Exterior

Reviews of Kaiserdom Hotel Airport Branch

3 out of 5
Kaiserdom Hotel Airport Branch
No. 2 Shunxiang Road, Huadu District, Guangzhou, Guangdong

Reviews

6.6
Rating 10 - Excellent. 9 out of 41 reviews" "
Rating 8 - Good. 10 out of 41 reviews" "
Rating 6 - Okay. 12 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 6 out of 41 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, property conditions & facilities
its good
Stayed 1 night in Jan 2024

8/10 Good

Sarah Lavieenrose

Liked: Staff & service, amenities, property conditions & facilities
It was very quick to get last minute booking and reservation. However, my room smelled like cigarettes. Overall okay
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Budget friendly hotel with free airport shuttles
I booked this hotel for an overnight stay as I was transitting at Guangzhou Baiyun airport before flying to another domestic destination. Remember to download we chat app & register yourself as a user. Add the hotel contact no on wechat & they will arrange for pickup from the hotel. The taxi ride from the airport to the hotel is about 20mins. The hotel is slightly old but otherwise clean . The hotel also offers complimentary ride to the airport the next morning. Remember to book the time of the ride to the hotel the night before. Breakfast is not provided. Good to have some snacks on hand. Otherwise , the hotel is good value for money for an overnight stay for transit at Guangzhou Baiyun airport.
Stayed 1 night in Jan 2024

8/10 Good

YAO GUANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Elisante

Business traveller
Liked: Cleanliness
Disliked: Staff & service
It was a quite place.
Stayed 13 nights in Nov 2023
Response from Z on 27 Nov 2023
非常感谢您百忙之中抽出时间给我们留下宝贵评论!您的称赞我已经传达给服务您的同事和领导,。您的五分满意,是我们工作的无限动力!为每一位入住我们酒店的客人提供舒适,优越的环境和服务是我们的职责。我们会继续努力提高服务水平,期待您的下次光临

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok
Stayed 1 night in Nov 2023
Response from Z on 22 Nov 2023
尊敬的宾客,非常非常感谢您百忙之中抽出时间给我们留下宝贵评论!为每一位入住我们酒店的客人提供舒适,优越的环境和服务是我们的职责。我们会继续努力提高服务水平,期待您的下次光临!感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

4/10 Poor

Rommel

Business traveller
Poor wifi Service not good
Stayed 4 nights in Oct 2023
Response from ZHONG on 17 Nov 2023
很抱歉给您带来不好的体验,关于您说的WiFi不好,其实我们酒店的WIFI一直都是很流畅的,只是有些外国手机不支持在中国实用,大部分都是可以使用我们的WIFI的,我们酒店距离白云国际机场10分钟车车程,交通方便,附近吃喝玩乐很多,欢迎您下次光临

10/10 Excellent

ibrahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ZHONG on 17 Nov 2023
尊敬的宾客,非常非常感谢您百忙之中抽出时间给我们留下宝贵评论!为每一位入住我们酒店的客人提供舒适,优越的环境和服务是我们的职责。我们会继续努力提高服务水平,期待您的下次光临!感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

2/10 Terrible

Bin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is dirty and smelly. Have to change room. Hotel also charge additional for changing room.
Stayed 1 night in Oct 2023
Response from 李 on 19 Oct 2023
尊敬的客人您好,您给我们提出的意见我们非常重视,给您带来的不满我们非常抱歉,在收到您的意见后我们马上了解了情况,因您订的是商务大床房,后面要换的亲子房,本来要补50元差价,前台只收取了您30元差价升级房型,我们前台可能没有和您说清楚情况让您不愉快,再次向您致歉,希望得到您的谅解,祝您旅途愉快!

10/10 Excellent

MINYING

Stayed 1 night in Sep 2023
Response from li on 21 Oct 2023
Dear guest, we are very glad that you have chosen to stay at Triumph Hotel. We sincerely thank you for your love and recognition of us; Your encouragement is the infinite motivation for our work! We will carefully serve every guest, the hotel is 10 minutes drive from Baiyun International Airport, provide 24 hours free airport shuttle, looking forward to next visit! Wish you a pleasant trip!

8/10 Good

Junhua

Stayed 1 night in Jul 2023
Response from li on 21 Oct 2023
Dear guest, we are very glad that you have chosen to stay at Triumph Hotel. We sincerely thank you for your love and recognition of us; Your encouragement is the infinite motivation for our work! We will carefully serve every guest, the hotel is 10 minutes drive from Baiyun International Airport, provide 24 hours free airport shuttle, looking forward to next visit! Wish you a pleasant trip!

6/10 Okay

Allan

Stayed 6 nights in Jun 2023
Response from Baibangyi on 16 Jun 2023
Dear guest, we are very glad that you have chosen to stay at Triumph Hotel. We sincerely thank you for your love and recognition of us; Your encouragement is the infinite motivation for our work! We will carefully serve every guest, the hotel is 10 minutes drive from Baiyun International Airport, provide 24 hours free airport shuttle, looking forward to next visit! Wish you a pleasant trip!

6/10 Okay

Allan

Stayed 1 night in Jun 2023
Response from Baibangyi on 12 Jun 2023
Dear guest, we are very glad that you have chosen to stay at Triumph Hotel Airport Branch. We sincerely thank you for your love and recognition of us; Your encouragement is the infinite motivation for our work! We will carefully serve every guest, the hotel is 10 minutes away from Baiyun International Airport, provide 24 hours of free airport transfer, only 300 meters away from Huadong Market, Xingfu Department Store square, and located in the business district of Huadong Town, food, leisure and entertainment is very much, is your business and leisure trip in Guangzhou, looking forward to your next visit! Wish you a pleasant trip!

6/10 Okay

Charles David

Stayed 11 nights in May 2023
Response from Baibangyi on 7 Jun 2023
Dear guest, thank you very much for your evaluation of our hotel, we will continue to live up to your support. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!

8/10 Good

Mark Gu

Liked: Cleanliness, staff & service
First of all, the hotel offer airport pickup and drop off which is great for a budget hotel. But you do have to call once you land because it'll take about 15 min. About the property, once you set the right expectation, then it's a good hotel. Probably best for single travellers or couples on tight budget. At least the bed sheets and towels are very clean!
Stayed 1 night in May 2023
Response from baibangyi on 22 May 2023
Dear guest, thank you for your comments on the hotel! Your experience during your stay in the hotel and your valuable comments are very important to us, we will inform the relevant departments to improve the quality of service. The hotel provides 24 hours free shuttle service, shuttle airport: T1 terminal departure Hall 13, T2 terminal departure Hall 43 gate; Our service tenet: To provide guests with warm and comfortable environment, rooms provide free toiletries, 24 hours central hot water 5 seconds; Focusing on customer check-in experience, to create the most cost-effective hotel in Baiyun Airport business district; The Triumph Dragon Hotel will be the ideal choice for your business trip. I look forward to your visit and wish you a pleasant trip.

10/10 Excellent

Uyanga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from bangyi bai on 16 Apr 2023
Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel. Look forward to visiting again. Have a nice trip!

2/10 Terrible

travel

Business traveller
Disliked: Staff & service
REFUND!!!!
We couldn't check in due to hotel.com haven't pay to hotel.We have to paid upon check in, and we called hotel.com for help to get refund. Respond are slow ,hotel.com promise will get back to me and send an email, I don't anything. PLEASE HELP FOR MY REFUND ASAP.
Stayed 1 night in Aug 2021
Response from baibangyi on 5 Feb 2023
Dear guest, thank you for your comments on the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, please book our hotel again and give us a chance to apologize. Looking forward to coming again!

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport.
Nice place. We just stayed there to sleep to catch our early morning flight.
Stayed 1 night in Jun 2018
Response from Sally Wang on 6 Aug 2018
Dear guest, hello! Thank you for sharing your stay experience, we look forward to your next visit and wish you a pleasant trip!

6/10 Okay

Verified traveller

Stayed 1 night in May 2018
Response from baibangyi on 5 Feb 2023
Dear guest: Hello! Thank you for your stay and your comments. We apologize for any problems you may have during your stay. We are very sorry to bring you a bad check-in experience, we will improve our quality as soon as possible to improve our shortcomings, with your criticism and correction, we can do better, looking forward to your visit again

4/10 Poor

Jocelyn, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Consider before booking
We decided to book the hotel because we thought we can stay in a comfortable hotel for late flight . But taxi driver refuse to fetch us as the location is too near to the airport. Secondly , the hotel overall is super dirty , no disposable slipper provided , no mineral water . The shower water is super hotel *can't adjust And the toilet cannot flush . Floor and carpet is super dirty and is towel is yellow . I will never consider to come back again .
Stayed 1 night in Apr 2018
Response from baibangyi on 5 Feb 2023
Dear guest, thank you for your comments on the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, please book our hotel again and give us a chance to apologize. Looking forward to coming again!

6/10 Okay

Johnathon

No Beuno
My reservation was never in their system once I arrived and had to pay again in cash because I guess they are not on the same page with Hotels.com. I showed them my room reservations and payment confirmation but they had no information of that in their system.
Stayed 1 night in Mar 2018
Response from baibangyi on 5 Feb 2023
Dear guest, thank you for your comments on the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, please book our hotel again and give us a chance to apologize. Looking forward to coming again!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The staff sucks
They didnt care, i booked with expedia and they couldnt find the reservation. Nor did they even bother to look.
Stayed 1 night in Mar 2018
Response from baibangyi on 5 Feb 2023
Dear guest, thank you for your comments on the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, please book our hotel again and give us a chance to apologize. Looking forward to coming again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
ok for layover
Good location close to airport. Staff helpful, but room became very cold with only an a/c available. Vary noisy construction work all night.
Stayed 1 night in Jan 2018
Response from baibangyi on 5 Feb 2023
Dear guest, thank you for your comments on the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, please book our hotel again and give us a chance to apologize. Looking forward to coming again!

10/10 Excellent

Shuqian

Liked: Cleanliness, staff & service, property conditions & facilities
對我來說,方便
Stayed 1 night in Mar 2024

8/10 Good

Shuqian

Stayed 1 night in Mar 2024

10/10 Excellent

Philippe

Stayed 1 night in Oct 2023
Response from Z on 23 Oct 2023
Dear guest, we are very glad that you have chosen to stay at Triumph Hotel. We sincerely thank you for your love and recognition of us; Your encouragement is the infinite motivation for our work! We will carefully serve every guest, the hotel is 10 minutes drive from Baiyun International Airport, provide 24 hours free airport shuttle, looking forward to next visit! Wish you a pleasant trip!

6/10 Okay

Ivair

Stayed 1 night in Oct 2023
Response from li on 21 Oct 2023
Dear guest, we are very glad that you have chosen to stay at Triumph Hotel. We sincerely thank you for your love and recognition of us; Your encouragement is the infinite motivation for our work! We will carefully serve every guest, the hotel is 10 minutes drive from Baiyun International Airport, provide 24 hours free airport shuttle, looking forward to next visit! Wish you a pleasant trip!

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from li on 21 Oct 2023
Dear guest, we are very glad that you have chosen to stay at Triumph Hotel. We sincerely thank you for your love and recognition of us; Your encouragement is the infinite motivation for our work! We will carefully serve every guest, the hotel is 10 minutes drive from Baiyun International Airport, provide 24 hours free airport shuttle, looking forward to next visit! Wish you a pleasant trip!

6/10 Okay

KOTA

Stayed 3 nights in Sep 2023
Response from li on 21 Oct 2023
Dear guest, we are very glad that you have chosen to stay at Triumph Hotel. We sincerely thank you for your love and recognition of us; Your encouragement is the infinite motivation for our work! We will carefully serve every guest, the hotel is 10 minutes drive from Baiyun International Airport, provide 24 hours free airport shuttle, looking forward to next visit! Wish you a pleasant trip!

10/10 Excellent

HUANG

Stayed 1 night in Jul 2023
Response from D on 29 Aug 2023
Dear guest, thank you for your comments on the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, please book our hotel again and give us a chance to apologize. Looking forward to coming again!

8/10 Good

leonardo

Stayed 1 night in Apr 2023
Response from Baibangyi on 1 May 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

6/10 Okay

Verified traveller

不要抱有希望就不會失望
純粹一個歇腳休息一晚的地方,不要抱有希望就不會失望。
Stayed 1 night in Aug 2020
Response from bangyi on 2 Sept 2020
尊敬的宾客,非常感谢您入住凯旋龙酒店机场店,感谢对我们酒店的点评,酒店紧靠白云国际机场北区的花东市场,提供24小时免费接送白云机场T1和T2航站楼,机场地铁站服务。期待您再次光临,祝旅途愉快!

4/10 Poor

Lars

Disliked: Cleanliness, staff & service, property conditions & facilities
Guangzhou
Längre från flygplatsen än hotels.com uppger 8,6 km ingen transfer ingick väldigt smutsigt.
Stayed 1 night in Feb 2020
Response from baibangyi on 16 Mar 2020
Dear guests, thank you for your comments on the hotel! For your experience in the hotel, your valuable comments are very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, hope to book this hotel again, look forward to coming again!

10/10 Excellent

Verified traveller

乗用車による空港送迎がよかった。今後も利用する用意があります。
Stayed 1 night in Dec 2019
Response from nihau on 25 Jan 2020
広州白雲空港北区花東市場商業センターに位置するカイシュアンロンホテルは、白雲空港から車で5分の便利な場所にあり、24時間の空港シャトルサービスを提供しています。 ホテルのユニークなデザインは、より自由で快適な空間、自由で明るいをもたらします。各部屋には、5つ星品質のコットンスキンケア寝具が備わっており、お湯は5秒以内に利用でき、快適に減圧できます。 トライアンファルドラゴンホテルの肯定に改めて感謝します。皆様のご来場をお待ちしております。

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from MM on 26 Dec 2019
Dear Customer, Thank you for staying in Triumph, and I am sorry to learn that you are not satisfied with our service. Regarding your question, we sincerely invite you to call the front desk at your convenience or contact the lobby manager to tell us the specific details so that we can improve. Thank you again for choosing to stay in Triumph. Hope this experience will not affect your usual trust in us, and look forward to seeing you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polverosa prigione a 2 passi dal nulla.
Unico punto a favore dell'albergo è che si trova vicino all'aeroporto. Se non si è provvisti di auto o non si conosce il cinese per prenotare un bus (gratuito), che porta dall'hotel all'aeroporto e viceversa, è meglio rimanere a dormire in aeroporto. Il personale non conosce l'inglese, tranne l'autista che durante il check-in si puliva le unghie degli alluci in reception comodamente adagiato sul tavolo. Esperienza vicina ad un film di Dario Argento.
Stayed 1 night in Jul 2018
Response from Sally Wang on 6 Aug 2018
Dear guest, hello! Thank you for sharing your stay experience, we look forward to your next visit and wish you a pleasant trip!

2/10 Terrible

Aluizio

Disliked: Staff & service, property conditions & facilities, room comfort
Péssima opção próxima ao aeroporto de Cant!ao
O atendimento no check in foi péssimo. No início não havia funcionário que falasse outra lingua que não a local. Faltou luz no prédio por problema interno e ficamos aguardando o restabelecimento da energia. Finalmente apareceu um funcionário que falava inglês. Ele disse que não encontrava a minha reserva e mostrei então o email do Hoteis.com. Ele achou finalmente o registro e o check-in se encerrou.
Response from baibangyi on 5 Feb 2023
Dear guest, thank you for your comments on the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, please book our hotel again and give us a chance to apologize. Looking forward to coming again!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
酒店接駁巴士班次不多。 酒店前台的辦事速度比較慢,而且凌晨人員不足,只有一個人去應付幾個同時來的旅客。 房間wifi非常慢,所以我都放棄用wifi,改用我的漫遊數據 房間衛生間去水慢且地面非常滑。 最後要讚揚的是酒店附近比較多娛樂場所
Response from baibangyi on 5 Feb 2023
Dear guest, thank you for your comments on the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, please book our hotel again and give us a chance to apologize. Looking forward to coming again!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Response from baibangyi on 5 Feb 2023
Dear guest: Hello! Thank you for your stay and your comments. We apologize for any problems you may have during your stay. We are very sorry to bring you a bad check-in experience, we will improve our quality as soon as possible to improve our shortcomings, with your criticism and correction, we can do better, looking forward to your visit again