taking advantage of foreign travelers in this way is disgraceful and shows that the management company not only lacks competence but also lacks any semblance of ethical business practices. It’s clear their priority isn’t providing a quality experience—it’s exploiting guests for every penny they can. Let’s start with the dining. The dinner buffet, to its credit, was decent, offering a variety of options that seemed tailored to domestic and regional tastes. However, the breakfast was a complete letdown. I noticed other diners being served steamed crab, but no one approached me or offered the "