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Reviews of Crowne Plaza Hotel Glasgow, an IHG Hotel

4 out of 5
Crowne Plaza Hotel Glasgow, an IHG Hotel
Congress Road, Glasgow, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1001 reviews" "
Rating 8 - Good. 241 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Hilary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Angela on 20 May 2024
Good Morning HilaryThank you for your Constructive rating. We hope we can look forwardto welcoming you back in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Andrea, Corwen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location for SECC and the reception staff were excellent. The air conditioning is noisy and we couldn’t open a window so became a bit uncomfortable. The bar staff were inconsistent. Some excellent with others poor.
Stayed 2 nights in May 2024
Response from Angela on 16 May 2024
Good Afternoon Andrea, thank you for your positive and constructive feedbackWe value all of our Guests comments and use for training and improvementsWe look forward to welcoming you back to Crown Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Anish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at reception , was very welcoming and made me feel at home right from the start, something you dont see these days with the robots at reception !!
Stayed 1 night in May 2024
Response from Angela on 15 May 2024
Good Afternoon Anish, thank you for your positive feedback and excellent rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good apart from the breakfast being dry or sogy and being charged 2 times for the room
Stayed 1 night in May 2024
Response from Angela on 14 May 2024
Good Afternoon LiamThank you for your positive and constructive feedbackAll of our Guests comments are passed to our Teams for training and improvementsWe do hope we can look forward to welcoming you back to crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was straightforward, convenient and extremely comfortable. All the staff were approachable and allowed us to settle in really well! I would really recommend this place!
Stayed 3 nights in May 2024
Response from Angela on 14 May 2024
Good Morning Jordan, thank you for your positive comments and excellent rating. Delighted you enjoyed your stay with us. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views and very peaceful sleep check out at noon is a bonus and very quiet and the facilities are great. Best hotel experience yet would highly recommend.
Stayed 1 night in May 2024
Response from Angela on 10 May 2024
Good Morning Linda, thank you for your positive comments and excellent rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Michael R

Travelled with family
Great rooms, great staff , very happy with the hotel the only thing that could be improved is the food , we had wings pizza and onion rings and it was bland . Upgrade the standard of food and it’s a 10/10
Stayed 1 night in May 2024
Response from Angela on 10 May 2024
Good Morning Michael, thank you for your positive and constructive comments. We use all of our comments for training and improvements. We look forward to welcoming you back to Crowne Plaza Glasgow in the near future.Kind RegardAngela ElliotGuest Relations

8/10 Good

BRIAN

Business traveller
Liked: Staff & service, amenities
Property looks tried in places Staff in dining room needs hygiene training ,Scott in bar was great but can't say that about the younger members of staff
Stayed 1 night in May 2024
Response from Angela on 8 May 2024
Good Afternoon Brian, thank you for your positive and constructive feedback. All of your comments will be passed over to our Teams for training and improvementsKind RegardsAngela ElliotGuest Relations

2/10 Terrible

Louise

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Angela on 9 May 2024
Good Morning LouiseThank you for taking the time to give us a rating. We appreciate you doing thisKind RegardsAngela ElliotGuest Relations

8/10 Good

LINDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to OVO Hydro
Stayed 1 night in May 2024
Response from Angela on 7 May 2024
Good Morning Linda, thank you for your positive feedback. Delighted you enjoyed.We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Angela on 7 May 2024
Good Morning Leslie, thank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and friendly staff
Stayed 1 night in Apr 2024
Response from Angela on 3 May 2024
Good Morning NicholasThank you for your positive rating. Delighted you enjoyedWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Robyn

Liked: Cleanliness, staff & service
Disappointed that the pool etc closed so early .
Stayed 1 night in Apr 2024
Response from Angela on 30 Apr 2024
Good Morning RobynThank you for your comments. We value all our Guests taking the time to do thisWe do hope we can welcome you back in the near futureKind RegardsAngela ElliotGuest Relations

6/10 Okay

Ian

Stayed 2 nights in Apr 2024
Response from Angela on 20 May 2024
Good Morning IanThank you for your Constructive rating. We hope we can look forwardto welcoming you back in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

alison, Monmouth Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!! Room was a bit musty though
Stayed 2 nights in Apr 2024
Response from Reservations Manger on 26 Apr 2024
Good evening Alison,Thank you for rating your stay 5 out of 5.We look forward to welcoming you back the near future.Best wishes,Gillian McIntosh

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities
Great welcome. Friendly and professional at Reception. Room lovely. Disappointed with the upgrade we’d paid for. Last time we had more wine/food in fridge. Also the Lounge on 15th floor was full - no seats to sit and enjoy time, food and drinks. Breakfast in the morning was a challenge- no seats, long queues and food and drink cold by the time we could walk to our seats. Felt like there could have been 2 sides to hot food. I realise there had been an event , and the hotel was very busy, but disappointed to pay so much for inferior service. We enjoyed our stay, but feel it’s important to share this feedback.
Stayed 1 night in Apr 2024
Response from Reservations Manger on 26 Apr 2024
Good evening Margaret,Thank you for taking the time to rate your recent stay and provide us with your feedback, this is vital to our continued improvement. Your comments will be shared with the management team to be addressed. Thank you for your kind comments regarding the reception team, I will be delighted to share these with them.Please do not hesitate to contact me directly if I can be of assistance with any future bookings.Hopefully we can welcome you back soon.Best wishes,Gillian McIntosh

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located for a concert at the OVO Hydro. Comfortable bed and a good shower. Cracking view of the River Clyde from our 9th floor room. Enjoyed the bar, we couldn't get a table in the restaurant for dinner as it was fully booked, no big deal as the bar food is very good. Breakfast was very busy. We were seated in the back room which they used as an overspill area. I suggest you avoid going down around 10 am. Breakfast is buffet style, great selection of hot and cold food on offer. Great tattie scones and haggis! We enjoyed our say and would return.
Stayed 1 night in Apr 2024
Response from Reservations Manger on 26 Apr 2024
Good evening Malcom,Thank you for rating your recent stay a 5 out of 5 and taking the time to leave some feedback. Thank you also for your kind comments regarding our food offerings and your understanding over the busy periods.Hopefully we can welcome you back soon.Best wishes,Gillian McIntosh

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from Angela on 13 May 2024
Good Afternoon Amanda, thank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Manger on 26 Apr 2024
Good evening Andrew,Thank you for rating us 5 out of 5.Look forward to welcoming you back soon.Best wishes,Gillian McIntosh

8/10 Good

Ann

Stayed 6 nights in Mar 2024
Response from Angela on 11 Apr 2024
Good Afternoon AnnThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngel ElliotGuest Relations

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Jan 2024
Response from Angela on 8 Apr 2024
Good Afternoon Margaret, thank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated ideally for anyone attending an event at the SEC or OVOO.
Stayed 8 nights in Mar 2024
Response from Angela on 4 Apr 2024
Good Afternoon JamesThank you for your positive feedback and excellent rating. Delighted you enjoyed.We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angela on 4 Apr 2024
Good Afternoon HayleyThank you for your positive rating. Delighted you enjoyedWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay as always
Stayed 1 night in Mar 2024
Response from Angela on 25 Mar 2024
Good Afternoon FionaThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for our visit to the Hydro
Stayed 2 nights in Mar 2024
Response from Angela on 25 Mar 2024
Good Afternoon SabinaThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Jamesdean

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault this place that we stay time and time again when going to the Hydro. We did have an issue with our room but the Team sorted it pretty quick for us and was apologetic. Find the breakfast to always be of high quality and ten options varied. The car park that’s joined to the hotel is great and ten views from certain rooms are great. If I had to say one thing to balance the review it would be the Club lounge gets full pretty quick due to size, it was well stocked and they do offer up the Mezz level seating as over spill so not the end of the world.
Stayed 1 night in Mar 2024
Response from Angela on 18 Mar 2024
Good Afternoon James, thank you for your positive and constructive feedback. Your comments have now been passed over to our Teams. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for the hydro was excellent, the staff are very helpful and friendly, the room was beautiful and the view of the city was excellent (11th floor),would definitely be back and highly recommended
Stayed 2 nights in Mar 2024
Response from Reservations Manager on 14 Mar 2024
Good afternoon Margaret,Thank you very much for your 5/5 rating.I delighted that we impressed on various levels and thank you for your kind comments regarding our team.We look forward to welcoming you back sometime soon.Best wishes,Gillian McIntosh

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed here for an event at the Ovo Hydro. Excellent location, staff friendly and helpful. Nice pool sauna and steam room. Really good breakfast.
Stayed 1 night in Mar 2024
Response from Reservations Manager on 12 Mar 2024
Good afternoon David,Thank you very much for taking the time to leave us a review. Glad to see you had such a positive stay with us and that you enjoyed our breakfast and the leisure facilities.Look forward to welcoming you back sometime soon.Best wishes,Gillian McIntosh

8/10 Good

Callum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angela on 6 Mar 2024
Good Morning CallumThank you for your positive rating. Delighted you enjoyed your stay with ourselvesWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Leanne

Stayed 1 night in Feb 2024
Response from Angela on 25 Mar 2024
Good Afternoon LeanneThank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Donald

Stayed 2 nights in Feb 2024
Response from Angela on 28 Feb 2024
Good Afternoon Donald, thank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Jade

Stayed 1 night in Feb 2024
Response from Angela on 28 Feb 2024
Good Afternoon Jade, thank you for your positive rating. Delighted you enjoyed your stay with usWe look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Angela on 26 Feb 2024
Good Afternoon, thank you for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Susan

Stayed 2 nights in Feb 2024
Response from Angela on 27 Feb 2024
Good Afternoon SusanDelighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay in a river view suite. Very handy for a show at nearby Ovo Hydro. Will definitely return.
Stayed 1 night in Feb 2024
Response from Angela on 26 Feb 2024
Good Afternoon GrahamThank you for your positive feedback regarding your recent stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

6/10 Okay

Charlene

Stayed 1 night in Feb 2024
Response from Angela on 26 Feb 2024
Good Afternoon Charlene, thank you for your rating. Hope you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Joanne

Stayed 1 night in Feb 2024
Response from Angela on 26 Feb 2024
Good Afternoon Joanne, thank yo for your positive rating. Delighted you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Tom

Stayed 1 night in Feb 2024
Response from Angela on 26 Feb 2024
Good Afternoon Tom, thank you for your positive rating. Delighted you enjoyed your stay with us. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Sylvi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent location for the SEC/Armadillo
The hotel was perfectly located for the event we attended at the Armadillo. Some aspects of our room was not very clean - a lot of dust on the shelf above the fridge for example. The room service food was cold on arrival
Stayed 1 night in Feb 2024
Response from Angela on 22 Feb 2024
Good Morning Sylvi, thank you for your positive and constructive feedback. Your comments are valuable to us and our Teams will be using these for training and improvements within the Hotel. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
My friend and I enjoyed our stay and we had no issues with the room, the facilities or the staff. We were treated with kindness and respect everybstep of the way and had an amazing sleep.
Stayed 1 night in Feb 2024
Response from Angela on 23 Feb 2024
Good Morning MorganDelighted you enjoyed your stay with us. We thank you for your kind comments relation to our Staff. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First impressions count and a 40 minute wait to check in leaves you frustrated from the off. The bar did come along to offer free glasses of wine to those in the queue.
Stayed 1 night in Feb 2024
Response from Angela on 21 Feb 2024
Good Morning, thank you for your constructive feedback regarding your recent stay with us. We appreciate all guests comments and use for training and improvementsKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were delighted with our stay, would definitely recommend and without doubt stay again, thanks 👍
Stayed 1 night in Feb 2024
Response from Angela on 19 Feb 2024
Good Afternoon Douglas, delighted you enjoyed your stay We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Family of 4 in a suite room, couldnt fault staff, any issues were very quickly rectified. Booking the suite also allowed access to club lounge with drinks and snacks included, a lovely touch!
Stayed 1 night in Feb 2024
Response from Angela on 19 Feb 2024
Good Afternoon Jennifer, delighted you enjoyed your stay We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angela on 19 Feb 2024
Good Afternoon George, Thank you for your positive rating. Delighted that you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

8/10 Good

Mike

Stayed 1 night in Feb 2024
Response from Angela on 19 Feb 2024
Good Afternoon Mike, Thank you for your positive rating. Delighted that you enjoyed. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

6/10 Okay

Donald

Stayed 2 nights in Feb 2024
Response from Angela on 13 Feb 2024
Good Afternoon DonaldThank you for your rating. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Nykola

Stayed 1 night in Feb 2024
Response from Angela on 21 Mar 2024
Good Afternoon NykolaThank you for taking the time to gave us a ratingDelighted you enjoyed. We look forward to welcoming you back to Crowne Plaza GlasgowKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my time in Scotland everyone was very friendly
Stayed 2 nights in Feb 2024
Response from Angela on 12 Feb 2024
Good Afternoon Nathan, thank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela Elliot

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angela on 12 Feb 2024
Good Afternoon Laurie, thank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela ElliotGuest Relations

10/10 Excellent

Ruth

Stayed 1 night in Feb 2024
Response from Angela on 12 Feb 2024
Good Afternoon Ruth, thank you for your positive rating. Delighted you enjoyed your stay. We look forward to welcoming you back to Crowne Plaza Glasgow in the near futureKind RegardsAngela Elliot