"All in all very good hotel and experience .
Loved the location , amenities , resturant and the room we stayed in .
One remark , I notice an issue with customer service , which is unfortunately very common these days .
We arrived early around 12:30 . I knew it’s earlier than the standard check in which was 3 pm as I remember .
I simply presented to the lady at check in . Sadly , her look was very unwelcoming .
I asked if a check in prior to 3 pm might be possible . Simply , so we can plan activities and dinner for the kids ( to better manage time )
She immediately responded by stating that actual check in is at 4 pm and can not guarantee earlier check in but will let me know if the room is ready .
I was eventually contacted by 1:30 pm we my room was ready .
As much as I appreciate the hard work and courtesy. I really feel bad for the way the lady was talking to me .
I travel often , and I know how does it feel when you arrive to your destination and get a genuine welcoming attitude. This was not the case here ."