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Reviews of Rosewood Guangzhou

5 out of 5
Rosewood Guangzhou
6 Zhujiang Rd. East, Tianhe District, Guangzhou, Guangdong

Reviews

9.4

Exceptional

Rating 10 - Excellent. 33 out of 45 reviews" "
Rating 8 - Good. 9 out of 45 reviews" "
Rating 6 - Okay. 2 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended - Great room, friendly staff, The bar on the 107 floor is outstanding. Must try
Stayed 4 nights in Apr 2024
Response from Martin Schnider on 3 May 2024
Dear GeorgesThank you for your excellent review and high recommendation of our hotel.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Tanna

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent luxury and true five-star hotel in the highest building of Guangzhou. The night view is spectacular. The staff went above and beyond to accommodate my special needs. We were always greeted with warm smiles from all the staff. Special shoutout to Peter, Vera and the concierge service. Highly recommended and will return to Rosewood Guangzhou for our future visits.
Stayed 2 nights in Apr 2024
Response from Martin Schnider on 3 May 2024
Dear TannaThank you for your review and we look forward to the pleasure of welcoming you to Mandarin Oriental, Kuala Lumpur in the near future.Best regards

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Martin Schnider on 29 Apr 2024
Dear JohnsonThank you for your excellent review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

6/10 Okay

Wee, Chicago

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Martin Schnider on 29 Apr 2024
Dear WeeThank you for your review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Tanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and wonderful property! Highly recommend!
Stayed 4 nights in Apr 2024
Response from Martin Schnider on 15 Apr 2024
Dear TannaThank you for your lovely feedback and excellent review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym
Stayed 1 night in Jan 2024
Response from Martin Schnider on 7 Feb 2024
Dear JanetThank you for your review.We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Yunxin

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Martin Schnider on 21 Mar 2024
Dear YunxinThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Po Yee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martin Schnider on 7 Feb 2024
Dear Po YeeThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Lin Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Martin Schnider on 7 Feb 2024
Dear Lin ChunThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Niyazi, CLIFTON

Stayed 5 nights in Dec 2023
Response from Martin Schnider on 7 Feb 2024
Dear NiyaziThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

April

Stayed 2 nights in Nov 2023
Response from Martin Schnider on 7 Feb 2024
Dear AprilThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

8/10 Good

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly do NOT recommend guests to have a meal at its restaurant located at the 107th floor because their meal does not cook well while the price is super high!
Stayed 4 nights in Oct 2023

10/10 Excellent

Kityeefanny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Martin Schnider on 13 Oct 2023
Dear KityeefannyThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Niyazi, CLIFTON

Liked: Cleanliness, staff & service
Good
Stayed 5 nights in Sep 2023
Response from Martin Schnider on 13 Oct 2023
Dear NiyaziThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and marvellous view.
Stayed 1 night in Aug 2023
Response from Director of Front Services on 25 Aug 2023
Many thanks for your kind feedback and support. I am glad to know that you enjoyed our hotel. I warmly welcome you back. Kind regards,

10/10 Excellent

Yaowen

Stayed 1 night in Jun 2023
Response from 来自前厅总监的诚挚问候。 on 6 Jul 2023
感谢您的好评，希望在不久的将来再次与您相遇在美丽的珠江新城。

10/10 Excellent

Ming Keen

Stayed 1 night in Jun 2023
Response from 来自前厅总监的诚挚问候。 on 6 Jul 2023
感谢您的好评，希望在不久的将来再次与您相遇在美丽的珠江新城。

10/10 Excellent

KIT LING

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view outside
Stayed 1 night in May 2023
Response from John Kitchens on 15 May 2023
Dear KIT LINGThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Exquisite decor and building.
Stayed 1 night in May 2023
Response from John Kitchens on 9 May 2023
Dear EdwardThank you for your 5/5 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

LOUISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Wonderful stay at the newly opened Rosewood GuangZhou. Prime location right next to the K11 shopping centre and couple mins walk from the subway. Good facilities and well designed rooms. Would definitely stay here again!
Stayed 4 nights in Dec 2019
Response from Hotel Manager on 30 Dec 2019
Dear Guest, thank you for your comments. I hope you enjoyed the stay here and warmly welcome you back soon. Kind regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SIMPLY WONDERFUL
one of the most amazing hotels i ever stayed... The only issue is that they are still in soft opening and SPA and POOL is not yet open!!!!
Stayed 4 nights in Oct 2019
Response from Rosewood Guangzhou on 9 Nov 2019
Thank you for your kind feedback. I am glad to know that you enjoyed the stay here with us. Hope to see you back soon. Kind regards, Winnie Luo, Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Rosewood Guangzhou on 9 Nov 2019
Dear valuable guest, thank you for staying at Rosewood Guangzhou. We appreciate your comment and look forward to welcoming you back. Kind regards, Winnie Luo, Hotel Manager.

8/10 Good

Pui Sze

Liked: Cleanliness, property conditions & facilities, room comfort
Nice new hotel
Nice and beautiful hotel with stunning view. The check in experience was so so due to the narrow space, I feel like I am checking in at the main corridor and lacking of privacy. Many thoughful details in the room and the space is very spacious which is nice. The after service needs to be improved. I realized that I have left my charger in the room, I tried to email to the hotel but no one return a response to me until I made a phone call to them. Other deluxe hotel willing to provide free delivery charge for small items within city but not happened in Rosewood. I mean those are not an expensive charge actually and I absolutely can afford it. However, for those small little service / thought I consider it as top deluxe hospitality service which should be happened in a top brand. The reason I am saying so as I had experienced it in another hotel which it has gave me unforgettable memory and I definitely willing to stay there for my next visit.
Stayed 1 night in Sep 2019
Response from Frank P Stocek on 4 Oct 2019
Dear Pui Sze Thank you for sharing your feedback and we have noted your comments for immediate address to enhance our service level. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel in the not too distant future.

10/10 Excellent

Chereen CL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Martin Schnider on 7 Feb 2024
Dear Chereen CLThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Martin Schnider on 7 Feb 2024
Dear FrankThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

Yin Chun Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Martin Schnider on 7 Feb 2024
Dear Yin Chun SebastienThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

10/10 Excellent

CHUN KEUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Martin Schnider on 21 Mar 2024
Dear CHUN KEONGThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

8/10 Good

Yin Man

Stayed 1 night in Jul 2023
Response from 来自前厅总监的诚挚问候。 on 25 Jul 2023
感谢您的好评，希望在不久的将来再次与您相遇在美丽的珠江新城。

10/10 Excellent

Sophia

Stayed 1 night in Jul 2023
Response from 来自前厅总监的诚挚问候。 on 25 Jul 2023
感谢您的好评。希望您在这里度过了闲适愉快的时光，期待您的再度光临。

8/10 Good

Yuen Pik Cindy

Stayed 1 night in Jun 2023
Response from 来自前厅总监的诚挚问候。 on 25 Jun 2023
感谢您的好评。希望您于此度过了闲适的时光并欣赏了珠江新城的怡人美景，欢迎您的再度光临。

6/10 Okay

Chi wah

Stayed 1 night in Jun 2023
Response from 前厅部总监 on 16 Jun 2023
感谢您的反馈。希望您于此度过了惬意悠然的时光，期待再度相遇。来自前厅总监的诚挚问候。

10/10 Excellent

choi ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切的豪華體驗
河景豪華房間景觀一流，房間空間感足夠，拖鞋有絨毛質感穿起有回家的感覺，下次會再入住
Stayed 1 night in Apr 2023
Response from 来自前厅总监的诚挚问候。 on 12 Apr 2023
感谢您的反馈。希望您在这里度过了闲适愉快的时光，期待您的再度光临。

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Director of Front Services on 28 Mar 2023
Thank you for your feedback. I warmly welcome you back. Kind regards,

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Director of Front Services on 28 Mar 2023
Dear Alberto, thank you for your feedback. Hoping to welcome you back again soon. Kind regards,

10/10 Excellent

Kit Chi

Stayed 1 night in Mar 2023
Response from Director of Front Services on 28 Mar 2023
Dear Kit Chi, thank you for your feedback. We hope to see you back soon. Kind regards,

8/10 Good

pilho

Stayed 1 night in Mar 2023
Response from Christian Tavelli on 6 Mar 2023
Dear pilhoThank you for your review.We greatly appreciate your kind patronage and hope to see you again soon!Best regards

10/10 Excellent

Hoi Lap

Stayed 1 night in Oct 2022
Response from Christian Tavelli on 25 Oct 2022
Dear Hoi LapThank you for your 10/10 post!We greatly appreciate your kind patronage and hope to see you again soon.Best regards

2/10 Terrible

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022
Response from 前厅部总监 on 17 Jun 2022
感谢您的评论。希望仍有机会欢迎您的再度光临。来自前厅部总监的诚挚问候。

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Hotel Manager on 30 Dec 2019
Thank you for taking your valuable time to share your experience, we are always caring for our guests sincerity. I warmly welcome you back soon. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Communications Manager on 24 Oct 2019
尊敬的宾客，感谢您选择下榻广州瑰丽酒店。希望您在这里度过了愉快的时光，并期待您的再度光临。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有些地方需要改進，但對於新開業的酒店來講還是不錯的。員工們很友好，對於我們提出的換房要求也給予了幫忙。唯一失望的是西曬的房間實在不適合安排入住，房間冷氣在1.5h沒人的情況下會自己上調到24度，所以基本上每次出門回來都像待在火爐一樣，這點完全不能接受。嬰兒床不能調高低，10m寶寶會扶著床邊走並且翻出去。小建議：寶寶被子應該有厚薄選擇，房間已經很熱了，被子也厚。希望rosewood在日後做得更有rosewood的水準，期待下次再住。
Stayed 2 nights in Sep 2019
Response from Frank P Stocek on 3 Oct 2019
Dear Anonymous Thank you for sharing your feedback which we have noted for immediate address. We greatly appreciate your kind patronage and look forward to welcome you back to Mandarin Oriental in the near future.

8/10 Good

Sleepdor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
need to have more water and spare toilet papers rather than keep on asking
Stayed 1 night in Sep 2019
Response from Frank P Stocek on 23 Sept 2019
Dear Sleepdor Thank you for your feedback which we have noted for immediate address. We greatly appreciate your kind patronage and look forward to welcome you back to our hotel.