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Reviews of Royal Napanee Inn

2 out of 5
Royal Napanee Inn
647 Hwy 41 (Exit 579), Greater Napanee, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 113 out of 353 reviews" "
Rating 8 - Good. 136 out of 353 reviews" "
Rating 6 - Okay. 73 out of 353 reviews" "
Rating 4 - Poor. 24 out of 353 reviews" "
Rating 2 - Terrible. 7 out of 353 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
I'm glad I booked this motel for an overnight on our way to Ottawa. It was easy to get to from the highway and the room was nice and clean. No problems at all so I'm happy!
Stayed 1 night in Apr 2024

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities
Stayed 1 night in Apr 2024

8/10 Good

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sohail

Disliked: Staff & service
Just Average, room needs quite a few patch up. Check in was smooth. One major concern- I forget my watch on bedside table. Immediately I called them while I was driving back home and told them about watch. Person on phone told he will check and call me back but never called back after two hrs I called back and was told they did not found. Strange I know I left watch there and called them with 20 min after check out and watch is no there. My mistake I was careless and did not checked before checking out. Will never stay in this motel again. Anyone staying there, please make sure check everything before check out otherwise yiu will be out of luck with this motel.
Stayed 1 night in Mar 2024

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to everything although not walkable, but it will only take less than 10 mins to get to the popular shopping and dining places.
Stayed 2 nights in Feb 2024

10/10 Excellent

Og

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place shopping Very close
Stayed 1 night in Dec 2023

10/10 Excellent

Kerri-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Gary

Stayed 1 night in Oct 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service
Disliked: Amenities
No lighting in parking area..too dark effecting safety
Stayed 2 nights in Oct 2023

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people here are awesome. It made me feel like it was a small community like we were family. Everyone was very helpful, informative & friendly. Will be back next summer & will be staying a month if I can which I hope they have the space.
Stayed 2 nights in Sep 2023

10/10 Excellent

Geoffrey

Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised as has been renovated. Has a fridge microwave and coffeemaker in the room.
Stayed 1 night in Sep 2023

8/10 Good

David

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bugged all night
To meany house fly's and fruit fly's
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozey little room, just what we needed!
Had a fantastic stay at the Royal Nappanee Inn. Fantastic value for the dollar. Bathroom was super clean and room smelled fresh. Bed was very comfy. Could have used some bigger towels, but the ones we had did the job. Would definately stay again
Stayed 1 night in Sep 2023

8/10 Good

Rhonda

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Very noisy , major truckstop across the street. Staff very helpful and friendly
Stayed 1 night in Sep 2023

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple & complete
Stayed 1 night in Sep 2023

4/10 Poor

Derrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights, check in was long due to them not having my reservation in there computer so I showed them the booking the girl at the desk honoured it. Got to the room and there was cigarette burns in the couch cushions, when having a shower you had to be careful due to being scolded by the fluctuating hot water. The next morning get a phone call from the manager saying that I didn’t pay a deposit and that the girl at the front desk hadn’t charged me properly I argued with him stating that the sale had already been done and that she honoured the price I was given that if he had an issue to take it up with his staff. The day after I received another call with another attempt for the charges I told him no that I wouldn’t pay and I told him I was recording our conversation due to his lack of professionalism from the day before and his tune completely changed and he backed off. I do not recommend this place
Stayed 2 nights in Aug 2023

8/10 Good

Raynald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Room ok.
The room was fine. The bathroom fan was very loud and so was the air conditioner. But for the price I cannot complain too much. Friendly staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Henry

Liked: Staff & service
Convenient
Stayed 1 night in Aug 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Good value.
Stayed 1 night in Aug 2023

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for the Geocaching Mega event and needed a place to stay. The room was very clean, beds were comfortable and supportive. I would stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Staff was great.
Stayed 3 nights in Aug 2023

6/10 Okay

guy

Stayed 1 night in Aug 2023

6/10 Okay

lisa

Liked: Staff & service
Disliked: Property conditions & facilities
There was a hole in the wall in the bathroom. The chain lock was broken. The clerk was friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Koji

Stayed 1 night in Aug 2023

8/10 Good

Ray

Stayed 3 nights in Aug 2023

8/10 Good

Olga

Stayed 2 nights in Aug 2023

8/10 Good

Oksana

Stayed 1 night in Aug 2023

4/10 Poor

Frances

Travelled with partner
Disliked: Amenities, property conditions & facilities
Old motel in need of some serious upgrades. The TV didn't work. We complained and the man came to "fix" it. It still did not work. Very cold in the room and no heat. Very musty smelling - (Old cigarette smoke). Carpets dirty with lots of stains. I would not go back, for sure!
Stayed 1 night in Jul 2023

8/10 Good

CALVIN

Stayed 1 night in Jul 2023

6/10 Okay

Krista

Stayed 1 night in Jul 2023

8/10 Good

Stephanie

Stayed 2 nights in Jul 2023

8/10 Good

hetal

Travelled with family
Liked: Cleanliness, staff & service
Overall good
Stayed 1 night in Jul 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service… rooms clean….bed comfortable
Stayed 1 night in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Carlies

Travelled with partner
Liked: Cleanliness, staff & service
It was clean and the beds were comfortable but the furniture was chipped and marked. The vacant property beside the motel had lots of garbage that needed picking up.
Stayed 1 night in Jul 2023

8/10 Good

Lise

Stayed 2 nights in Jul 2023

4/10 Poor

Dana

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ruĝ dirty. Could see outside around door. Chain lock broke. Chair stained. Furniture dented. Not much for electrical outlets. Had bedspreads on bed and not sure if the get washed after each use. Will say bed was comfortable.
Stayed 1 night in Jul 2023

6/10 Okay

orel

Disliked: Property conditions & facilities
The furnitures are a little old Some wall and ceiling painting would help along with new carpets on floors. Running water is good Tv is good lighting is good..
Stayed 1 night in Jul 2023

6/10 Okay

Somawantha

Stayed 1 night in Jun 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Tejaswini

Stayed 1 night in Jun 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed.
Stayed 1 night in Jun 2023

8/10 Good

Dirk

Stayed 1 night in Jun 2023

8/10 Good

Marc

Liked: Cleanliness, property conditions & facilities
Close to hay bay
Stayed 1 night in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The Good: Probably the most up to date bathroom I've seen at a cheaper motel as it looks recently done. Property was clean. A very good pick given the very good price it is. The Bad: Some of the decor is bit dated, specifically the bed. That said, they do a decent job of making it work with the curtains. Also, hanging a mirror by screwing it into the wall with exposed screws on the frame is a bit odd. Minor complains though given the price. The Ugly: Entirely out of the building's control, but you can hear the highway from it quite clearly from inside the rooms, as well as water from other units. It's not really an issue if you bring earplugs, but I would be concerned if someone threw a party in one of the rooms.
Stayed 1 night in May 2023