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Reviews of Guangzhou Xiangxieli Hotel

3 out of 5
Guangzhou Xiangxieli Hotel
No. 53 Xicheng Road, Xicheng Village, Renhe Town, Baiyun District, Guangzhou

Reviews

5.4
Rating 10 - Excellent. 2 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 6 out of 25 reviews" "
Rating 4 - Poor. 5 out of 25 reviews" "
Rating 2 - Terrible. 6 out of 25 reviews" "

5.8/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness
the hotel had great service and great hospitility during my stay at the hotel..
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Ok for overnight transit
Overnight transit. Used the free hotel airport shuttle but the receptionist speaks NO, English - impossible to communicate!!!
Stayed 1 night in May 2019
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2018
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

4/10 Poor

Chris, Guangzhou

Disliked: Cleanliness, staff & service, property conditions & facilities
Although it is near the airport, is not in the best location. The hotel is not well preserved and the stuff can't speak any English.
Stayed 1 night in Aug 2018
Response from 香榭丽酒店 on 14 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
We were picked up by shuttle bus at airport which was good BUT on arrival reception with little English using translation app on phone told us we had to pay more as Wotif paid them too little! We tried to argue the case that we paid amount asked for by their advert on Wotif. They wouldn’t give us a key until we paid 38Yuan which I’d only Aus$8 but shouldn’t happen. On looking at Wotif when we got wifi their price had increased since we booked some time ago. They did look after a case for us until we returned a few days later. The road in front was a dig up mess but in the morning we realised why as fully grown trees were being planted the day we left!
Stayed 1 night in Aug 2018
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

2/10 Terrible

Lai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in not allow because their not receive payment from 3rd party. Even i show the print out of receipt. After than i ask her call hotel.com to check. But i check in that hotel is look totally difference from the picture show, is there any other same name hotel around there? No WIFI inside room.
Stayed 1 night in Mar 2018
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

4/10 Poor

Verified traveller

Liked: Cleanliness
Not the best place on the street to check into
This hotel was only good for quick access from the airport. I checked in only to find that my room didn't have electricity! Thankfully I did get another room that worked, but the Internet situation is also sketchy. They use a third party spyware laced ISP to access. This please is a NO go. Better to check in across the street at the Vienna Hotel, which is almost Western style.
Stayed 1 night in Mar 2018
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only pro is that it is close the airport and subway station. We stay here because we had an early flight. Condition is poor.
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

6/10 Okay

Imacko, Jervis Bay Australia

Liked: Staff & service
Disliked: Room comfort
Nice inexpensive hotel near airport
Hotel is excellent for a short stop over between flights. Good shuttle service to and from the airport
Stayed 1 night in Feb 2018
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

8/10 Good

phu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, next airport baiyun , layover spot food, bed
good free airport shuttle both ways , be nice tips driver,
Response from 香榭丽酒店 on 14 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

6/10 Okay

Lu Fatt

Liked: Cleanliness
Window can not lock tightly so causing a disturbing noise when sleeping.
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete Nightmare- DO NOT BOOK
Complete nightmare. We arrived late due to visa issues at the airport and we told there were no rooms avail. Yes we prepaid through hotels.com. So at 2 AM in the middle of nowhere we argued with the night clerk until he finally offered to get us another room at another hotel. He did make his driver take us there which was great BUT the room was a disaster. Still grateful for a place to sleep. Do NOT book this place! FYI the photo shown is NOT the hotel.
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

8/10 Good

SENG DUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free airport pickup.
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
トイレの排水が悪い 部屋が停電をしても、ホテルは気付かなかった
Stayed 1 night in Sep 2019
Response from 香榭丽酒店 on 2 Oct 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from 香榭丽酒店 on 2 Oct 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

2/10 Terrible

WenPao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the real room condition is quite different to the photo attached.
Stayed 1 night in Aug 2019
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
汚い、たばこ臭い、英語が通じない
Stayed 1 night in Nov 2018
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

4/10 Poor

Mack, 千葉県

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from 香榭丽酒店 on 13 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
レセプションの女が最低な態度。 一緒だった香港人も閉口、ロケーション、施設は値段の割に悪くないのに2と使いません。
Stayed 1 night in Aug 2018
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

2/10 Terrible

Chialing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
旅館自動取消，與Hotels互相卸責
午夜飛機到達，在Hotels已經提供信用卡擔保，但旅館旅館自動取消，與Hotels互相推卸，還好機場還有巴士往市區，不然真得在機場睡一晚。
Stayed 1 night in Feb 2018
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

8/10 Good

くにころ, 埼玉

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
場所が
場所のピンが空港に立っていますが、実際には人和駅から徒歩１０分ほどの場所です。別のホテルですが以前も広州のホテルを予約した時にマップのピンの位置が違っていたのでなんとかして欲しいものです。Wi-Fiの接続コードはフロントに言ったら部屋まで来て対応してくれました。日本円から元への両替もフロントでしてもらいました。空港までは送迎バスが出ており３０分前に部屋コールしてくれます。コンビニも近くにありますし、駅の通りに出れば色んな店が立ち並んでいますので便利です。
Stayed 1 night in Jan 2018
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

8/10 Good

David

Liked: Cleanliness, staff & service
房间是按照钟点房的标准收费的，价格好，房间也可以。
Stayed 1 night in Jan 2018
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.

10/10 Excellent

CHUN CHIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 香榭丽酒店 on 11 Sept 2019
尊敬的宾客您好！感谢您抽出宝贵时间对广州香榭丽酒店进行诚挚的点评。您的建议我们会采纳的，感谢您对香榭丽酒店的支持与认可，您的肯定是我们团队最大的动力，我们将会一如既往的坚持，期待您能再次入住体验.