Cape Town Grand West Hotels

"Friendly helpful staff"

"Overall, I was underwhelmed by my stay at this hotel, which is unfortunate because if not for my bad experiences with staff, I would stay here again. The cons: The staff at this hotel discriminates against their guest according to skin color. This is said not on the basis of 1 experience but several. As a young woman traveling alone, I shouldn't expect anything less than decorum from the male staff there and the receptionist. They offer preferential treatment to their white guests and disrespect single traveling women of color and strange because …. The staff are also people of color. Single women take caution at this hotel. I was disrespected twice by the front door staff. The shuttle driver would not let me on the shuttle after letting the white guests on because “I needed my name on the list” yet he had no idea if I was on the list or not. As I tried to get on, he’d dance around me to block me from entering. I was then told by one of them that “the hotel doesn’t let just anyone on the bus”. I was also looked at inappropriately by the doorman. The perks are that you are right next to a majestic beach, the restaurants inside the hotel offer you a beautiful view of the ocean and the sunset, the waiters and chefs and very kind. The food (esp. breakfast) is very good but the cost for breakfast was a rip-off. When I purchased my reservation, I was told breakfast would be $8 or about 120 rands at the time, when I went to breakfast, they charged me $18 or 300 rands instead. "

"Nop"

"The two-bedroom apartment was very spacious and well-designed, with two bathrooms that made it especially convenient. The rooms were clean, modern, and comfortable. The staff were friendly and welcoming, which made the stay even more enjoyable. While the breakfast was good, it could be improved by offering a wider variety of options for guests who do not eat pork or beef"

"Yes"

"Liquid soap shampoo and conditioner which is quite standard in bathrooms Resturant was disappointing. We waited over an hour to serve us by which was 10 pm. We enquired several times why it took so long . Answer Resturant was busy !! The Resturant was only 1/3 rd full. My meal was cold "

"Spotless room"

"Staff where amazing"

"Very pleasant stay even if it was only for one night. "