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"The spa is excellent and had an amazing massage treatment too. "

"Hakone Gora Karaku was absolutely incredible! One of our favourite stays in Japan. The kaiseki dinner and breakfast were exceptional, the service was so nice, the room was stunning, and the onsen baths were such a relaxing treat. The staff were incredibly kind and hospitable, making the whole experience feel extra special for our family. The location is perfect, right near the train station and the Hakone loop, making everything so easy. A truly unforgettable stay we loved every moment."

"I came all the way to Mount Fuji to be able to use the Onsen. No notice was provided that I will not be allowed to wear a bathing suit or if I have tattoos, this Hotel will not allow me to use their facilities. Expedia and the hotels take advantage of the customers and that’s not OK. Be aware and ask a lot of questions before booking! I will fight for my money back!"

"Lake Side Grill dinner and breakfast smorgasboards - was well worth the money — room was roomy and comfortable - view was spectacular "

"This has been the best hotel experience we had in Japan. Clean, modern, good breakfast. Amazing views, excellent shower and beds. 10/10. "

"This is our third trip to this hotel. What I noticed was it was more crowded. Instead of an easy access to go to breakfast or dinner , there is a QR code to make breakfast and dinner reservations. It was difficult for me since the QR code was not in English and ai had problems using this format. We didn't try the onsen , but decided on getting a room with an outdoor hot tub. Also when we were leaving, I sent the luggage by QR code only with the help of the reception staff. It should make things easier, but I beg to differ. This hotel has become a little too popular, more people than I would like. The food at the buffet remains the same. Nothing spectacular. "

"Rooms were fantastic "

"Breakfast needed a bit to be desired The restaurant is no where near big enough to cope with the number of people and the reservation system left long queues Also no orange juice on second day Dinner was fully booked by advance coach parties so went to a local Japanese restaurant 5 min walk away It was excellent and a lot cheaper than the hotel"

"Clean room, nice staff, breakfast can be improved since it felt a bit dry "